Re: [rt-users] Sending html mails using web interface

Have you followed the documentation in docs/templates.pod ? I refered docs/templates.pod. That helped me to send html mails using templates. When I am sending from RT web interface for replying any ticket, mails not parsing to html and sending as content-type: text/plain

Re: [rt-users] Howto add bcc?

Ok Kenneth, Adding Cc or Bcc one time, as email recipients, would work for me. But I would like to know if is possible to add it when creating a ticket (In web interface, I can't see this option while creating ticket, just when responding one). And if is possible to add it via e-mail. Thanks

Re: [rt-users] Mason: Cannot resolve file to component

The solution that worked for me last night was to run completely separate instances of httpd for each RT instance, instead of using vhost definitions under 1 httpd instance. On 3/23/2010 6:26 PM, Jeff Blaine wrote: Adding some 'warn' statements to Mason/Resolver/File.pm in

Re: [rt-users] Problem installing latest RT from GIT

Am 21.03.2010 16:47, schrieb Torsten Brumm: Hi Group just tried to install latest rt from git and i'm getting confused: config: ./configure --enable-graphviz --enable-gd --with-web-handler=fastcgi --with-db-rt-pass=apassword --with-web-user=apache --with-web-group=apache So, no GPG,

[rt-users] Reports based on duration between open and update/closed

Hey all, Is there a way to get reports on how much time a ticket has been open? For example we would like to see the average time it takes from when a customer reports a problem till we have closed the ticket. Bear in mind that if the ticket is closed and then re-opened, the duration in which it

Re: [rt-users] Scrip - Autoclose on Admin reply

Hi Jason, We use something similar that you can probably mod as needed. If a queue admin replies to a ticket with an OK, the owner is set to the sender and the ticket is resolved. We use the Priority field of tickets as a workflow tag; in this case, assigning it a value of 20 triggers

Re: [rt-users] Sending html mails using web interface

On Wed, Mar 24, 2010 at 02:39:50PM +0530, Praveen C wrote: Have you followed the documentation in docs/templates.pod ? I refered docs/templates.pod. That helped me to send html mails using templates. When I am sending from RT web interface for replying any ticket, mails not

Re: [rt-users] Reports based on duration between open and update/closed

Is there a way to get reports on how much time a ticket has been open? I know this is not the sanctioned way to do things because it is not using RT APIs, but it works for now: # How many days have tickets been open: SELECT id, EffectiveId, Created, Resolved, WEEK(Created) as week, Status,

Re: [rt-users] Howto add bcc?

That's fine Kenneth. Thanks for your help I dont want to add a *permanent* Bcc. I just want to add a bcc for that message (not for the ticket) when creating the ticket, and via e-mail. 2010/3/24 Kenneth Crocker kfcroc...@lbl.gov Sergio, Based on current design and code, I can't see any way

[rt-users] Where do I find Comment/Reply html

To list, Where (or what directory/file) can I find the code for the Comment Reply screens for a ticket? Thanks. Kenn LBNL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Where do I find Comment/Reply html

Hi Ken; What do you mean, the Update form which is in /opt/rt3/share/html/Ticket/Update.html?? Roy Kenneth Crocker wrote: To list, Where (or what directory/file) can I find the code for the Comment Reply screens for a ticket? Thanks. Kenn LBNL Discover RT's hidden secrets with RT

[rt-users] 403 Forbidden

Hi, folks. I need some help with this: My Request Tracker's rt.log file is logging the below: 403 Forbidden This is /usr/bin/rt-mailgate exiting because of an undefined server error at /usr/bin/rt-mailgate line 150, line 1. procmail: [17961] Wed Mar 24 14:53:46 2010

[rt-users] rt-mailgate error

Hi, all. If my rt.log is telling me the below, what this suggests me? procmail: Executing rt-mailgate,--debug,--queue,general,--action,correspond,--url,https://rtracker.rt.pop-sp.rnp.br/rt; Connecting to https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0/NoAuth/mail-gateway at

[rt-users] Can't find NotifyGroup option

To List, I've been testing 3.8.7 for about amonth and it seems to work OK for us. All our 3.6.4 scrips and templates moved over and work fine. I noticed some new conditions like OnReject and Reopen, but I can't see NotifyGroup in the Actions list. I'm certain we ran all the DB upgrades (or it

Re: [rt-users] Problem with Reminders Due date

Kevin, As to the date ending up as November 1999, I looked at the TRANSACTION Table and this is what I saw: Id Type Field Old Value New Value 77793 Set Due 2010-03-26 07:00:00 1999-11-30 08:00:00 CreatorCreated

[rt-users] Changing default language

Hello, I am trying to understand how the default language setup works in RT. There are plenty of .po files in rt3/lib/RT/I18N/ but how do you change from en to fr for example? Thanks, Thierry Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at