Re: [rt-users] absence planning[Spam-Wahrscheinlichkeit=46]

Running the scrip without checking for is correspondence should be fine. Another option is to automatically unset the user's Absent value when they next log in. To do this, create local/html/Callbacks/OnLoginMakeUserNotAbsent/autohandler/SuccessfulLogin with the following line: %

Re: [rt-users] Add Time difference in search result

Hi Alex, The location path is /html/Callbacks/MyRT/Elements/RT__Ticket/ColumnMap/Once In the Once file I have contains this: %init $COLUMN_MAP-{DifferenceReopenedTime} = { title = 'Reopened', # loc attribute = 'Reopened', value = sub { return 'THIS WORKS';

Re: [rt-users] Add Time difference in search result

I believe that you need to use Reopened in your search and the BuildFormatString/Default callback, not DifferenceReopenedTime as you currently have. # $RT_ROOT/local/html/Callbacks/MyRT/Search/Elements/BuildFormatString/Default %INIT push @{$Fields}, 'Reopened'; /%INIT %ARGS $Fields = undef

Re: [rt-users] Add Time difference in search result

Hi Alex, I made that change, restarted apache and cleared the cache on my browser but still nothing after several attempts. Its like its not calling my column map or something. The name of the field stayed as Difference Reopened Time in my search. I thought that it should have changed to

Re: [rt-users] Add Time difference in search result

Be sure to clear the server-based Mason cache before restarting the web server: http://requesttracker.wikia.com/wiki/CleanMasonCache as your changes to those files otherwise won't be visible to RT. On 1 August 2014 19:27, AJ aaron.mccar...@southwestern.ie wrote: Hi Alex, I made that

Re: [rt-users] Add Time difference in search result

I cleared the mason cache, and sure enough 'This works' was displaying. So I re entered the code you gave me and cleared the mason cache again. However, 'This works' is still displaying. So would the problem be with the code? -- View this message in context:

Re: [rt-users] Add Time difference in search result

I suspect that maybe you haven't restarted the web server after clearing the Mason cache. Give that a shot; if no luck, errors should be making their way to the log. On 1 August 2014 19:58, AJ aaron.mccar...@southwestern.ie wrote: I cleared the mason cache, and sure enough 'This works' was

Re: [rt-users] Add Time difference in search result

IT WORKS!!! You were exactly right in regards to restarting apache. Thanks for everything Alex. Life saver. Aaron -- View this message in context: http://requesttracker.8502.n7.nabble.com/Add-Time-difference-in-search-result-tp58100p58147.html Sent from the Request Tracker - User

Re: [rt-users] segmentation fault with ExternalAuth

Previously when we've seen segfaults, they've been due to openssl being linked into two different parts of the system, and not interacting well together. I've seen a previous report of this, but have been unable to replicate. At a guess, is your ExternalAuth connection using ldaps://, are

[rt-users] RT 4.2.x + Ubuntu 14.04: package backport? native install? etc

I want to run RT 4.2.x on Ubuntu 14.04 (trusty). Ubuntu utopic, which is not yet released, includes RT 4.2.4 http://packages.ubuntu.com/utopic/request-tracker4. I don't see any backports to 14.04 (trusty), which runs 4.0.19: http://packages.ubuntu.com/trusty/request-tracker4 Questions: 1.

[rt-users] Can't Parse

I am running Rt 4.2.3 All seems to be working just fine. I am now trying to track down errors in the log files. Below are a couple that I have not found an answer for hoping someone can give me some guidance. [18967] [Fri Aug 1 12:40:09 2014] [error]: Unable to parse an email address from

[rt-users] Separate authentication when granting approval

Dear all, I'm doing a feasibility study for the RT platform. We have a specific request for our environment: during the approval workflow, when for example an Application manager receives a request for approval, would it be possible for RT to request a login form, in order to make a secondary

Re: [rt-users] Can't Parse

I suspect that the lack of space before the first angled bracket is causing the issue in both cases. What is generating those? On 2 August 2014 01:17, Bryon Baker bba...@copesan.com wrote: I am running Rt 4.2.3 All seems to be working just fine. I am now trying to track down errors in the

Re: [rt-users] Can't Parse

This is showing up in the RT.log file. The only application I have logging to this file is RT so I assume RT is logging this error message. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296

[rt-users] [rt-announce] Boston Request Tracker training is happening soon!

There are still spots left in our Boston training, taking place September 9-10! This training will introduce you to the new features in Request Tracker 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of

[rt-users] Tracking Errors

Hello all I am trying to figure out why I get this message. [18940] [Thu Jul 31 21:39:10 2014] [error]: Scrip #94 is not applied to queue #14 (/opt/rt4/sbin/../lib/RT/Scrip.pm:548) In this case I do not want the script applied to that queue. So why am I getting and error? Also it looks like

[rt-users] Unprivileged users - Edit ticket/Sign up as CC

Those permissions are in place. I have a test user in End Users (my own group) and is Unprivileged. I can create a ticket with this user but when I go to look at the ticket I can only view it. Did I overlook a permission possibly? On Thu, Jul 31, 2014 at 06:10:11PM +, Cena, Stephen (ext.

Re: [rt-users] Can't Parse

What I meant to ask is, what is generating those email addresses? Is there any indication as to whether they were provided by the web interface or via an incoming email? Is this recurring or just a once-off? On 02/08/2014 1:38 am, Bryon Baker bba...@copesan.com wrote: This is showing up in

Re: [rt-users] Can't Parse

These are recurring and they are coming from incoming emails. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America

[rt-users] Ticket Comment / Reply box greyed out and unable to enter text

Good Day, I have been looking into this, and maybe I am not formulating the query correctly via the others lists I have searched, or through the book I have for reference, but thus far I have turned up nothing regarding a users issue with the comment and reply box when working a ticket.

[rt-users] Dashboard subscriptions duplicated

Hi all, I've recently updated from 4.0.7 - 4.0.19 (Ubuntu 14.0.4) and all of our folks are getting duplicate emails of the dashboards they have subscribed to. The mail.log shows the double emails going out at the same time. Perhaps a side question is I can't find where I could manage

[rt-users] rt-serializer errors, followed by ft-importer errors

I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my first RT I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5 As maria is a drop-in replacement for mysql I didn't use the --clone option (anyway I don't want any of the 3K practice tickets)

[rt-users] Admin Drop Down doesn't show for admin AD user or group.

So we have the following Apache enable for authentication with Kerberos. Ldap active directory importing data A AD user and group that have been given all privs. But They still don't have the admin menu. So to make any changes I have to stop apache, run stand alone, and logon as root. I have

Re: [rt-users] rt-serializer errors, followed by ft-importer errors

Damn -- it's the Assets !! You seem to get a bad export if you've Assets enabled in your RT_SiteConfig.pm I commented out the Assets extension in the Site config and ran the serialize Then I was able to run the import (even with Assets enabled) So I only have to copy my Asset structures

Re: [rt-users] rt-serializer errors, followed by ft-importer errors

Eh, it's something else also... I had reverted to earlier images of the source destination That had shown the error when Assets were enabled and then no error when Assets were disabled But now back on the current images - I still get an error on import [1249] [Fri Aug 1 22:49:40 2014]

[rt-users] SSO Kerberos means I can't have logins from non Kerberos happy system?

Is it correct that if I have any users that need to type their password rather then pass their credentials I can't use AD/Win/Kerberos SSO? I am looking at the two configs for apache method for admin. I suppose I could do two front ends one for NTLM authentication and one for Kerberos.