Re: [rt-users] Undefined subroutine&RT::EmailParser::ParseAddressFromHeader...

It seems this is happening when a new ticket is created and the owner is set to an existing user as well. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: [rt-users] U

[rt-users] Undefined subroutine &RT::EmailParser::ParseAddressFromHeader...

I am using LDAPSMB1.2_RT3. When I add email address for the AdminCC of someone that has not logged into RT yet I get the following error: Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/../local/lib/RT/User_Local.pm line 272. What do I have to do to correct

Re: [rt-users] Autohandler error

Jesse, OK thanks I'll ignore it. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Autohandler error From: Jesse Vincent To: Kevin Gagel Cc: RT Users

Re: [rt-users] Autohandler error

On Fri, Jul 10, 2009 at 02:34:54PM -0700, Kevin Gagel wrote: > > [debug]: /autohandler calls old style callback, use $m->callback > > (/opt/rt3/share/html/Elements/Callback:51) > > > > >Perhaps you should consider turning your log level from debug to > >warning, error or info? > > Once I'm fi

Re: [rt-users] RTFM rights Question

Many thanks. I did as per your suggestion. All worked okay yesterday. But today, when I search for Articles I receive: "Error loading "http://abcd.ca":Moved Permanently. Any Ideas? Hossein Kevin Falcone wrote: > On Wed, Jul 08, 2009 at 09:59:17AM -0700, Hossein Rafighi wrote: > >> If an un

Re: [rt-users] Autohandler error

--- Original message --- On Fri, Jul 10, 2009 at 02:31:45PM -0700, Kevin Gagel wrote: > How do I resolve this: > [debug]: /autohandler calls old style callback, use $m->callback > (/opt/rt3/share/html/Elements/Callback:51) > > I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT

Re: [rt-users] (no subject)

On Fri, Jul 10, 2009 at 02:31:45PM -0700, Kevin Gagel wrote: > How do I resolve this: > [debug]: /autohandler calls old style callback, use $m->callback > (/opt/rt3/share/html/Elements/Callback:51) > > I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT3 and > now my log f

[rt-users] (no subject)

How do I resolve this: [debug]: /autohandler calls old style callback, use $m->callback (/opt/rt3/share/html/Elements/Callback:51) I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT3 and now my log file is registering that line frequently. Kevin W. Gagel Network Administra

Re: [rt-users] Custom Field ordering problem

Jennifer, I had the same problem and we're on 3.6.4. I don't know if this happens to later versions. I would order the Custom Fields, moving them up and down, and yet, when going to create a ticket, nada. I cleared cache and re-booted, nada. Then I went to Config->Queues->CustomFields and un-

[rt-users] Custom Field ordering problem

Hey all, I'm having a problem with the ordering of custom fields on the "Create a new ticket" page, and I'm hoping someone can point me in the right direction. The order in which the custom fields display on the 'Create Ticket' page bears no actual relationship to the ordering set with the

[rt-users] Custom Field ordering Problem

Hey all, I'm having a problem with the ordering of custom fields on the "Create a new ticket" page, and I'm hoping someone can point me in the right direction. The order in which the custom fields display on the 'Create Ticket' page bears no actual relationship to the ordering set with the

[rt-users] "Read-Only" global switch?

I'm about to (finally) migrate our 2.0.11 installation to 3.6.5 and would like to have the 2.0.11 installation stay up for a few months or so in a read-only capacity. Is there (or was there as early as 2.0.11) an easy way to make RT be read-only in a global sense? I mean, I can run through all th

Re: [rt-users] What permission are needed to make unprivaliged user and admincc?

Kevin, I'm not completely sure, but I think that the AdminCc (as a "role") would require certain ACL records, which means it is a role that is "privileged". So, by definition, an "unprivileged" user cannot be an AdminCc. That's just my theory. However, a Requestor is also a "role" and when a

[rt-users] What permission are needed to make unprivaliged user and admincc?

What permissions are need to allow an unprivileged user and admincc? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-

Re: [rt-users] Customize spreadsheet output?

I have gone through and added extra columns to the spreadsheet by just updating /share/html/Search/Results.tsv. It took some testing to get the right fields down but it was a simple edit. This is what I currently have: my @attrs = qw( id QueueObj->Name Subject Status TimeEstimated TimeWorked

[rt-users] No recipients found for deferred delivery on transaction

I'm having trouble tracking down why I keep getting this message in my debug log: No recipients found for deferred delivery on transaction This happens (I think) on every transaction that is recorded. I'm more concerned with the ticket created transaction. When I create a ticket I do get a mess

Re: [rt-users] Setting Custom field on create

Chris, We do this all the time. Try this: *** Custom Condition ** return ($self->TransactionObj->Type eq "Create" && $self->TransactionObj->CreatorObj->Id(1101)); *** Custom Prep Code * my $ticket = $self->TicketO

Re: [rt-users] auto assign owner to queues

testwreq wreq wrote: > Hello, I am new to the RT system. Can some one please tell me how should > I default an owner to a queue? > > All the tickets were coming to the general queue when users submitted > tickets using email to r...@domain.com . I created > an email ali

[rt-users] /bin/rt script & permissions

I'm using calls to the /bin/rt script in a perl script to help automate the creation and attributes of queues for projects. I can make a queue, no problem using rt new -t queue set Name='$project_name' I need to assign AdminCC watchers and group permissions to the newly created queue. I've looked

[rt-users] owners and queues

Hello, I am new to the RT system. Can some one please tell me how should I default an owner to a queue? All the tickets were coming to the general queue when users submitted tickets using email to r...@domain.com. I created an email alias rt-...@domain.com with --queue as web. Now all the emailed

[rt-users] auto assign owner to queues

Hello, I am new to the RT system. Can some one please tell me how should I default an owner to a queue? All the tickets were coming to the general queue when users submitted tickets using email to r...@domain.com. I created an email alias rt-...@domain.com with -queue as web. Now all the emailed t

Re: [rt-users] Viewing user profiles without modification rights?

You don't have to give the "AdminUsers" right. I think it is enough givinig the "Global" "ShowConfigTab" right for the users who can see others profile. Giving this right allows them to see the profile of others but not to modify them unless you also grant "AdminUser" or any other grant. On th