Re: [rt-users] How to handle HTML-formatted messages sent into RT via the email gateway

2010-07-23 Thread Kevin Falcone
On Fri, Jul 23, 2010 at 11:45:56AM +0100, G.Booth wrote: > On Fri, 23 Jul 2010 06:27:08 -0400 > Joe Kirby wrote: > >We are experiencing messages within RT that are too large to > >display and then pretty much unreadable when you do the download > >option. > > > >It appears that most are a byprod

Re: [rt-users] Fetchmail Headache

2010-07-23 Thread George Simpson
The problem was that the fetchmailrc file wasn't in the install, so we made it. Neither could we find the fetchmail.conf from the install. Could we have done the yum command wrong for the installation? and a couple of questions: where do we run newaliases? where is the fetchmailrc file located, a

Re: [rt-users] Fetchmail Headache

2010-07-23 Thread Marco Dieckhoff
Am 23.07.2010 22:53, schrieb George Simpson: Hello everyone! My company recently got a working install of RT and Postfix up and it was running fine without fetchmail, just that everyone had to log into the RT portal. We decided this last monday to install fetchmail on the CentOS box to make i

[rt-users] Fetchmail Headache

2010-07-23 Thread George Simpson
Hello everyone! My company recently got a working install of RT and Postfix up and it was running fine without fetchmail, just that everyone had to log into the RT portal. We decided this last monday to install fetchmail on the CentOS box to make it easier for the employees to create tickets and c

[rt-users] Setting field values through scrip

2010-07-23 Thread Mauricio Tavares
Trying to learn how to change values of variables associated with a ticket. Let's say I want to set the From: field (for Notify Ccs) based on who the email will be sent to. How do I read and change it? Would something like this: my $Ticket = $self->TicketObj(); my $CFName = 'From'; my $CF = RT::C

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

2010-07-23 Thread Mike Johnson
I found another guide that outlines how to setup ExternalAuth for AD on the wiki http://wiki.bestpractical.com/view/CentOS5InstallPlusSome Others following this thread might find it useful... I did learn that you're looking for the full cn/ou path for your user, not just a username...(I forgot t

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

2010-07-23 Thread Mike Johnson
Hi Haris, No go yet. Kenneth did send some info for me to check out, perhaps it may help you... **Kenneth's email cut/pasted** Mike, First off, check to see how you've set $WebExternalAuto. I'm not sure how that would affect LDAP if it was turned on. Second, I'll assume you've set your "Plugins"

Re: [rt-users] User Database empty?

2010-07-23 Thread Mike Johnson
Max, I just followed these instructions(but instead of doing the packaged 3.6, I did the manual 3.8.8 install), and they worked fine, with some minor troubleshooting throughout... http://wiki.bestpractical.com/view/CentOS5InstallGuide Some things that I had to do that weren't in the manual, was

Re: [rt-users] New install of RT3.8.8 - 64bit?

2010-07-23 Thread Chad Osmond
Not really true, PAE has been in since 2.2.23 and allows addressing up to 64GB of RAM in Linux in a 32 bit system.. From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of ronald.higg...@gmail.com [ronald.h

Re: [rt-users] How to handle HTML-formatted messages sent into RT via the email gateway

2010-07-23 Thread G.Booth
On Fri, 23 Jul 2010 06:27:08 -0400 Joe Kirby wrote: We are experiencing messages within RT that are too large to display and then pretty much unreadable when you do the download option. It appears that most are a byproduct of HTML-formatted messages sent into RT via the email gateway Is

[rt-users] How to handle HTML-formatted messages sent into RT via the email gateway

2010-07-23 Thread Joe Kirby
We are experiencing messages within RT that are too large to display and then pretty much unreadable when you do the download option. It appears that most are a byproduct of HTML-formatted messages sent into RT via the email gateway Is there a setting to help RT handle this better? Thanks