[rt-users] Quality review on Articles

Hi I want to apply the concept of 'Quality review' on creation new Articles. I explain: I want that whenyou create a new Article, create a kind o 'Approval'. Until this Approval has not been approve, not be published this new Article in the system. It is possible? I search in Google but I

[rt-users] Articles rights

Hi I have one question about Articles that I have not found searching by Google. I want to build a RT system that has different articles (with differents category) but with different visibility permissions according to differents user groups. It is possible? I only see one permission

[rt-users] Error with Asset Tracker RT4

Hi, I install the last version of RT and Asset Tracker. I don't know if this is my problem or a bug/error of Asset Tracker with the latest version of RT, but I can't add new asset or update at my system RT4. Also, I can't see any option of 'Asset' in menu of RT... It is normal? If this is

Re: [rt-users] Error with Asset Tracker RT4

On 03/05/12 18:14, Darin Perusich wrote: Hello, On Thu, May 3, 2012 at 12:04 PM, Daniel Garcia Mejiadgar...@cesca.cat wrote: I install the last version of RT and Asset Tracker. I don't know if this is my problem or a bug/error of Asset Tracker with the latest version of RT, but I can't add

[rt-users] About CMBD and RT

Hi, At my company we would like our system RT was associated with a CMBD (Configuration management database). There is some type a perfect kind of CMBD for RTor there exist a module that do this ? I've been looking but have not found anything ... Thanks! Dani --

[rt-users] About CMBD and RT

*configuration management http://en.wikipedia.org/wiki/Configuration_management database * Hi, At my company we would like our system RT was associated with a CMBD (Configuration management database). There is some type a perfect kind of CMBD for RTor there exist a module that do this ? I've

[rt-users] Set colour tickets by priority

Hi, I'm using rt 4.04 I want to color the tickets by priority, so I follow this tutorial: http://requesttracker.wikia.com/wiki/ShowStatusInColor But don't work... I don't know ifI haven't done well or it doesn't work in RT4.X. Someone can try and confirm it works? If not, there is an

[rt-users] Support languages

Hi, One question: Is RT support language 'catalan'. I search in Google and I'm not found any interesting. Is there any project or a unofficial version that translate the RT system to 'catalan' language? Thanks! -- ...

[rt-users] Change Owner in RT at glance

Hi It is possible or there isa way that in'RT at glance' change the owner of a ticket that you can see and have permissions to change the owner? I wish that was from RT at glance to expedite the work. It is possible? Thanks Best regards Dani --

[rt-users] Change ticket status when pass due date

Hi, I was searching about this theme and I read that at now there is no exist any script that check for any ticket that have passed the due date and ,later, put the ticket in 'stalled'. I have read that it would be possible with rt-croontol, but that would have to search all open tickets,

[rt-users] Error with iCal

Hi, Yesterday this works 100% but today... I create a ticket, assign a date of begin and finish, export to iCal and I observer this... [Tue Jan 31 16:58:23 2012] [warning]: Unknown property for Data::ICal::Entry::Event: due at

[rt-users] ICV and calendar

Hi, I created a queue that whenI create a ticket I want to create a calendar datein my Thunderbird mail agent (the extension to put a date is. ICS). With RT, is possible to do this? To create a ticket to export aICS file to thunderbird? I have read several papers on the module 'Calendar' CPAN

[rt-users] Callbacks

Hi, I'm using RT 4.04. I want to make a callback on top of the page that if a CF is empty when I resolve one ticket I search in rt-users and I found this one user that do this: Part 1: Modify.html/Default callback (user submitted a form from The Basics) %INIT # Modify.html/Default my

[rt-users] Output result in Web Interface

Hi, I have one question: When for example I resolve a ticket, in the Web Interface shows a message Ticket has passed from 'Open' to 'Resolved'. I'm making a Script and I want that put and action that shows a diferrent message that I decide, not the RT intern messages. There are any method

[rt-users] Required fields

Hi, One question: Is there a way to require certain fields when a user creates a new ticket? -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis

Re: [rt-users] Required fields

On 23/01/12 15:16, Daniel Garcia Mejia wrote: Hi, One question: Is there a way to require certain fields when a user creates a new ticket? -- ... __ / / Daniel García Mejía C E / S / C A Portals i

Re: [rt-users] Split tickets

On 16/01/12 18:19, Ruslan Zakirov wrote: Hi, Don't send the same request twice. You didn't get answer - probably people don't know about solution you need, requested info is just available through simple search. There are no paging extension for ticket's history. There are a few solutions to

[rt-users] Best perfomance for RT 4.0.4

Hi, I know that the minimum requirements of RT are: http://bestpractical.com/rt/requirements.html But I don't know what are the requirements for a best perfomance of RT to get RT more faster. My RT's system is for about 40 users (that the average is 5 users doing searches at once) and about

[rt-users] It is possible?

I would like to ask for help, and I want to do something that I do not know if it's possible to do in RT. Specifically, I like the idea that when someone replies / comment a ticket shows the ticket information in my mail agent (exemple Thunderbird) withall transactions. My desire is when I

[rt-users] Split tickets

Hi, I search in google and rt mailing list and I don't find any answer for my question. In my RT system, I have tickets that contain a lot of answer/comments and sometimes it's very hard (cost too much time) to display the ticket. Is there any possibility to split tickets in 2 pages when

[rt-users] Problem with RT::Action::Notify

Hi, I want to install this module: http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm I install correctly and follow the steps that I read in 'Install'. When I'm triying this script, I see this in terminal: [root@cerussita sbin]# [Mon Jan 9 15:23:58

[rt-users] Set maximum number of response/comment in a ticket

Hi, In our system we have RT tickets with many answers / comments and sometimes cost several time to open the ticket. Is there any way (in RT_SiteConfig for example) to put a maximum numberof comments / responses display a ticket on screen? For example,I want a maximum of 20

[rt-users] Error with scrip2 'On Owner change'

Hi, I have problem with global script 2 'On Owner Change notify Owner': 1.-I create a new ticket and put owner (for example 'Person1' , where his email is examp...@example.com) 2.-In another account, I open the same ticket and steal. 3.-I see this in terminal: [Thu Jan 5 11:40:44 2012]

[rt-users] Bug RT 4.04 ?

Hi! I create this simple script in new queue: Description: Notify Owner On Create Condition: On create Action: Notify Owner Template: Global: Transition Phase: TransitionCreate I create a ticket on this queue and assign one Owner (for example 'Person1'), and I see on the terminal:

[rt-users] Error with RT::Extension::LDAPImport

Hi, I downloaded and install this extension. I put this parameters in RT_SiteConfig.pm: Set($LDAPHost,'**'); Set($LDAPUser, 'dgarcia'); Set($LDAPPassword, ''); Set($LDAPGroupName,'Imported Users'); Set($LDAPBase, 'ou=people,ou=directory,o=CESCA,o=root');

[rt-users] Desperate, problem with script

Hi, Surfing the Internet I found this code: The code is as follows: # Description: open tickets which depends on resolved Condition: On Status Change Custom Condition: Action: User defined Custom action preparation code: return 1; Custom action cleanup

Re: [rt-users] setting up approvals on RT 4.0.1

Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules,

[rt-users] Problem to create a personal group dashboard

Hi 1.- I create a group 'Extern'. 2.- I a user 'Extern1'. 3.- I assign user to the group 4.- I check the correct rights (I think) 5.- I create a dashboard 'External' in the control panel of the grup. When I login with''I can not see the 'dashboard' that I created earlier with the

[rt-users] Custom Lifecycles tickets

Hi, I have one question about Lifecycle: I defined one new stat of ticket 'waiting' Lifecycle in RT_SiteConfig.pm. It is possible to assign a custom Lifecycle to specific queue on my system? How? My custom Lifecycle is: Set(%Lifecycles, custom = { initial = [ 'new'

[rt-users] create more approval queues

I have a question with creating more approbal queues, other than the default that comes ('___Approval') I create a new queue with type 'approval'. My problem is that when creating a ticket that creates a ticket approval in queue '__Aprobbal' when it is approved, the ticket automatically

Re: [rt-users] create more approval queues

So, it is possible to have a duplicate copy of queue '__Approval' but with another name? On 20/12/11 15:52, Daniel Garcia Mejia wrote: I have a question with creating more approbal queues, other than the default that comes ('___Approval') I create a new queue with type 'approval'. My

Re: [rt-users] create more approval queues

; return 1; Thanks for you time On 20/12/11 16:46, Daniel Garcia Mejia wrote: So, it is possible to have a duplicate copy of queue '__Approval' but with another name? On 20/12/11 15:52, Daniel Garcia Mejia wrote: I have a question with creating more approbal queues, other than the default

[rt-users] Execution of scripts

I have a little question: It is possibly to decide the order of execution of the scripts I have created in a queue? If it possible , how can decide the order ? Thanks -- ... __ / / Daniel García Mejía

[rt-users] Question about dashboard

The question is simple: I created a new dashboard but it is possible that only make visible to a user group that I created? How is it done? I don't see any privacy option for the dashboard that I created ... THANKS!:) --

[rt-users] Error with ticket status change

Hi, I have a problem when I want to change the ticket status from 'open' to 'resolve'. The idea is: 1.-I create a ticket in a queue and his approval. The ticket status at now is 'pending of approval'. 2.-I accepted approval, so the ticket status change from 'pending' to 'open'. 3.-At this

Re: [rt-users] Error with ticket status change

On 14/12/11 15:09, Ruslan Zakirov wrote: On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejiadgar...@cesca.cat wrote: Phase: Disabled Your scrip is disabled. I put 'TransactionCreate' on the phase but the ticket status (not the approval, the original) pass from 'pending' to 'open' but NO

Re: [rt-users] Error with ticket status change

On 14/12/11 15:31, Ruslan Zakirov wrote: On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejiadgar...@cesca.cat wrote: I suppose that 'Global template:Resolve' change the status of the ticket when the ticket change the status. You suppose wrong. Templates don't and shouldn't change objects. It's

Re: [rt-users] A little question about Approval

On 12/12/11 18:58, Daniel Garcia Mejia wrote: Then you can define the following workflow? 1.-Create a ticket in a queue. 2.-Automatically pass this ticket to queue '__Approvals' that it is necessary to approve some users. 3.-When the ticket is approved by the some users, that the ticket go

Re: [rt-users] A little question about Approval

? THANKS!!:) On 12/12/11 18:10, Daniel Garcia Mejia wrote: Hi, I have a question about creating approvals in RT. I don't understand how it worksApprovals. Is to define a template 'Queue: ___Approvals' in a queue where we want to implement the Approval? Conceptually, 'Approval' is a separate

[rt-users] Problems sending with SendMail

Hi I configure my RT with Stand Alone Server Mode. I used 'SendMail' to send mails from RT to notify create, response, resolve tickets ,... I have problems because my RT don't send emails to any domain, only send email from localhost. I configure my SendMail following the next steps:

[rt-users] A little question about Standalone Server Mode

Hi, i'm Dani from CESCA, a company from Barcelona that it wants to implement the RT on the system. I'm doing a pilot test with RT on a virtual machine. Exactly I first doing a 'Standalone Server Mode' configuration. So I put this parameters when I installed the RT: ./configure

[rt-users] A little question about Standalone Server Mode

Hi, i'm Dani from CESCA, a company from Barcelona that it wants to implement the RT on the system. I'm doing a pilot test with RT on a virtual machine. Exactly I first doing a 'Standalone Server Mode' configuration. So I put this parameters when I installed the RT: ./configure