Hi Everyone
I wanted to enable searching of the contents of tickets in our running
environment.
From the documentation it looks like you have to recompile MySQL from source
which just seems like a lot of work since the MySQL is used for other things
and is running correctly (Installed from
Hi all
One of my colleagues, moved thousands of resolved tickets to another queue
without deactivating the On ChangeQueue-Set Status=NEW scrips. Thereafter
several tickets statuses updated to new and he resolved them. This caused
incorrect Resolved Time.
I know how to find the Tickets and their
On 01/23/2013 08:08 PM, trs wrote:
On 01/23/2013 07:16 PM, Rob Ansaldo wrote:
We would like to display FreeformContactInfo in the More about
requestor section of the ticket display. We already populate this
field with info useful to our help desk staff and had customized RT3
to display
Am 24.01.2013 04:16, schrieb Rob Ansaldo:
We would like to display FreeformContactInfo in the More about requestor
section of the ticket display. We already populate this field with info
useful to our help desk staff and had customized RT3 to display this.
After upgrading to RT4, I cannot
I've managed to configure this extension to authenticate against ldap, but,
I've faced another problem.
Upon logging into, there isn't any queue defined for the user, which means
nothing can be done from the user point. However when I try to assign some
roles, i wasn't able to see any users
On Jan 24, 2013, at 6:25 AM, Christian Loos cl...@netcologne.de wrote:
Am 24.01.2013 04:16, schrieb Rob Ansaldo:
We would like to display FreeformContactInfo in the More about requestor
section of the ticket display. We already populate this field with info
useful to our help desk staff and
On Thu, Jan 24, 2013 at 01:45:42PM +0330, Payam Poursaied wrote:
One of my colleagues, moved thousands of resolved tickets to another queue
without
deactivating the On ChangeQueue-Set Status=NEW scrips. Thereafter
several tickets statuses
updated to new and he resolved them. This
On Thu, Jan 24, 2013 at 10:50:31AM +, Rob Ansaldo wrote:
On 01/23/2013 08:08 PM, trs wrote:
On 01/23/2013 07:16 PM, Rob Ansaldo wrote:
We would like to display FreeformContactInfo in the More about
requestor section of the ticket display. We already populate this
field with info
On Thu, Jan 24, 2013 at 08:33:16AM -0800, kdwinton wrote:
Any update on this ? It's driving our users crazy that they can't do a
simple search in Articles - it's how we run our support/services
knowledgebase.
As noted on the ticket when I last had time to code dive and try to
fix it, the
On Jan 24, 2013, at 11:54 AM, Kevin Falcone falc...@bestpractical.com
wrote:
On Thu, Jan 24, 2013 at 10:50:31AM +, Rob Ansaldo wrote:
On 01/23/2013 08:08 PM, trs wrote:
On 01/23/2013 07:16 PM, Rob Ansaldo wrote:
We would like to display FreeformContactInfo in the More about
We were wondering what configurations of RT our users are running, what
you're doing with RT, and what you'd like to do, so we thought we should
just ask. Here's a link to our RT Users Survey:
https://www.surveymonkey.com/s/L779Q37
The survey has some questions geared toward the
Dear RT community,
I have been testing the option UseSQLForACLChecks which is based on the
function CurrentUserCanSee and the initial testing is disappointing. Here
are 3 representative front page loads with and without SQL-checks enabled:
with-SQL: 16s, 13.8s, 14.5s --- 14.7s average
no-SQL:
On Fri, Jan 25, 2013 at 12:57 AM, k...@rice.edu k...@rice.edu wrote:
Dear RT community,
I have been testing the option UseSQLForACLChecks which is based on the
function CurrentUserCanSee and the initial testing is disappointing. Here
are 3 representative front page loads with and without
I see mail how to move from SQLite to MySQL with 3.x versions of RT. I expect
that this may be different with 4.0.x versions. Anyone have a pointer on how
to do this? I am currently running version 4.0.5.
Thanks…
Tim
On Fri, Jan 25, 2013 at 01:08:30AM +0400, Ruslan Zakirov wrote:
On Fri, Jan 25, 2013 at 12:57 AM, k...@rice.edu k...@rice.edu wrote:
Dear RT community,
I have been testing the option UseSQLForACLChecks which is based on the
function CurrentUserCanSee and the initial testing is
On Fri, Jan 25, 2013 at 1:52 AM, k...@rice.edu k...@rice.edu wrote:
We are running version 3.8.13 with a PostgreSQL 9.2 backend. I will
try to look into it further and see if I can locate the cause of the
pathological performance issues.
Then you don't have one performance improvement that is
On Fri, Jan 25, 2013 at 1:46 AM, Tim Pozar po...@lns.com wrote:
I see mail how to move from SQLite to MySQL with 3.x versions of RT. I
expect that this may be different with 4.0.x versions. Anyone have a pointer
on how to do this? I am currently running version 4.0.5.
SQLite is so liberal
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