Re: [rt-users] override mail adress for forwarding

thank you. :-) i will try this. -- View this message in context: http://requesttracker.8502.n7.nabble.com/override-mail-adress-for-forwarding-tp61349p61363.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions

[rt-users] Problem with upgrading and ticket create by email after upgrade to RT 4.2.12/4.4.0...

Hi List. It's my first time writing here and English isn't my primary language so bear with me. I'm using RT from like version 3.6.., didn't have any big problems with any version or with the upgrade process until now. Now we have a few, after migrating from 4.0.24 to 4.2.12 and even during

Re: [rt-users] Problems with SLA since upgrading to 4.4

did the upgrade script run without errors? in my case the script didn't run at first because it complained it couldn't find perl modules. If you compiled RT by yourself and used cpan to install perl modules, chances are they are located outside of your distro's main perl libs, so you have to run

Re: [rt-users] [rt-devel] How to "print" ticket values and CF-values?

This message is better suited for rt-users - I just tweaked the reply address. -m 2016-02-12 7:22 GMT-06:00 Iñaki de Eguía Díez : > Hi, all! > > > I'm trying to fill the ticket message from a new ticket with all > the values from another ticket. > > > I haven't found any

Re: [rt-users] [rt-devel] How to "print" ticket values and CF-values?

> 2016-02-12 7:22 GMT-06:00 Iñaki de Eguía Díez : > >> Hi, all! >> >> >> I'm trying to fill the ticket message from a new ticket with all >> the values from another ticket. >> >> >> I haven't found any problem with the comments thanks to >> "/RTIR/Elements/TransactionData".

Re: [rt-users] rt-ldapimport fails on 4.4 (RT::User::ExternalAuthId Unimplemented in RT::Record)

Turns out that now all output is sent to /var/log/messages instead of the current terminal screen. That helped me find out that the admin created all new profiles without telephone numbers, therefore being filtered. I added a phone number to one and now it shows, so it's working. -- View this

Re: [rt-users] rt-ldapimport fails on 4.4 (RT::User::ExternalAuthId Unimplemented in RT::Record)

Bah, i'm dumb. I removed the ExternalAuthId from the original ExternalAuth plugin declaration in the config but not from the ldapimport one as well. Now it runs. However, i didn't get any output on the screen when using --debug. Previously i could see the names of the users as it was importing

Re: [rt-users] rt-ldapimport fails on 4.4 (RT::User::ExternalAuthId Unimplemented in RT::Record)

I'm not getting any output because it isn't actually importing / finding anyone new. This is my untouched configuration that used to work on 4.2: Set($LDAPHost,'domainip:3268'); Set($LDAPUser,'mydomain\\myuser'); Set($LDAPPassword,'mypassword'); Set($LDAPFilter, '(&(objectClass=user)' .

[rt-users] rt-ldapimport fails on 4.4 (RT::User::ExternalAuthId Unimplemented in RT::Record)

I'm getting this error when running sbin/rt-ldapimport. I used to run this without issues on 4.2 with the extension. [20687] [Fri Feb 12 15:17:35 2016] [critical]: RT::User::ExternalAuthId Unimplemented in RT::Record. (/opt/rt4/sbin/../lib/RT/Record.pm line 958) (/opt/rt4/sbin/../lib/RT.pm:390)

[rt-users] problem with search builder after upgrade 3.8.4 to 4.2.12

I'm running the following: RT 4.2.12 Fast CGI Apache/2.2.12 (Linux/SUSE) 3.0.101-0.47.71-ppc64 #1 SMP I recently upgraded from 3.8.4 to 4.2.12 RT and everything seems great except I noticed that creating a new search causes an error for me in most cases: "The server encountered an internal

[rt-users] Notify Owner on Resolve not notifying the owner

Hi All, I am using this scrip, but it does not notify the owner at resolve Description: Reminder to close associated tickets at resolve Condition: On Resolve Action: Notify Owner Template: Global Template: Resolved Stage: TransactionCreate I own the ticket and I do have valid email address.

Re: [rt-users] problem with search builder after upgrade 3.8.4 to 4.2.12

I misspoke I am running fcgid . Additionally the page I am having issues with at the moment is: /Search/Build.html?NewQuery=1 In doing some reading I ran the following in query window with zero responses: select name from queues where id in (select objectid from acl where

Re: [rt-users] Notify Owner on Resolve not notifying the owner

Hi Asif, On Fri, Feb 12, 2016 at 3:51 PM, Asif Iqbal wrote: > Hi All, > > I am using this scrip, but it does not notify the owner at resolve > > Description: Reminder to close associated tickets at resolve > Condition: On Resolve > Action: Notify Owner > Template: Global