Fran Fabrizio and I whipped up a script that can take a date range, either
local time or UTC, and output a report on the command line. It¹s trivial to
wrap that to output html to a location in your local tree and have a daily
report with cron.
I believe I put it on the wiki, but will have to
Hello
In 3.8.4, when a ticket is resolved, it is sending a notification to the
requester like:
Subject: [NOC #67] Resolved: Testing auto create
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Hi,
I'm using the scrip below to merge newly created ticket with existing ticket
with the same subject. However, im getting
Scrip 36 Commit failed: Can't modify non-lvalue subroutine call at (eval
1311) line 21.
code for line 21 is :
$ticket-Subject = $same_desc;
Im not exactly sure what the
The transaction that is kicking of the scrip to send the resolved is just the
status change.
Therefore the transaction has no content itself, it's just a status change.
When you hit the resolved button, and type in a resolution, technically, you
are doing 2 separate transactions.
1. you
The resolves is a separate transaction from the comment/reply. You will want
to look at http://wiki.bestpractical.com/view/AddLastCommentToMail for some
ideas.
On 8/13/09 10:32 AM, Lander, Scott slan...@hearstsc.com wrote:
Hello
In 3.8.4, when a ticket is resolved, it is sending a
Scott,
You can easily create a custom resolved template of your own and in
it, put some code to copy either the last comment made OR a the content
in a Custom Field, if you have one.
Kenn
LBNL
On 8/13/2009 7:32 AM, Lander, Scott wrote:
Hello
In 3.8.4, when a ticket is resolved, it is
Either I not understanding something or I think I might have confused the issue
by leaving some ambiguity in what I was asking. I'm just dealing with one DB
now. Here's the situation:
-I have imported the assets themselves from our old helpdesk software's DB into
RTAT's DB.
-I have a table of
To all Install experts,
I have a couple questions about the configure parameters for installing
3.8.4.
1. What does --with-PACKAGE[=yes] do for me?
2. What does --with-my-user-group do exactly?
3. Do I need --with-apachectl? What happens if I don't use this
parameter?
That's it
(from Jerrad)
It's not exactly the same, but what about where Last Updated Told?
This looks like it would have done what I want, but Advanced screen
of QueryBuilder won't accept it. Upon Apply, I get the error:
Wrong query, expecting a VALUE in 'LastUpdated Told--here'
(from Ruslan)
Hello RT Gurus, I have a resolver group and have three users it in. My goal
is to assign tickets to these users so they can help our team to resolve
issues. These users cannot see the tickets that I have assigned to them.I
am sure if I am missing some privileges? I have given the resolver
10 matches
Mail list logo
