Ian Pellew пишет:
FreeBSD_8 RT 387 at a glance works fine,
BUT
rt-mailgate fails with the likes of:-
[Tue Apr 13 17:29:13 2010] [error] [client 192.168.56.202] File does not exist:
/usr/local/www/apache22/data/REST
But my RT is at /usr/local/Rt/rt-3.8.7/share/html
My vhost uses ports 8001:-
You're welcome!
BTW, please add
---
Cc: rt-users@lists.bestpractical.com
---
to correspondence to let other subscribers know the results/flow.
Ian Pellew wrote:
Thanks Agnislav
Just the nudge I needed.
I get in these loops where nothing works out of stupidity.
It seems you haven't set port
I've been looking at RT for a week. I just got this job and am taking
over for someone who suddenly quit. I know PERL and am getting to know
LINUX...I come from a UNIX background so that helps.
Here's my situation:
Our company has a group of customer service reps and my boss would
rather
Hi;
rt-3.8.7
mysql 5.1
Is the index DisGrouMem (GroupId,MemberId,Disabled) required for 3.8
When I did:
select * from CachedGroupMembers where Disabled = 1;
I got back 232 rows out of 5594612
Which in my opinion makes that index useless ?
Ist required , can I drop it??
Regards;
Roy
On Wed, Apr 14, 2010 at 02:17:10PM +0100, Raed El-Hames wrote:
Hi;
rt-3.8.7
mysql 5.1
Is the index DisGrouMem (GroupId,MemberId,Disabled) required for 3.8
When I did:
select * from CachedGroupMembers where Disabled = 1;
I got back 232 rows out of 5594612
Which in my opinion
If you do not have an index, won't you need to do a
sequential scan of the full table each time. With 6m
entries, it could take a while.
Cheers,
Ken
On Wed, Apr 14, 2010 at 02:17:10PM +0100, Raed El-Hames wrote:
Hi;
rt-3.8.7
mysql 5.1
Is the index DisGrouMem (GroupId,MemberId,Disabled)
I have a fresh instalation.
I look at the http_error.log and I see lines like:-
[Wed Apr 14 10:28:54 2010] [info]:
rt-3.8.7-941-1271240934-272.2-...@f8:8001 #2/83 - Scrip 3
On Create Autoreply To Requestors
(/usr/local/Rt/rt-3.8.7/bin/../lib/RT/Action/SendEmail.pm:300)
This must be saying
Jesse;
Ah - In my database I do also have index GrouMem (GroupId,MemberId) on
CachedGroupMembers
Your reply prompted me to have a look at the source code and it seems
for one reason or another I may have created this index myself based on
the Oracle schema some time in the past few years.
Roy,
The schema that came with RT 3.8.5 has the DisGrouMem
index on CachedGroupMembers and not the GrouMem index.
I would drop that latter index.
Regards,
Ken
On Wed, Apr 14, 2010 at 02:54:01PM +0100, Raed El-Hames wrote:
Jesse;
Ah - In my database I do also have index GrouMem
From my experience with compound indexes (Informix), the optimiser will use
the leading component of the compound, thereafter, it would force a scan of
the table.
The column 'disabled' is in the compound, and very likely not be the first
component and hence, a forced a scan.
Drop the index and
Hello Raed,
In theory mysql can use the 3 element index and avoid looking at the
table. If you have query that looks into X columns and all those X
columns are part of an index then mysql doesn't touch table at all and
completes query right from the index.
For this particular tamble more than
Thanks to everyone reply ..
I should have done a bit more research first , I had another index
combining (GroupId,MemberId) that must have been added by me/some one in
my organisation,
and I wrongly assumed that RT created both indexes making the DisGrouMem
(GroupId,MemberId,Disabled) useless.
Hi guys,
I got a template that sends out an email everytime a ticket is created. It
works fine as is, it has the company information and standard greeting and
even the ticket number and subject of the ticket. Here's the delima though:
I got a queue, say Support and under support I've created
Hi guys,
I've tried setting the homepage refresh interval under preferences and
save it at 2 minutes or any other value, but it does work. Odd thing is in
the Main Page the Refresh option to set refresh interval works!
I have tried setting the default value in RT_SiteConfig.pm to no avail and I
Hi;
You can include something like:
{my $subq = $Ticket-FirstCustomFieldValue('sub queues')}
In the body of the template; any where you wish 2 lines below the header
lines
Regards;
Roy
psminusaxl wrote:
Hi guys,
I got a template that sends out an email everytime a ticket is
created.
Hi,
Here's my problem !
First, I'm using RT 3.8.1, perl 5.8.8 and mysql 5.0.32 on a debian (etch).
I use the web interface to reply to my customers tickets and I have to
attach files to my replies.
So I attach files with the choose file and then Add more files buttons.
When I update the
Thanks Roy for responding! I actually *just* figured it out. The thing
that constantly
threw me off is that all the thread support i've read always included that
additiona ('sub queues'). I have multiple queue and I wanted to make sure
that the right queue gets placed in the template. As it
On Wed, Apr 14, 2010 at 08:43:32AM -0700, psminusaxl wrote:
I've tried setting the homepage refresh interval under preferences and
save it at 2 minutes or any other value, but it does work. Odd thing is in
the Main Page the Refresh option to set refresh interval works!
I have
Ok, that helps some I guess. Sounds like I will need to create a
search for each person/status though,which I'm trying to avoid.
On Apr 14, 2010, at 12:18 PM, Kenneth Crocker wrote:
Tyler,
Well, setting up a dashboard is pretty simple, but it will do you no
good if you do not know how to
Thanks for the response Kevin,
Then how does one make it so that the preference trumps the front page?
From my understanding the front page refresh has to be set everytime you
sign in. So it will always make the preference setting worthless. The
preference setting is convient because it
On Tue, Apr 13, 2010 at 04:52:36PM -0400, Tyler Eaves wrote:
Got a request here...
I'd like a dashboard I can put on the at a glance page that will
show the new / open / stalled tickets per user, in the same style as
the per-queue list that's there by default. I'm on 3.8.7.
I assume you've
On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:
Thanks for the response Kevin,
Then how does one make it so that the preference trumps the front page?
From my understanding
the front page refresh has to be set everytime you sign in. So it will
always make the
Hi Kevin,
Sorry the version of RT we are running is RT v3.8.4, so if the preference
settings is suppose to win the next time I sign in. Then its not working.
I go to preference and the settings appear to be what I've set it before 2
minutes. But at the front page it set as Do not refresh, which
Nope, thanks, that's exactly what I was looking for!
On Apr 14, 2010, at 12:33 PM, Kevin Falcone wrote:
On Tue, Apr 13, 2010 at 04:52:36PM -0400, Tyler Eaves wrote:
Got a request here...
I'd like a dashboard I can put on the at a glance page that will
show the new / open / stalled tickets
Hi,
to which mail-server do you send your mails? Are there any spam-filter on the
way? Did you check the mail-server-logs?
Juergen
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Julien Rampon
I went ahead and remove the front page refresh option just to take that out
of the picture. And it appears the preference refresh still doesn't work.
Any clues?
Thanks!
On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Apr 14, 2010 at 09:24:33AM -0700,
Hi Juergen,
The problem is worse than just a spam-filter, as some of the files are
randomly omitted when uploading with the web interface : for example, if
we attach five files, the interface shows perhaps 3 (in the outgoing
mail) and the customer receives only these 3.
However, if the customer
Don't know if it's related, but there some issue with selecting the proper
txt and html pair as the message body when sending emails. It will often
pick up an attached text file as the body of the message, and then attach
the body separately.
--
Mathieu Longtin
1-514-803-8977
On Wed, Apr 14,
Hi Brian,
On Mar 24, 2010, at 5:46 PM, Brian Lawson wrote:
Here’s my situation:
Our company has a group of customer service reps and my boss would
rather have them share a login username and password as a group and
then have a mandatory custom field for their real name and their
email
Hi,
I am having a bizarre problem configuring the Timezone I want RT to
display in the Web UI. It doesn't seem to be related to the other issues
I have seen in the archives or wiki.
The system hosting RT has its timezone set to UTC. I want RT to display
the BST timezone for Europe/London
On Wed, Apr 14, 2010 at 1:56 PM, Michael Graziano
michael.grazi...@premierheart.com wrote:
Hi Brian,
On Mar 24, 2010, at 5:46 PM, Brian Lawson wrote:
He wants RT to use the email address entered as the one used for any
correspondence, not the address for the username.
I'm not sure I follow.
On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote:
I went ahead and remove the front page refresh option just to take that
out of the picture.
And it appears the preference refresh still doesn't work. Any clues?
Thanks!
Unfortunately, all I can offer is that it just worked
Hello,
Is it mod_perl? I suspect it's issue when perl's ENV is untied from system's.
On Wed, Apr 14, 2010 at 10:07 PM, Kim Covil cov...@lmax.com wrote:
Hi,
I am having a bizarre problem configuring the Timezone I want RT to display
in the Web UI. It doesn't seem to be related to the other
Hi all-
Using RT 3.8.7 on Ubuntu 9.10.
Looking do have a Need By custom field for certain queues. Instead of
having a user type out a date, is there anyway to use a calendar item, so
they could click it and a calendar would pop up giving them clicking
abilities to choose a date?
Just curious..
Anybody else can chime in? I think if I can determine where and how the
home page interval gets triggered I can better pin point the problem.
Right now i'm clueless the process flow of how that gets triggered.
thanks in advance
psminusaxl
On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone
It works for me on version 3.8.5.
Cheers,
Ken
On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote:
Anybody else can chime in? I think if I can determine where and how the
home page interval gets triggered I can better pin point the problem.
Right now i'm clueless the process flow of
Thanks Ken for the feedback. :) I will opt for upgrading if there is no
other way around.
On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall k...@rice.edu wrote:
It works for me on version 3.8.5.
Cheers,
Ken
On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote:
Anybody else can
Works for me 3.8.4
Bill
On Wed, Apr 14, 2010 at 15:16, psminusaxl psminus...@gmail.com wrote:
Thanks Ken for the feedback. :) I will opt for upgrading if there is no
other way around.
On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall k...@rice.edu wrote:
It works for me on version
Thanks Bill...then its something funky with my setup. :(
On Wed, Apr 14, 2010 at 3:22 PM, William Graboyes
william.grabo...@theportalgrp.com wrote:
Works for me 3.8.4
Bill
On Wed, Apr 14, 2010 at 15:16, psminusaxl psminus...@gmail.com wrote:
Thanks Ken for the feedback. :) I will
Hi,
I have a working instance of RT 3.8.7 running under Apache 2.2.3 on RHEL 5.4.
The instance has been set up to authenticate users against Active Directory via
RT::Authen::ExternalAuth LDAP. The LDAP authentication works fine (i.e.
users log in with their AD credentials, and new users get
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