And of course somehow overnight it decided to fix itself...awesome - wish I
could outline what it could have been...
Crisis averted.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Andrew Marosi
Sent: Thursday, June 9, 2016 12:58 AM
To: rt-users
Greetings Everyone,
We recently decommissioned our Exchange 2007 box ( I know I know) and
pointed all STMP Relay traffic at our Exchange 2010 box. Ever since that
change we seem to have lost the name of the person opening the ticket.
The From in outlook used to show: Apache
I had to update the table and remove the ExternaAuthId; and comment out the
ExternalAuthID from the LDAP config. In my environment ExternalAuthId held the
same info as Name
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
fleon
Sent:
I go it working - wasn't the easiest; but it's working great:
[root@uslaxrt ~]# uname -a
Linux uslaxrt.corp.x.com 3.10.0-229.1.2.el7.x86_64 #1 SMP Fri Mar 27
03:04:26 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
[root@uslaxrt ~]# cat /etc/redhat-release
CentOS Linux release 7.1.1503 (Core)
MySQL
If all are trying to accomplish is utilizing AD as your source of
authentication - then you just need the ExtAuth plugin setup. This will allow
you enable all of your AD users to authenticate (you can filter against any AD
attribute, OU, etc to set parameters from AD).
At the same time you
I would setup a search the way you want, save it, then add it to a dashboard.
Then you can setup subscriptions on it to whomever you like, at whatever
interval you like. This is assuming you have setup all the necessary contab
lines outlined in the initial installation.
From:
Make sure you have chown that folder by the web server user
-Andy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Chris Preston
Sent: Friday, June 29, 2012 11:19 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Shredder
Has anybody found any good doc's on doing workflows on RT4..? I can't seem to
find anything geared towards 4.0.X
Thanks,
-Andy
Ensure you turned on logging in your siteconfig:
Set($LogToFile, 'debug'); # debug is very noisy
You can try critical, warning, or error if you don't want to be overloaded with
noise
Make sure your apache user can write to the log directory
-Andy
From:
After many hours I finally got it working on my previously dev RT box. Took
multiple runs of make database-upgrade, but did a swing migration of the db and
all is well.
-Andy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
I am trying to get rt4.0.5(/opt/rt4) setup with its own clean setup under the
default install and leave my rt3.8.11 also in it's default (/opt/rt3)
I have ran the queries.sql created from the upgrade against the rt3 db, and
pointed rt4 at the rt3 db, and have the correct apache files in place
Of Andrew Marosi
Sent: Wednesday, May 23, 2012 10:30 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] rt3.8.11 upgrade to rt4.0.5 problems
I am trying to get rt4.0.5(/opt/rt4) setup with its own clean setup under the
default install and leave my rt3.8.11 also in it's default (/opt/rt3)
I have
We added a domain and made it everyone's reply as email address and now RT is
kicking out a bunch of:
RT could not load a valid user, and RT's configuration does not allow for the
creation of a new user for this email (u...@xxx3.commailto:u...@xxx3.com).
You might need to grant 'Everyone' the
Perhaps a link via a file hosting site - that way we all can grab a copy?
--
Sent using BlackBerry
From: Nehmer Torben [mailto:torben.neh...@cancom.de]
Sent: Tuesday, April 19, 2011 11:53 PM
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject:
Might be a dumb question – but is your exchange box allowing RT to relay?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Carl Palmer
Sent: Friday, March 25, 2011 4:05 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users]
This should do it:
Set(@Plugins, qw(
RT::Authen::ExternalAuth
RT::Extension::CustomField::Checkbox
));
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ahmed, Mohammed
Naweed (LNG-BCT)
Sent: Tuesday, October 26, 2010 6:56 AM
To:
I've been searching around but unable to locate the correct parameters for
having more than one LDAP server to have EmailCompletion check against. Here's
the snippet from my RT_SiteConfig.pm:
Set($EmailCompletionLdapServer, dc01.corp.XYZ.com);
Set($EmailCompletionLdapBase,
: Tuesday, October 19, 2010 10:16 AM
To: rt-us...@bestpractical.com
Subject: Re: [rt-users] Multiple LDAP servers with EmailCompletion
On 19 Oct 2010 11:52, Andrew Marosi wrote:
I’ve been searching around but unable to locate the correct parameters
for having more than one LDAP server to have
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