Hello,
I am using RT 4 on an Debian Stable using the backports builds. On Saturday we
updated the installation to 4.0.5-3~bpo60+1 in response to the latest security
advisory. Since then, we have intermittent problems in the mail communication
originating from the RT system. Most of the mails
You missing recepient: as you can see in logs, rt is trying to send message
to To: AdminCc of CANCOM Tickets Ticket #53293:;, but there is no
recepient's email address (and postfix drops such message). Please check
your users and verifu if all of them have email address and if in your
ticket
Did any perl modules get updated as part of the upgrade?
What version of Email::Address is installed?
(perl -e 'use Email::Address; print $Email::Address::VERSION;')
On 7/31/12 6:51 AM, Jack Zabolotnyi wrote:
You missing recepient: as you can see in logs, rt is trying to send message
to To:
You can also look at the ldap import plugin. It has some useful code to do
something pretty close.
Jok
On Jul 30, 2012, at 10:59 PM, Kriegers Horst horst.krieg...@loro.ch wrote:
Thanks for this start idea.
Horst
-Message d'origine-
De :
Hi all, I create two custom fields in my RT configuration linked to a
queue, but in the mobile version I don't see them when I create a ticket for
that queue, is it by design?
Thanks
Francesca Del Corso
On Mon, Jul 30, 2012 at 1:48 PM, Kriegers Horst horst.krieg...@loro.ch wrote:
Hi all,
Based on AD user properties “userAccountControl” , I need to automatically
disable RT users (similar to unchecking the checkbox Let User Access RT in
the rt web UI).
It is possible to do this ? With a
On 07/31/2012 02:44 AM, Nehmer Torben wrote:
[Tue Jul 31 08:47:07 2012] [crit]:
rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM: Could not send mail
with command `/usr/sbin/sendmail -oi -t`:
rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM: `/usr/sbin/sendmail
-oi -t` exited with code 75 at
On 07/31/2012 03:51 AM, Jack Zabolotnyi wrote:
You missing recepient: as you can see in logs, rt is trying to send
message to To: AdminCc of CANCOM Tickets Ticket #53293:;, but there is
no recepient's email address (and postfix drops such message). Please
check your users and verifu if all of
Hi,
After installing JSGantt plugin (not sure if there's any relationship
though) there's something missing in the ticket's page
(//mydomain/rt/Ticket/Display.html?id=nn)
The link this icon is pointing is
//mydomain/rt/Helpers/Toggle/TicketBookmark?id=nn
If clicking in the missing icon, a stared
On Mon, Jul 23, 2012 at 03:00:13PM +0530, Rajesh Kumar wrote:
On Friday 20 July 2012 08:45 PM, Kevin Falcone wrote:
On Fri, Jul 20, 2012 at 01:14:53PM +0530, Rajesh Kumar wrote:
Hi All,
I'm new to RT and trying to make it work in following manner -
1. There should be only one
On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote:
My RT_SiteConfig.pm:
Set($whois, {
6 = {
Host= whois.nic.uk,
FriendlyName = Nominet,
},
1 = {
Host= whois.iana.org,
FriendlyName = IANA,
},
5 = {
Host= whois.ripe.net,
FriendlyName = RIPE,
},
2 = {
Host=
On Sat, Jul 21, 2012 at 04:47:13PM +0100, Richard McMahon wrote:
OK, I will aim to use compatible RT API libraries. I can host more
than one version on the remote client if required.
It would be useful to be able to determine the version of RT running
on the client and server via the API.
On Wed, Jul 25, 2012 at 01:30:30PM +0200, Gunnar Gorges wrote:
I encountered a problem with RTFM today: I am not able to delete any
article without RT throwing an error message An internal RT error
has occurred.
The logfile shows this:
[error]: RT::FM::Article::CurrentUserCanSee
On Tue, Jul 24, 2012 at 05:15:13PM +0200, Jens Danneschewski wrote:
when linking an article to a ticket, everything works for the person doing
the linking.
If someone else tries to open the ticket he gets the following error message:
Can't call method Id on an undefined value at
On Mon, Jul 23, 2012 at 09:36:27AM +0200, Ole Jon Bjørkum wrote:
RT is installed from the Ubuntu repository, and the installation seems to
log to
/var/log/syslog and /var/log/apache2/error.log. However, I just discovered
that it is only the
Apache log that has charset problems. The
On Wed, Jul 25, 2012 at 03:48:53PM +0200, Michele Pinassi wrote:
Hi all,
sometimes happens that my RT system start sending a lot of RT Bounces.
On rt.log i got:
[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(20120725134439.cf23f1...@tickets.unisi.it
) from itself.
On Fri, Jul 27, 2012 at 11:50:02AM +0200, Andreas Davour wrote:
I have searched the wiki and the mailing list archive and not found any hints.
What I'd like to do is create a list of active users, then go over that list
or users, showing each and every queue that specific user have rights to
On Sat, Jul 21, 2012 at 12:11:16AM +, Joachim Thuau wrote:
Requestor.Name = 'MyLoginHere'
And the yielded all the tickets for which I am a requestor (which is a
good start).
Now, because I want the query to be user specific, and looking at the
queries for the last XX tickets I own,
On Mon, Jul 23, 2012 at 03:18:31PM -0400, Mike Coakley wrote:
I'm also getting the following error on the ticket display page with
any ticket that has transactions in which the ObjectCustomFieldValues
table is missing data:
Can't call method new on an undefined value at
On Mon, Jul 23, 2012 at 12:59:08AM -0700, Miroslav Horvath wrote:
With RT 3.8.4 we want to setup the SenderName within emails that there will
be only QueueName.
Within config, $UseFriendlyFromLine is set to 1.
When users send an email to RT, then they receive auto-reply email, where
the
I decided to revisit this idea of including custom field photos in the
resolved email response. I think I am close to a solution but I am getting
hung up on some formatting.
I am able to retrieve the blob data for the LargeContent field and then
base64 encode it. From there I am putting it in to
On Tue, Jul 24, 2012 at 06:57:48AM -0700, Alex Dyas wrote:
The dropdown we see for selecting the owner of a ticket is currently
populated with all the users of the system, including unprivileged users who
have been auto created by emailing the system.
How do I limit the dropdown to only
On Mon, Jul 30, 2012 at 09:31:24PM +0100, Hesan D Yousif wrote:
I have had problems with incoming tickets not being received into RT
and mail delivery delays and failures occurring.
I have checked MX records and traced the route to the server from
the DNS -and all seems fine and correct.
On Mon, Jul 30, 2012 at 02:37:41PM -0700, James Marcinik wrote:
Well, I don't see this on the wiki and Google is not turning anything up,
so I am hoping to
get some answers here.
I have a basic REST client working to get tickets, add comments, etc. In
order to publicly
reply
On Tue, Jul 31, 2012 at 11:30:55AM +1000, h...@redhat.com wrote:
On 07/31/2012 03:49 AM, Tim Gustafson wrote:
Hi,
One problem that I have fairly regularly is that SPAM makes its way
into my RT tickets.
I run SpamAssassin on my RT box, so I was thinking that it should be
easy-ish to
On Tue, Jul 31, 2012 at 06:15:24PM +0200, Jose M Vidal wrote:
Hi,
After installing JSGantt plugin (not sure if there's any relationship
though) there's something missing in the ticket's page
(//mydomain/rt/Ticket/Display.html?id=nn)
The link this icon is pointing is
I disabled JSGantt and same problem.
No special error logs in /var/log/apache2/error.log
:(
--
jm
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