[rt-users] Monitor who has logged in

Hi all - We have students that work our help desk and the manager of the desk would like to be able to make sure that students are logging in during their shifts. Is it possible to see who has logged into RT and when they, and from what IP? I thought I had come across a log that had this info,

Re: [rt-users] Monitor who has logged in

Okay - I found /var/log/user.log. Is that my best bet? Or is there something simpler for a non-techie to look at? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Jun 14, 2010 at 9:57 AM, Max McGrath mmcgr...@carthage.edu wrote:

Re: [rt-users] Monitor who has logged in

I think you may look at your system log files. My RT is running in Ubuntu and every login is writen in my syslog file. On Mon, Jun 14, 2010 at 10:57 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi all - We have students that work our help desk and the manager of the desk would like to be

[rt-users] Passing CF values to child

All, Would anyone be able to give me an idea of how to pass a custom field value through to it's auto-created child ticket using a template? Right now, my template looks like this: ===Create-Ticket: jr-ticket-create Subject: {$Tickets{'TOP'}-Subject} Depended-On-By: {$Tickets{'TOP'}-Id()}

Re: [rt-users] emailing into queues

Could anyone help please? Thanks, Guy. What is the output of tailf /var/log/maillog during the time when the email is sent? What is your aliases file? S Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Passing CF values to child

On Mon, Jun 14, 2010 at 08:23:05AM -0700, Jonathan Rummel wrote: All, Would anyone be able to give me an idea of how to pass a custom field value through to it's auto-created child ticket using a template? Right now, my template looks like this: What I want to do is pass the value that

[rt-users] Summary: winmail.dat attachments only on ticket Replies

I didn't see it come through so I am going to email it out again in case it might help someone else... This was my original problem: I am trying to figure out how to get RT-mailgate to parse winamil.dat files that are attached to ticket replies. 1.)If a user opens a ticket with an

Re: [rt-users] Passing CF values to child

On Mon, Jun 14, 2010 at 08:23:05AM -0700, Jonathan Rummel wrote: All, Would anyone be able to give me an idea of how to pass a custom field value through to it's auto-created child ticket using a template? Right now, my template looks like this: ===Create-Ticket: jr-ticket-create

Re: [rt-users] Can't locate object error

On Sun, Jun 13, 2010 at 02:45:05PM +0100, Guy Baxter wrote: rt-users@lists.bestpractical.com writes: Can't locate object method host via package URI::_generic at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 505. Most likely you have configured an invalid WebBaseURL or WebURL

Re: [rt-users] outgoing html emails break

On Sat, Jun 12, 2010 at 09:07:20PM +0430, Payam Poursaied wrote: Hi all My Correspondence template is as below: RT-Attach-Message: yes Content-Type: text/html {$Transaction-Content()} And I have On Correspond Notify Requestors and Ccs Scrip

[rt-users] problem with CommandByMail updating full text to Custom Field

To List Kevin, Well, we successfully installed 3.8.7 over the weekend in VM. It runs fast and I've gotten several kudo's on the look and feel. I am, however, getting some complaints about COmmandByMail not taking the full text when creating/updating a Ticket Custom Field defined as Fill in one

[rt-users] Apache REMOTE_USER auth + AutoCreateFromExternalUserInfo

I'm using a single signon service to authenticate through RT with Apache setting the REMOTE_USER var, using webexternalauth. I'm also trying to create a user with ldap information using AutoCreateFromExternalUserInfo. I'm having two issues with it: 1) It doesn't seem to require authentication

[rt-users] Rt 3.8.7 ... main page is blank

Hi, I am using RT 3.8.7 on Centos 5.5. Suddenly it has started showing blank white html page. Nothing appears in the apache error log. While access log shows a client is connected. I think some perl package has broken it. From where i can start debugging ? Here is my apache config:

[rt-users] User login logout details

Hi, I'm trying to find the login details of the users, ie the time user logged in and out of the RT.Is there any way other than checking the log files.Any help on this? Thanks, Tony John DISCLAIMER: