Kevin Falcone ha scritto:
Log in as the root user to edit the global saved search,
which should fix it for your new users.
Thank you very much Kevin for your answer, you solved one big pita in
our current installation, and I have one ticket less in my queue ;)
cheers
--
Andrea Perotti
Hi All,
I tried to install RT::Authen::ExternalAuth module ( version 0.08) for RT
3.8.4, but during installation its giving an error as :
Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm
Checking if your kit is
Hi,
I'm quite new to RT and wondering how to do the following.
I need to resolve a ticket when an email is sent to the queue resolve
address, for example, myqueue-reso...@domain.com. This is fine, and I
have managed to do this by adding a new 'rt-mailgate' command with an
action of 'resolve'
Hello All
I have one requirement. I want to keep my login page in RT on HTTPS while
want rest of site on HTTP. So is there is any way I can set this kind of
setting in my RT code where login occurs after checking credentials. If yes
then exactly where should I put this code and which file I
dear all,
I'm using RT and RT::Client::REST::Ticket successfully to get ticket normal
fields,
but for custom fields, its not displaying them,
details:
I have a custom field Module that I want to display, I use the following:
---
while (my $ticket = $iterator) {
my
I want to put RT in the web server checking the mail
server using imap (or pop if it has to) with TLS (that is a must). Can I
do it from within the program? Last time I tried something like that, in
OTRS (2005!), I had to use procmail or something like that to fetch the
mail. Also, to
I've run a couple of test RT upgrades from 3.8.0 to 3.8.4 but I continue to
get the following error message when I attempt to start Apache:
RT requires that all its tables be of InnoDB type. Upgrade RT tables. at
/opt/rt-3.8.4-dev/bin/webmux.pl line 116.\nCompilation failed in require at
(eval 2)
Ken Crocker wrote:
Resolution comment:
{
my $Resolution_Comment;
my $Transactions;
my $CommentObj;
$Transactions = $Ticket-Transactions;
$Transactions-Limit( FIELD = 'Type', VALUE = 'Comment' );
$Transactions-OrderByCols(
{ FIELD = 'Created',
Khusro,
The Notify AdminCcs as Comment won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and therefore your new template is probably NOT being used. Of
course, if I'm wrong about the as Comment, then ignore my response.
Khusro,
You do not need a Custom Field to do this. The transaction content is
available at Resolve time via a code in your template. We do this. We
created our own Resolve template and deleted the delivered one. This
is our code:
==
Yes.
On Tue, Jul 7, 2009 at 11:22 AM, Natxo Asenjo natxo.ase...@gmail.comwrote:
hi,
did you follow the instructions in UPGRADING.mysql ?
--
Groeten,
J.Asenjo
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
Hi,
I just upgraded my RT from 3.8.1 to 3.8.4. Attempt to restart httpd
fails with the following error.
== httpd/error_log ==
[Tue Jul 07 10:24:01 2009] [error] Can't locate object method Config
via package RT at /opt/rt/default/bin/webmux.pl line 100.\nBEGIN
failed--compilation aborted at
Ken Crocker wrote:
Khusro,
The Notify AdminCcs as Comment won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and therefore your new template is probably NOT being used. Of
Thanks for the quick response, Ken. I have
Khusro,
Must be your code. Can you send it?
Kenn
LBNL
On 7/7/2009 10:48 AM, Khusro Jaleel wrote:
Ken Crocker wrote:
Khusro,
The Notify AdminCcs as Comment won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and
Ken Crocker wrote:
Khusro,
Must be your code. Can you send it?
It's just the following, in a new template:
===
According to our records, your request has been resolved. If you have
any further questions,
I have multiple groups I wish to specify in myRT::Authen::ExternalAuth
configuration. How do I specify more than a single group?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
Some or all of your RT tables are using the MyISAM engine, but beginning
with RT 3.8.3, RT checks to make sure that your tables are using InnoDB.
You'll need to convert your MyISAM tables to InnoDB. In mysql, do:
USE rt3;
SHOW TABLE STATUS;
Note which tables are using MyISAM, and for each
Ruslan Zakirov wrote:
On Thu, Jul 2, 2009 at 9:19 PM, Duncan Huttydhu...@ece.cmu.edu wrote:
RT-3.8.4:
1) Can I specify a custom field that is merely a checkbox?
RT-Extension-CustomField-Checkbox, on the cpan will be soon. Or fetch
it from github.
Sounds great!
But, if I search for that
http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox-0.01/
On Tue, Jul 7, 2009 at 11:47 PM, Duncan Huttydhu...@ece.cmu.edu wrote:
Ruslan Zakirov wrote:
On Thu, Jul 2, 2009 at 9:19 PM, Duncan Huttydhu...@ece.cmu.edu wrote:
RT-3.8.4:
1) Can I specify a custom field that is merely a
* Ken Crocker (kfcroc...@lbl.gov) wrote:
Khusro,
My mistake. I thought you had said you already had code similar to what
I sent you. What you just sent looks a lot like my code. At this point,
I have no idea why your not getting a comment as ours works quite well.
Unless, of course, we
Thank you. This solved my problem.
-Jason
On Jul 7, 2009, at 1:34 PM, Karl Boyken wrote:
Some or all of your RT tables are using the MyISAM engine, but
beginning with RT 3.8.3, RT checks to make sure that your tables are
using InnoDB. You'll need to convert your MyISAM tables to
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