Hello,
I'm in the process of migrating a mysql-based RT installation to
postgresql (I'll post a quick howto if it is of interest to someone).
Almost everything is working but I'm facing a small issue: rt-importer
correctly imports queues, tickets, attachments, scrips, ... but doesn't
keep
Hello,
There are tickets coming from internal users (@interal.aa) and from external
users (@gmail.com, @yahoo.com, etc).
I want to send different king of template according to requestor address.
Subject: {$Ticket-Subject}
Content-Type: text/html
{
if($Ticket-RequestorAddresses =~
Hi,
I have searched hard for the answer to this one, but there seems to be some
confusion. I am hoping that someone can provide some definitive answers.
We have RT version 4.2.1 installed on Ubuntu 12.04. The main mailbox is on a
Windows Exchange server, and we use fetchmail to get the
On 5/29/14 4:40 PM, Brian C. Duggan wrote:
On Thu, May 29, 2014 at 01:58:48PM -0400, Jim Brandt wrote:
jQuery(document).ready( function() {
var formData = new FormData();
formData.append( 'content', fields );
$.ajax({
type: 'POST',
url:
unsubscribe
Thanks,
Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.se...@gdit.commailto:mark.se...@gdit.com
www.gdit.comhttp://www.gdit.com/
Thanks,
Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.se...@gdit.commailto:mark.se...@gdit.com
www.gdit.comhttp://www.gdit.com/
--
RT
Hi all,
RT usage is taking off lately here: we started with one division using
it, and now there are four divisions using it and a fifth coming soon.
We have been using just one RT instance, using groups and ACLs to
separate the queues of one division from the others.
Every division has its own
On Fri, May 30, 2014 at 12:56:17PM +, Guadagnino Cristiano wrote:
Hi all,
RT usage is taking off lately here: we started with one division using
it, and now there are four divisions using it and a fifth coming soon.
We have been using just one RT instance, using groups and ACLs to
On Fri, May 30, 2014 at 12:56:17PM +, Guadagnino Cristiano wrote:
Hi all,
RT usage is taking off lately here: we started with one division using
it, and now there are four divisions using it and a fifth coming soon.
We have been using just one RT instance, using groups and ACLs to
On Fri, May 30, 2014 at 12:56:17PM +, Guadagnino Cristiano wrote:
The problem arises when one requestor (requestors often are completely
unaware of the fact we are using RT internally) send a ticket to a
division, and that division replies that the request should be made to
another
Kevin Falcone ha scritto:
On Fri, May 30, 2014 at 12:56:17PM +, Guadagnino Cristiano wrote:
The problem arises when one requestor (requestors often are completely
unaware of the fact we are using RT internally) send a ticket to a
division, and that division replies that the request should
On Thu, May 29, 2014 at 04:22:39PM -0700, sinical wrote:
Hi List (Sorry if this is a doubleup I cant seem to post even though I am
subscribed),
Trying to make a performance report where the x-axis value is the Ticket
ID so we can see if a job was done on time (Due Date set via the SLA
On Fri, May 30, 2014 at 10:19:52AM +0200, Thibault Le Meur wrote:
Almost everything is working but I'm facing a small issue: rt-importer
correctly imports queues, tickets, attachments, scrips, ... but doesn't
keep the binding between scrips and queues.
For instance no scrip is applied in
Hi,
I am sorry I just noticed that this question didn't have a proper Subject,
which I have now added.
Regards
Kevin Curtis
FarSite Communications
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Kevin Curtis
Sent: 29 May 2014 15:05
To:
On Fri, May 30, 2014 at 12:59:48AM -0700, andkulb wrote:
How can I separate these to get different messages according to their email
address?
scrips uses lib/RT/Action/SendEmail.pm which is designed to send one
template to all scrip recipients.
it's not unfaisible to send different
On Fri, May 30, 2014 at 11:57:22AM +0100, Kevin Curtis wrote:
We have found that whenever RT receives an email that contains an inline
image (internally or externally), any emails that get sent out by RT (for
example to the CC list or the requestor or the owner) the email that gets
On Fri, May 30, 2014 at 03:07:05PM +, Guadagnino Cristiano wrote:
While we understand this use case (and in fact have developed code for
users who needed to be able to email other RT queues from inside RT):
Is this something you have developed under a paid contract or is it part
of the
On Thu, May 29, 2014 at 02:37:47PM -0400, Techno Buddha wrote:
/var/log/messages:
Instead of /var/log/messages which appears to be getting chopped up by
something, I suggest you
Set($LogToSTDERR, 'debug');
and read the debug logs in your apache logs.
You should also show the bounce email you
On Thu, May 29, 2014 at 03:29:23PM +, Pollard, James R wrote:
Trying to upgrade from RT 4.2.1 to 4.2.4 with a remote SSL required Mysql
server. I've had
the current version working fine for months by modifying
/opt/rt/lib/RT/Handle.pm as such,
where ++ denotes added lines.
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