Check your RT_SiteConfig.pm for values like WebBaseURL. May be you should
add slash to URL.
--
Vitaly.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Paul
Waterstraat
Sent: Friday, April 16, 2010 4:45 AM
Has anyone done any work on integrating ARF parsing into RT?
http://www.mipassoc.org/arf/
Seems like something useful for an abuse desk.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Hi,
Is there a way to report the difference between RT dates (Created
Started), either in the standard or advanced search?
I'm looking to generate a report to reflect how rapidly requests are
addressed by our support staff.
Many thanks
Steve
[RT v3.6.2]
Dr Steven Platt
Bioinformatician
Steven;
As far as I know there is n't ; what I did is create a global custom
field , and a global scrip that populates its values with condition on
Status change from new to open, and the action is user defined
subtracting the unix time now - the unix created time; then populating
the field
On Fri, 2010-04-16 at 11:29 +0100, Howard Jones wrote:
Has anyone done any work on integrating ARF parsing into RT?
http://www.mipassoc.org/arf/
Seems like something useful for an abuse desk.
Yes, it would. You might want to take a look at Mail::Abuse for a
potential starting point.
On Thu, Apr 15, 2010 at 05:44:48PM -0700, Paul Waterstraat wrote:
When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is
generated. E.g.:
Have a look at the $WebBaseURL setting in your config file. I bet you want a
Hi,
I'm trying to change a CustomField value in OnCreate event.
I cant use TransactionCreate stage, because when I resolve the ticket via
Web Interface, it changes again my custom field value to what it was.
So, I'm trying to use TransactionBatch stage, but the field is not changed.
And the
On Fri, Apr 16, 2010 at 09:19:41AM -0430, Luis E. Muñoz wrote:
On Fri, 2010-04-16 at 11:29 +0100, Howard Jones wrote:
Has anyone done any work on integrating ARF parsing into RT?
http://www.mipassoc.org/arf/
Seems like something useful for an abuse desk.
Yes, it would. You might
Are you creating the ticket from the web interface and that custom field
exist in the form;
Most likely the script is changing it to the value you want, then its
changing again to the value given in the form while processing the form ??
Is that what is happening??
If its , I would suggest you
Resolved.
On Apr 16, 2010, at 7:42 AM, Jesse Vincent wrote:
On Thu, Apr 15, 2010 at 05:44:48PM -0700, Paul Waterstraat wrote:
When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is
generated. E.g.:
Have a look at the
Yes, that was happening in TransactionCreate.
So, I found people with similar problems that solved this using
TransactionBatch, because the scrip is executed later. But, when I change
status to resolved, the CustomField does not get changed (in
TransactionCreate it was twice).
I dont know why
Hi Roy
If you wouldn't mind, could you share the scrip that you used to accomplish
this? I'm just setting up a small RT installation those metrics seem like
they would be great to start recording.
Cheers,
Gareth
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
I've just changed the name of the General queue to Triage, but this is
not reflected in the Quick Create box in RT at a Glance, nor in the New
Ticket in [Combo box] at the top. Also, I can't select any other
Queues in either of these. If I create a new ticket, it does in fact
end up in the
Gareth;
I have n't my actual scrip to hand at the moment but the below should work ;
Create global custom field (field that applies to all queues) and call
it TimeToUpdate
Create global scrip:
Scrip Condition: On Status Change
Scrip Action: User defined
Custom action preparation code:
if
On Wed, Apr 14, 2010 at 12:13 AM, Lev Lafayette l...@vpac.org wrote:
We have our rt web interface behind https requiring authentication through
LDAP.
However we have certain queues that would like to provide outsiders (that is,
people outside our LDAP) to connect to, preferably with a more
I'm trying to install RT and doing make fixdeps has installed all
the necessary CPAN modules, it seems, except for Calendar::Simple
make fixdeps gives this output:
Warning: Cannot install Calendar::Simple, don't know what it is.
Try the command i /Calendar::Simple/
So I tried doing that in
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