[rt-users] How to Re-size the TextBox created when putting a custom field on CreateTicket

Hi All , I added a custom field , name "Problem Description" (TextBox) .. It comes on the page fine but I would like to re-size it .. and reposition it . .. Is there a way we could achieve that ... Thanks & Regards Vikas .. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one t

Re: [rt-users] WOW !

WOW !! That's Amazing ...!! I removed it and after service restart it was gone ! ... Its is still there on the /SelfService page . (The CC: field) How do I remove that . Also is there a way I could remove it system wide .. Thanks Vikas Date: Mon, 20 Sep 2010 11:23:22 -0700 > From: Kenneth Cr

Re: [rt-users] replacing/eliminating "undisclosed recipients"

--- On Tue, 9/21/10, Kevin Falcone wrote: >On Tue, Sep 21, 2010 at 12:04:28PM -0700, Joseph Spenner wrote: >>    I'm using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit. >Are you sure about the postfix part (See below)? I noticed the sendmail messages in the logs as well (both postfix and se

Re: [rt-users] replacing/eliminating "undisclosed recipients"

On Tue, Sep 21, 2010 at 12:04:28PM -0700, Joseph Spenner wrote: >I'm using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit. Are you sure about the postfix part (See below)? >When RT sends email, the To: address is populated with 'undisclosed > recipients'. It doesn't >really cause

[rt-users] replacing/eliminating "undisclosed recipients"

I'm using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit. When RT sends email, the To: address is populated with 'undisclosed recipients'.  It doesn't really cause a problem unless people do "reply all", which will cause the 'undisclosed recipients' to appear in the To: field of the reply. I

Re: [rt-users] Take and Change Owner Permissions

Thanks for your additional glance over my permissions. They were indeed redundant permissions. We are going to let anyone in the company create a work order and the only way I could get it to work properly was giving some of those permissions to everyone. We also have some custom fields that

Re: [rt-users] Take and Change Owner Permissions

Jason, A few questions; You allow "Everyone", not just Privileged or certain roles or specific User groups, the right to modify a custom field value in a ticket? Curious. Also, if you have granted "CreateTicket" to everyone, why did you grant it again to that group? They already have it as "Everyo

[rt-users] user's rights on tickets

Hi, I'm trying to set up RT (latest) for us, but have a problem understanding rights. We want to give users the ability to see their tickets, and _only_ their tickets, including tickets they submitted, but which are not "taken". Ideally, the user could be a group (eg. an IT department) with sever

Re: [rt-users] Take and Change Owner Permissions

Changing the modifyticket to owner instead of my group did it. Thanks. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, September 21, 2010 1:23 PM To: rt-users@lists.bestpractical

Re: [rt-users] Take and Change Owner Permissions

On Tue, Sep 21, 2010 at 01:17:49PM -0400, Jason Ledford wrote: >I am having a problem with take and change owner permissions. I have a > user group that only >has the following permissions on a specific queue: > >CommentOnTicket >CreateTicket >ForwardMessage >ModifyTicket

[rt-users] Take and Change Owner Permissions

I am having a problem with take and change owner permissions. I have a user group that only has the following permissions on a specific queue: CommentOnTicket CreateTicket ForwardMessage ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeQueue ShowTicket ShowTicketComments and ever

Re: [rt-users] Question about "On Queue Change" Scrip Condition

David, I could be wrong, but I think it is a matter of timing. My experience with trying to stop a transaction in RT is that you're always a little late in the process. Once RT has recorded that a ticket *has* changed Queues, I believe it is already too late. You can change it back, but you can't

[rt-users] Error Fetchmail with RT3

Hello two days I have a concern. In fact I use Fetchmail order to create tickets via email but since two days when sending an email, the ticket is no longer on RT I created the following message in the log fetchmail: fetchmail: 1 message (1 déjà vu) pour myuser dans mail.toto.com. fetchmail: mess

Re: [rt-users] Question about "On Queue Change" Scrip Condition

I had to re-type part of the code to post it to the mailing list and the $Transaction / $transaction came from there, it is actually fine in the custom condition: my $Transaction = $self->TransactionObj; return($Transaction->Type eq "Set" && $Transaction->Field eq "Queue" && $Transaction->Ol

Re: [rt-users] Could Not Set User Info RT-Authen-ExternalAuth (ExternalInfoPriority)

On Tue, Sep 21, 2010 at 12:40:49PM +0200, Robert Gabriel wrote: > I have seen many questions and posts based on this but I have yet to > find a working solution. > > "User could not be created: Could not set user info" when creating a new > internal user. I suspect that most of the time this ques

[rt-users] Could Not Set User Info RT-Authen-ExternalAuth (ExternalInfoPriority)

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello all, I have seen many questions and posts based on this but I have yet to find a working solution. "User could not be created: Could not set user info" when creating a new internal user. What is the supposed setting please for ExternalInfoPrio