On 24 Mar 2009, at 8:16 am, Peter Dole wrote:
Hi,
In the BestPractical web site, RT is described as RT is a ticketing
system
for small- to medium-sized organizations.
I'm working on a helpdesk ticketing / workflow solution for a large
organization - thousands of users, some of them are
Good morning!
On Tuesday our RT server was down. The error is (because I haven't got any
correct solution) the next:
mkdir /opt/rt3/var/mason_data/obj/2362954981: Permission denied at
/usr/lib/perl5/vendor_perl/5.10.0/HTML/Mason/Compiler/ToObject.pm line 107
My mason directory is that, and the
I,'m sorry I'm replying just now - I had a very large mailing list
backlog...
I filed such a bug with BPS a few weeks ago.
It includes a fix for the problem (add hard-coded main. prefix to some
fields in lib/RT/Report/Tickets.pm)
http://rt3.fsck.com//Ticket/Display.html?id=13258 CreatedDaily (et
Hi,
On Wed, Mar 25, 2009 at 09:34:04AM +0100, Alberto Villanueva wrote:
Good morning!
mkdir /opt/rt3/var/mason_data/obj/2362954981: Permission denied at
/usr/lib/perl5/vendor_perl/5.10.0/HTML/Mason/Compiler/ToObject.pm line 107
My mason directory is that, and the group's user is www. I
I resolved before Terence answers :), but I'm speaking to my Cliente. They
are happy :)
My solution was next:
Give write permission to ownership group.
Best regards,
Alberto
Terence Monteiro escribió:
Hi,
On Wed, Mar 25, 2009 at 09:34:04AM +0100, Alberto Villanueva wrote:
Good morning!
Yes, I can confirm, that the problem was caused by missconfiguration of
qmail (missing accounts/aliases for newly created or renamed queues with
changed addresses).
Resume:
Problem: after changing queue names and adding new queue names (all of them
using e-mail addresses, which did not exist
On Tue, Mar 24, 2009 at 11:39 AM, Kevin Falcone
falc...@bestpractical.com wrote:
There have been bug fixes for this feature in svn
These will be available in the RT3.8.3 release and the
RTFM2.4.2 release. There is no set date for these
releases at this time
-kevin
ok, thanks for your
hi all,
I try to add a workflow functionality to my RT, i followed the steps shown
in this url http://rt.bestpractical.com/view/WorkFlow,
In this steps : /opt/rt3/sbin/rt-setup-database --action insert \ --datafile
/opt/rt3/local/etc/FieldRequired.install
i get this wanning:
[warning]: Use of
I try to add this test: {$Ticket-FirstCustomFieldValue('Your Custom Field
Name');} on my template but that doesn't work,
Can you help me please,
2009/3/24 hanane ourdani hanane.ourd...@gmail.com
Hi all,
I'm looking for a way to add tickets automatically when a select a value of
a Custom
Eynat,
Thanks for the pointer. I applied your fix to my environment and it did
indeed correct the issue. I'll keep an eye on the bug report to watch
for an official fix later.
Addam
Eynat Nir Mishor wrote:
I,'m sorry I'm replying just now - I had a very large mailing list
backlog...
I
Hi,
I'd like to have a feature to let manager see what his people are
working on. At the moment I have to create a set of saved searches for
each user, configure per user dashboard and place the saved searches
on it. It's quite hard to modify the saved searches/dashboards in a
big company.
The
Hello,
After some rights problems due to umask 0007 when installing plugins, I
finally installed
- RTx::Statistics
- EmailCompletion
- Calendar
- timeline
- RightMatrix
- CloneQueue
But strangely :
1) BulkUpdate Disappeared
2) my SetPlugins was empty in RT_SiteConfig.pm but plugins were still
When adding a user to a group, the list of users available to be added
is sorted by Name but apparently presented as Realname. That results
in a confusingly non-sorted list if - as in our situation - users'
Name is their login name which might not match the name they use, e.g.
login name ab1 (from
Hanane,
Try dropping the semicolon. It's not needed in a template. I insert
all sorts of Ticket and Custom Field data in my templates and never use
the semi-colon. Hope this helps.
Kenn
LBNL
On 3/25/2009 5:25 AM, hanane ourdani wrote:
I try to add this test:
Hello,
An awful lot of the messages we receive are generated by Outlook and
Entourage users. The kind of HTML these applications output is well known,
and the very fact that after being parsed I actually see anything as
text/plain is good enough. A much needed improvement would be for RT to
As an example of such a RT conversation, I just noticed one reply in this
very forum, which is simply unreadable:
Subject: RE: [rt-users] Trying to track a
bug with WYSIWYG
editor,IE7
and RTx-EmailCompletion
Hmmm... odd that I dont get the error when I
remove RTx-
I have several queues that are set up for approvals, which I have
working great. However, I'd like to change the behavior somewhat but
am not sure how to do it.
What we want is to have a group or groups set up as AdminCC (or
similar functionality) for the queue, but cannot see the ticket
Hi,
I'm attempting to deploy RT(3.8.2) on a Centos5.2(apache 2.2.3) with
authentication against AD and local database users.
I have the machine joined to the AD domain I need to and with
WebExternalAuth and BasicAuth works well but locks the root account out so I
went for the
The rt command line client was just choking on the
HTTP 302 redirect (to pubcookie for the external auth).
What I ended up doing was creating a clone of the
apache virtual host config for the rt tree with a
non-pubcookied version with access restricted to 127.0.0.1.
So, is this actually a
John Hascall wrote:
The rt command line client was just choking on the
HTTP 302 redirect (to pubcookie for the external auth).
What I ended up doing was creating a clone of the
apache virtual host config for the rt tree with a
non-pubcookied version with access restricted to 127.0.0.1.
So,
John Hascall wrote:
The rt command line client was just choking on the
HTTP 302 redirect (to pubcookie for the external auth).
What I ended up doing was creating a clone of the
apache virtual host config for the rt tree with a
non-pubcookied version with access restricted to 127.0.0.1.
On Wed, Mar 25, 2009 at 03:20:14PM -0600, Max León wrote:
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159)
[Wed Mar 25 20:58:26 2009] [debug]: Authentication successful. Now updating
user information and attempting login.
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