Hello thanx for your reply.
on my crontab i set
30 * * * * bin/rt-crontool --search RT::Search::noc --search-arg Created '1
week ago' AND Created '5 weeks ago'--action RT::Action::RecordComment
--template 'Ignored tickets'
noc represents the Queue in which i created to represent the
Hi,
On Dashboard subscriptions you can set the Frequency to Daily , Week ,
Monday through Friday and Monthly.
Is it possible to set it every 6 Months / Yearly ?
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Dashboard-Subscriptions-Frequency-tp55692.html
Hi,
I had a working RT 4.0.4 and did the upgrade to the new 4.2.0. Upgrade went
fine after all the make testdeps/fixdeps/upgrade/upgrade-database but now
the mailgate is broken! My system is a debian stable and the latest perl
libraries from CPAN (installed with make fixdeps). When I try to open
Hi,
I'd like to disable showing comments, groups and tickets in the More
about the requestor box in the ticket display page.
Looking at Ticket/Elements/ShowRequestor I see that the three variables
$ShowComments $ShowTickets $ShowGroups set to 1 in the ARGS section
would do exactly what I wanted
On Tue, Oct 29, 2013 at 01:04:36AM -0700, andkulb wrote:
Hello,
I have a queue named AAA. Then there are a custum field for queues - SubUnit
with values: a, b, c.
Queue AAA has a value 'a' of SubUnit custom field.
How can I extract that value? I want to use that value on scrip.
Same
On Tue, Oct 29, 2013 at 04:33:58PM -0400, Len Jaffe wrote:
FOr some of my users, I see meesages of this form in my rt.log:
[Tue Oct 29 19:25:25 2013] [debug]: Canonicalizing URI '21' to
'fsck.com-rt://mydomain.com/ticket/21'
(/u01/app/PROD/rt4-efts/sbin/../lib/RT/URI.pm:108)
What's up
On Fri, Nov 1, 2013 at 3:38 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Oct 29, 2013 at 04:33:58PM -0400, Len Jaffe wrote:
[ fsck.com in my logs.[snip]
Can I get rid of the messages
about canonicalizing the URI altogether?
Don't run your logs in debug? It's a debug
On Tue, Oct 29, 2013 at 08:54:33PM +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
Tom -- I have also experienced this issue along with the previously
communicated broken email issues, both of which are blocking a 4.2.0
upgrade in our environment. No resolution on either, yet.
In the hopes
On Thu, Oct 31, 2013 at 12:39:12PM +1300, Thatcher Rea wrote:
If I set MessageBoxRichText to 0, the problem resolves itself. But that
means that I don't
have Rich Text editing capabilities in my ticket replies. Any ideas?
Something in your environment (but not our production instance,
On Thu, Oct 31, 2013 at 01:39:52PM +, Cena, Stephen (ext. 300) wrote:
Rafal - After making that change, I'm now getting extra emails:
Is this expected when I change NotifyActor to 1, or is this another setting
that's causing this?
As expected.
On Fri, Nov 01, 2013 at 03:36:00PM -0200, Christian Lyra wrote:
[14196] [Fri Nov 1 17:03:04 2013] [warning]: Use of uninitialized value
$NewSubject in scalar
chomp at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 1330.
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1330)
[14196]
On Fri, Nov 01, 2013 at 02:33:59PM -0400, Daniel De Marco wrote:
I'd like to disable showing comments, groups and tickets in the More
about the requestor box in the ticket display page.
Two of those three are configuration options.
Hi,
I think you are right, but something has changed between versions. Digging
a little further I found that fetchmail/procmail is adding a line like
From rt Fri Nov 1 18:08:01 2013 at the top of the headers! It seems
that this line was not parsed before but now it is and cause all that
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