Hi,
Weir experiencing a weird error in our production installation of RT,
something we haven't seen before.
It's randomly creatiing errors, after a bunch of refreshes it seems to work
again for a while.
Clearing the mason object cache + reloading the webservice also seems to
help a bit. (but
One way to get farther in situations like these is a quick hack to
HTML/Quoted.pm as follows:
eval {
my $parser = HTML::Quoted::Parser-new(
[...]
);
};
if ($@) {
require Carp;
Carp::confess(TOKEN or interesting variable);
}
Josh Narins
Director of Application Development
Years ago, I had RT2 running and using 'keywords' for various queues.
I'm now just trying to do this same sort of thing in RT 3.8.8 but having
difficulty finding the corresponding functionality. My guess would be
CustomField, but if this is the case it is not very intuitive. Is it called
On Thu, Feb 16, 2012 at 10:02:34AM +0100, Bart wrote:
It seems to be something with the HTML Quoted.pm file, thats the common
factor on all errors.
I just don't have a clue on where to find the solution.
Which version of HTML::Quoted are you running. You should also be
able to safely
On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote:
Years ago, I had RT2 running and using 'keywords' for various queues.
I'm now just trying to do this same sort of thing in RT 3.8.8 but having
difficulty finding
the corresponding functionality. My guess would be
Is there a way to tell ExternalAuth to only Authenticate and forget about
trying to CanonicalizeUserInfo?
I create tickets through an external REST API and create the user at the
same time as the ticket. We have users that are in AD and do not have an
email address, I pull their address from a
Sorry Slightly off-topic
On 2012-02-16 17:10, Kevin Falcone wrote:
[...]
Apache2::RequestIO::rflush: (103) Software caused connection abort at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 153, referer:
[2]https://rt..
Traditionally this is someone hit the stop
On Thu, Feb 16, 2012 at 08:53:09AM -0800, Ryan Backman wrote:
Is there a way to tell ExternalAuth to only Authenticate and forget about
trying to CanonicalizeUserInfo?
Yes - but rather than doing this:
#Set ( $ExternalInfoPriority, [ 'GFU_LDAP' ] );
try this
Set ( $ExternalInfoPriority, [
On 02/16/2012 12:05 PM, Gerard FENELON wrote:
Honestly I have doubts on that traditional wisdom.
For example, I have 102 occurences of that error between
Mon Feb 13 07:37:12 2012 and Thu Feb 16 17:01:44 2012
102 people hitting the stop button in 3,5 days ?!?
It's also dropped connections
On 02/16/2012 04:02 AM, Bart wrote:
1) panic: attempt to copy value
HTML::Quoted::Parser=HASH(0x7f7a770dc590) to a freed scalar
7f7a77eac6d0 at /usr/local/share/perl/5.10.1/HTML/Quoted.pm line 79.
2) Cannot copy to ARRAY in sassign at
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Thursday, February 16, 2012 9:11 AM
Subject: Re: [rt-users] setting up keywords in RT 3.8.8
On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote:
Years
I've created an dummy asset and now want to delete it in RT 4.0.5 with AT
2.0. I can't find anywhere to do that actually. I went to the Tools -
Configuration - Tools - Shredder , but I can't locate any Assets.
I tried on the command line :
# ./sbin/rt-shredder --plugin help-Assets
Couldn't
From: Joseph Spenner joseph85...@yahoo.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, February 16, 2012 10:19 AM
Subject: Re: [rt-users] setting up keywords in RT 3.8.8
From:
On 02/16/2012 05:45 PM, Howell, Van wrote:
[Thu Feb 16 22:39:24 2012] [debug]: Processing group membership for
Students
(/opt/rt4/local/plugins/RT-Extension-LDAPImport/lib/RT/Extension/LDAPImport.pm:855)
[Thu Feb 16 22:39:24 2012] [warning]: No members found for Students in
Member_Attr
Good catch.
That worked.
Van Howell
System Administrator
Lubbock Christian University
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Thursday, February 16, 2012 5:08 PM
To:
I am using LDAP authentication.
I have about 2000 users in Faculty, Staff, Student and Distance Ed groups.
I want them to be able to submit tickets via email and check progress using
self service.
Do they each have to be a member of my RTUsers group to do this?
Van Howell
System Administrator
Van,
I would recommend making them all privileged so you cab put them in groups
(like staff, students, etc.) with similar access needs.
Kenn
On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van van.how...@lcu.edu wrote:
I am using LDAP authentication.
I have about 2000 users in Faculty, Staff,
On Thu, Feb 16, 2012 at 05:08:27PM -0800, Kenneth Crocker wrote:
I would recommend making them all privileged so you cab put them in groups
(like staff,
students, etc.) with similar access needs.
Kenn - this ignores one of the most useful features of RT for
non-technical users - the
On Thu, Feb 16, 2012 at 01:19:15PM -0800, Ryan Backman wrote:
I'm using RT 3.8.7 and RT-Authen-ExternalAuth 0.09_03.
Ok, so try with my recommended configuration and send the complete log
of the failure this time (you truncated the EmailParser error and
don't show the actual failure in the
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