Hello,
I configured Fetchmail to the creation of possible ticket by email and
it works except that all tickets created by email has always assigned
the same file that is file8.I configured fetchmailrc this way:
poll pop.gmail.com with protocol pop3
username 'supp...@domain.net' there with
I am having problems where some of my users are re-assigning tickets to other
people (who have different queues) without changing the queue - so the new
owner can't see it. Also, sometimes they are changing the queue, but not the
owner, so again, the people in the new queue can't see it.
Thank you for your reply. In fact I thought it was possible for a RT
ticket was assigned the file the user has over the user who created the
email, which is created in RT but I think it is not possible therefore
I'll do that all tickets created via email or the file has awarded
General then I
Hello all,
using Preferences - Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue are not listed in the Add Columns section. In other words,
You should know that if a ticket is in file5, a follow up, even if
rt-mailgate assigns it to General, will still find the right ticket.
You could also create a scrips to change a ticket to another queue on
creation based on sender, or whatever, if that's what you want.
--
Mathieu Longtin
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences - Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue
I am having problems where some of my users are re-assigning tickets to
other people (who have different queues) without changing the queue - so the
new owner can't see it.
Arguably, the solution is to give the pseudo-group Owner the necessary
rights. That way users can access tickets
Ravi,
You can also change what is shown by altering that search in the
Configure file in /home/etc. I have done that and it works well for all.
Kenn
LBNL
On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences
Emmanuel, Ken,
Thank you for your responses. Emmanuel, your idea is great but it
would unfortunately only work for saved searches, yes? Ken, I am not
sure what you mean by the Configure file in /home/etc. Do you mean
the actual autoconf files in the source tree? Can you explain? Thank
Ravi,
In your $home/etc/ directory (this is where RT executes from) there is a
file called RT_SiteConfig.pm. In that file, you will see a setting for
the default search results. See Below:
*Set ($DefaultSearchResultFormat,
I have been forced to do a manual installation of RT::Crypt::SMIME (as
CPAN installation failed). The manual installation fails during the
test phase, as I get an error/warning message about the fact that
RT.pm can not be located in @INC (my RT.pm is actually located
under my
Hello All
I have RT 3.6.3 with fast cgi implemented and apache 2.0 with 8GB of
physical RAM. My problem is that after every 3 days my physical ram gets
fully utilized and apache starts using swap memory. So my machine gets on
its knees. I have no other application running on my machine where I
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