hi,
on a RT3.8.8 i've successfully configured NTLM authentification, but now i
have a problem with fetchmail wich takes the emails from an imap server.
Fetchmail is able to grab the messages, but when forwarding to
/opt/rt3/sbin/rt-mailgate, apache is answering an 401 Authorization
required so
Hi all,
I am new to RT and trying to setup the SLA extension over both GMT and EST.
Is there any way to setup this extension to have two separate business hours
one for GMT and another for EST?
Thanks in advance
Andrew
On Tue, May 24, 2011 at 1:37 PM, andrew waterson awater...@nn4m.com wrote:
Hi all,
I am new to RT and trying to setup the SLA extension over both GMT and EST.
Is there any way to setup this extension to have two separate business hours
one for GMT and another for EST?
I don't think so. It
Hi,
/REST/1.0/NoAuth/mail-gateway location should be excluded from
authentication. However, it's better to limit hosts that can access by
IP.
2011/5/24 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com:
hi,
on a RT3.8.8 i've successfully configured NTLM authentification, but now i
have a
Brilliant, works perfectly :) Thanks Ruz
just a comment : i'm surprised to have to exclude a REST directory that is
not used here, but i beleive it's the RT internal logic.
May it be documented somewhere in the wiki ?
Ruslan Zakirov r...@bestpractical.com
Envoyé par :
Could anyone tell me why when I manually set a reminder for a ticket that I
own it creates an entirely new ticket? I see the reminder showing up fine
but there is a new ticket being generated with the Subject line of the
reminder.
Thanks
Kyle Thomas
Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that you can do it by
creating a custom field called Child Queue and applying that custom field
to whichever queue you want this on. I have done that and I do see the
custom
On Tue, May 24, 2011 at 08:31:37AM -0400, Kyle Thomas wrote:
Ok I have searched extensively about how to create a child ticket in a
different queue then the parent and I have found that ...
just use the following extension:
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/
Hi,
Have you seen:
http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.05/lib/RT/Extension/SpawnLinkedTicketInQueue.pm
On Tue, May 24, 2011 at 4:31 PM, Kyle Thomas k...@avalontel.com wrote:
Ok I have searched extensively about how to create a child ticket in a
different queue
Thanks
Kyle Thomas
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Tuesday, May 24, 2011 8:57 AM
To: Kyle Thomas
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue
Hi,
On Mon, May 23, 2011 at 09:05:01PM -0400, Jon Tollerton wrote:
From my digging, it looks like reminders are actually implemented as
separate tickets, but
they don't really show up unless you go looking for them. I opened the
tickets numbers that
the dashboard was complaining about
How do I apply it .. I am really new to RT
Kyle Thomas
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Tuesday, May 24, 2011 8:53 AM
To: rt-users@lists.bestpractical.com
Subject:
On Tue, May 24, 2011 at 09:01:11AM -0400, Kyle Thomas wrote:
How do I apply it .. I am really new to RT
Start with the README file
http://cpansearch.perl.org/src/RUZ/RT-Extension-SpawnLinkedTicketInQueue-0.05/README
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
To follow up.
I have no idea what I just changed but it is working now.
As in I don't get a fail log type entry now
*confused*
Barry Carlyon
Freelance Web Developer
Freelance Lighting/AV Engineer
http://barrycarlyon.co.uk
mobile: 07729 048 443
skype:
Seems that my RT is compiling scrips and apache restart rather than at Run
time
Now I'm even more confused as this is not mentioned in the wiki
Barry Carlyon
Freelance Web Developer
Freelance Lighting/AV Engineer
http://barrycarlyon.co.uk
mobile:
When a ticket is created I would like to have the original message from
the User (requestor), including message headers, attached to the message
notifying the AdminCCs of the new ticket. Currently the body is attached
via {$Transaction-Content()} but not the email header information. Does
RT 3.8.7
Has anyone noticed a strange shift to the right of
the web UI at any point in time?
We noticed this last week for the first time after
using that instance for months. All of a sudden
even the front-page login box is off-centered.
Searching the filesystem for modified files shows
Recent browser or OS upgrade? That could affect the processing of css.
Gene
On 5/24/2011 8:32 AM, Jeff Blaine wrote:
RT 3.8.7
Has anyone noticed a strange shift to the right of
the web UI at any point in time?
We noticed this last week for the first time after
using that instance for
We often find ourselves in a position where we need to send email to peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we're tracking.
I've been looking for a way to do this and found this:
On 5/24/2011 11:40 AM, Gene LeDuc wrote:
Recent browser or OS upgrade? That could affect the processing of css.
I wish it was that simple :)
This is across many browsers and OSes with no changes
there.
Gene
On 5/24/2011 8:32 AM, Jeff Blaine wrote:
RT 3.8.7
Has anyone noticed a strange
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
We often find ourselves in a position where we need to send email to peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we're tracking.
I'd recommend using a comment and
Ok its installed and received no errors on installation but yet I don't see
extra controls under the links block. I can of course create another ticket
but only within the same queue again
I am running 4.0.0
Links http://dev-rt.avalontel.com/Ticket/ModifyLinks.html?id=47
Depends
Hi,
I've been trying to install RT on a new CentOS Server following this guide.
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome
http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome
When comes to the EMAIL section I am not sure how to proceed. We don't use
exchange but Gmail
On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project
On Tue, May 24, 2011 at 09:29:32AM -0700, Yan Seiner wrote:
On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or
On Tue, May 24, 2011 9:29 am, Yan Seiner wrote:
On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically
You would have to enable pop on gmail, and setup fetchmail.
http://requesttracker.wikia.com/wiki/POP3Mailgate
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nanastasiou
Sent: Tuesday, May 24, 2011 11:12 AM
Management here has requested that all major and critical alarms from
our monitoring system are emailed to RT as well as the pagers so that we
can run daily reports on the tickets and provide a high level view of
what's happened overnight for engineering. The monitoring package sends
out email
3.8.10. I did find an autocomplete extension here:
http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.06/lib/RTx/EmailCompletion.pm
and I have it installed and running but Outlook integration would be
outstanding.
Look into RTx-EmailCompletion's LDAP integration and have it search
Hi all,
Thanks to Kevin for pointing out the EmailCompletion extension. I had a user
ask me if I could do this and I hadn't had time to look for it, rt-users
list saved me that time!
I installed it and got it running, works great with default setup.
I'm attempting the LDAP setup and want it NOT
Le 17/05/2011 à 09:38:14-0400, Mike Johnson a écrit
Albert is actually referring to the email that creates the ticket.
Sorry for my long silence (vacations ;-) )
John Doe types up an email...
To: rt
Cc: myboss, hisboss, cio, cao, cfo, grandma, grandpa, thedogdownthestreet
Subject:
Le 17/05/2011 à 10:05:49-0700, Kenneth Crocker a écrit
Mike,
Actually, if their RT Queue is set up to send notifications to the Cc's, then
the second email WILL include the ticket number and a comment that a ticket
has
been created. THAT template should include a comment for the Cc's to
Hi,
Here is an idea to consider. Trick MTAs into suppressing recipients in
case RT gets email. May be at the end it would be trickier than just
that. It might work and help with users who send emails via inhouse
servers.
On Wed, May 25, 2011 at 1:08 AM, Albert Shih albert.s...@obspm.fr wrote:
Le 25/05/2011 à 01:20:30+0400, Ruslan Zakirov a écrit
Hi,
Here is an idea to consider. Trick MTAs into suppressing recipients in
Wouah...that's nuclar-bomb solution ;-) I'm not sure I'm ready for this
kind of solution ;-)
case RT gets email. May be at the end it would be trickier than
We're using RT to manage construction jobs. Right now, every time someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is giving us headaches; some of our attachments are 20MB
and this gives email systems fits.
Is it possible to change the template to send
On Wed, May 25, 2011 at 1:25 AM, Albert Shih albert.s...@obspm.fr wrote:
Le 25/05/2011 à 01:20:30+0400, Ruslan Zakirov a écrit
Hi,
Here is an idea to consider. Trick MTAs into suppressing recipients in
Wouah...that's nuclar-bomb solution ;-) I'm not sure I'm ready for this
kind of
Hi,
You need scrips for sure. Start writing required condition. Put
something trivial as action, for example log a string into log files
with $RT::Logger object. As condition you need something like: on
create and subject is event active!. Wiki has snippets for all of
that. Try. Return back if
http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail
On Wed, May 25, 2011 at 1:30 AM, Yan Seiner y...@seiner.com wrote:
We're using RT to manage construction jobs. Right now, every time someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is
Not exactly, but very close: { $Transaction-ContentObj-Headers }
On Tue, May 24, 2011 at 6:50 PM, Paul Fincher pfinc...@ghs.com wrote:
When a ticket is created I would like to have the original message from
the User (requestor), including message headers, attached to the message
notifying
Hi,
When you work on a scrip in a file, you either use DevelMode or
restart web server every time you change the file. DevelMode helps in
most cases, but not always. If you see some error you don't understand
and DevelMode is enabled, try server restart, error may be different
after that and make
I did that. I now get the links but I still get the attachments.
From the docs, Transaction-content should only attach the mime/text part.
When I take that out, I get no text but I still get the attachments.
What is attaching the attachemnts?
3.8.10
On Tue, May 24, 2011 2:48 pm, Ruslan
HA!
The template has
RT-Attach-Message: yes
change that to
RT-Attach-Message: no
and no more attachments. POOF!
(OK, probably obvious to all you seasoned hands but us newbies struggle
with the basics.)
On Tue, May 24, 2011 4:26 pm, Yan Seiner wrote:
I did that. I now get the links but I
Might $EmailCompletionRdbmsDisable be the variable you want here?
From: Mike Johnson mike.john...@nosm.camailto:mike.john...@nosm.ca
Date: Tue, 24 May 2011 16:34:54 -0400
To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: [rt-users] RTx::EmailCompletion - LDAP
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