Hello there.
Maybe you can help me with this issue.
I want RT only to send AdminCC Notifications on ticket create if the client
is not equal to the owner.
I need it because, if an admin creates a ticket on his own behalf, the other
admins should not be notified.
Thank you in advance
Chris,
I would guess client == Requestor?
I would disable the scrip On Create notify AdminCC and create a new one with
Action Notify Admin but with User defined condition.
Your condition code will depend how you can distinguish that the requestor is
not a member of the admincc group, for
Hi,
On Create, but creator is not owner:
my $txn = self-TransactionObj;
return 0 unless $txn-Type eq 'Create';
return 0 if $txn-Creator == $self-TicketObj-Owner;
return 1;
On Fri, Sep 9, 2011 at 1:08 PM, Christian Bauer sa...@rise-against.eu wrote:
Hello there.
Maybe you can help me with
Can someone help clarify using custom fields? I'm playing around with RT
and don't get what attaching custom fields to anything other than a
Ticket gets you. I've created a few custom queues and have created
custom fields to appear in their tickets, but I always create a custom
field that relates
Hey Kevin,
Is Modify Self supposed to grant the Unprivileged user the ability to
change their information? All I have is the password for them
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Hello,
I would like to search for tickets with Last Contact: Not
set. i.e Told = 'Not set' or Told IS NULL in the query builder.
Neither of the above return any tickets. This is an issues in RT 3.8 and I
can reproduce the issues with the demo sites that run 4.0 and 4.2.
The issue is part of
On Fri, Sep 09, 2011 at 09:38:04AM -0400, Cena, Stephen (ext. 300) wrote:
Can someone help clarify using custom fields? I'm playing around with RT
and don't get what
attaching custom fields to anything other than a Ticket gets you. I've
created a few custom
queues and have created
On Fri, Sep 09, 2011 at 10:09:22AM -0400, Christopher Lasater wrote:
Is Modify Self supposed to grant the Unprivileged user the ability to
change their information? All I have is the password for them
The only thing an Unprivileged user can change is their password.
Giving them
On Fri, Sep 09, 2011 at 03:34:28PM +0100, Richard McMahon wrote:
Hello,
I would like to search for tickets with Last Contact: Not
set. i.e Told = 'Not set' or Told IS NULL in the query builder.
Neither of the above return any tickets. This is an issues in RT 3.8
and I can reproduce the
I am getting the following error when attempting to create the database:
sudo /usr/sbin/rt-setup-database --action init --dba root
--prompt-for-dba-password
In order to create or update your RT database, this script needs to
connect to your mysql instance on localhost as root
Please specify
On Fri, Sep 09, 2011 at 10:28:29AM -0500, Raymond Norton wrote:
I am getting the following error when attempting to create the database:
It appears you're using one of the packaged versions of RT?
You also didn't include an RT version or a mysql version.
You may get more information out of RT
Jim,
I have a Custom Field named Work-State. It is used by many, many Queues.
Not all Queues have the same processes that would be defined in
Work-State, therefore, each Queue can distinguish THEIR values in
Work-State by making them all part of a category that is different that
the others. In
Ok, thanks.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, September 09, 2011 11:14 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unprivileged Users Change
What Kevin describes works. However, search by such CFs is slow if you don't
qualify queue in TicketSQL. Yes, there is a long form of query where you
define not only CF name, but also queue of the CF.
Such setup is used in RTIR for State custom field that is going to be
replaced by lifecycles.
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