Re: [rt-users] Ticket could not be created due to an internal error

Yes I have and I do not see errors in the Apache, Postfix, MySQL, or RT logs. The only error I receive is when I try to send an email to the appropriate email address and I get the bounce back error. Jason On 10/21/2010 12:15 AM, Ruslan Zakirov wrote: Hello Jason, Have you checked apache

Re: [rt-users] RT plugin

Hi, You may have a look to http://wiki.bestpractical.com/view/Customizing in order to customize RT cleanly. You will find much valuable informations in this Wiki. the mailing-list archive is pretty interesting too : http://www.gossamer-threads.com/lists/rt/users/ Regards --- Robert GRASSO

[rt-users] RT Workflow and queue management

Hi All, I have a quick question about rt workflows. As an example. I've created a queue 'Instalation' and created Custom Fields for Rack, Power, DNS. When a new ticket is created in Installation, Sub tickets are created each for Rack, DNS, etc. The workflow would be for a generic 'Server

Re: [rt-users] exclamation point on email reports

It is using subscription to dashboards under Tools. And sent out using sendmail. The weird thing is you can display the dashboard results via the web and it looks fine. Only when a copy of the report is sent to you via email and you look at the report does it have that odd ! (exclamation point)

[rt-users] Asset Tracker 1.2.3 - Bulk loading assets?

Hello. Is there a way to bulk load assets (i.e. from a comma-delimited file) into Asset Tracker? Thanks. RT 3.8.8, RTFM 2.4.1, Asset Tracker 1.2.3 -Jeff

[rt-users] AdminCC for queues not to get notified after ticket has owner

I can seem to find the right way to accomplish this: I have my groups as adminCCs for their respective queues so that they get notified when tickets get created which is working great, however once a tech picks up a ticket I do not want everyone getting notified on ticket correspondence, I see

Re: [rt-users] AdminCC for queues not to get notified after ticket has owner

Steve, Modify the scrip as to who gets the notification. Kenn LBNL On Thu, Oct 21, 2010 at 9:49 AM, Steve O'Brien steve.obr...@hdesd.orgwrote: I can seem to find the right way to accomplish this: I have my groups as adminCCs for their respective queues so that they get notified when

Re: [rt-users] RT Workflow and queue management

Bob, I'm not clear on exactly what you're looking for in terms of workflow, but you could create a Custom Field and link those values to the category of some other Custom Fields and that would limit what they see, to a degree. Perhaps you can live with that? Kenn LBNL On Thu, Oct 21, 2010 at

[rt-users] How do I change the default action

How do I change the default action on resolve to reply to requestor from Comments not sent to requestor TO reply to requestor? I made a scrip that is supposed to on resolve send an email to the requestor but that only works if the ticket owner changes the drop down. We always strive to have

Re: [rt-users] How do I change the default action

Hi Janet, See http://wiki.bestpractical.com/view/ResolveSendsReply Cheers, Paul On 10/21/2010 11:07 AM, Bass, Janet E. wrote: How do I change the default action on resolve to reply to requestor from Comments not sent to requestor TO reply to requestor? I made a scrip that is supposed to on

Re: [rt-users] How do I change the default action

Janet, we do it by including comments in the template. Below is our resolved template: === Subject: Request Titled: {$Ticket-Subject} has been Resolved! This ticket has been resolved. DO NOT REPLY to this message!

[rt-users] dont reopen

Hi all I'm using RT 3.8.8 On reply RT reopen the ticket. I would like to known if it's possible to make RT don't reopen a resolved ticket but send a message Many people don't known the «compose» button and only known «reply» button, so I've some ticket live for ever... Regards. JAS --

[rt-users] Search Words for Custom Field Variable in Email

I have the feeling I'm searching using the wrong word(s). Please give me the 'buzz' words to search this list for 'how to write the code(?) in an email that will be replaced by the contents of a Custom Field'. I have a custom field 'Full Name' in my tickets. I wish the contents of that field

Re: [rt-users] dont reopen

--- On Thu, 10/21/10, Albert Shih albert.s...@obspm.fr wrote: Hi all I'm using RT 3.8.8 On reply RT reopen the ticket. I would like to known if it's possible to make RT don't reopen a resolved ticket but send a message Many people don't known the «compose» button and only known «reply»

[rt-users] On Create Auto Respond selectively?

When using RT 3.8.8, is it possible to have a scrip which will auto respond to the requestor only if the requestor is from a certain domain? ie: only send an Auto Respond (new ticket created) if the requestor is from foo.com?

[rt-users] Not changing LastUpdated with RT::Client::REST

All, Anyone know of a way to have edit's done with RT::Client::REST to not refresh LastUpdated? I would like the updated to be listed in History but not have it toggle the tickets LastUpdated time stamp. The tool I have written runs via cron and changes ticket priorities and sends reports

Re: [rt-users] Search Words for Custom Field Variable in Email

Verne, I always just do a Reply and make sure the only TO: address is RT. Kenn LBNL On Thu, Oct 21, 2010 at 2:37 PM, Verne Baxter ver...@team.sti.net wrote: Kenneth, That worked! On the doco's I found it showed FirstCustomFieldValue(n) which I incorrectly took to signify a Number. I know

Re: [rt-users] exclamation point on email reports

Figured out what it was. There was a hidden an invisible character inside the query title, that was saved. I simply deleted the defective query and created a new one with the same title and query and it comes out fine now. -psminusauxf On Thu, Oct 21, 2010 at 8:14 AM, psminusauxf