Tom Lanyon wrote:
Hi all,
I need to sort tickets by due date ascending to display oldest due
dates first. Tickets with no due date should come after as there's no
impending timeline.
However, because a due date of 'not set' is numerically 0, it sorts
before any tickets that have a
B K wrote:
How does RT manage user logon. We run an Active Directory environment
and looking at implementing RT.
We do not want to replicate our users in linux for them to be able to
login to RT to log jobs and check progress.
How does RT manage users from AD and does anyone have a
Jean-Sebastien Morisset wrote:
Hi everyone,
When running queries for tickets, all the fields appear to be available
for display, except the replies, comments, etc. Is there a way to
include a ticket's 'history' in the ticket search results?
Thanks,
js.
What do you mean? What do you
Greg Evans wrote:
Is there a way for me to run a report that would list all users and
then group them by # of tickets created and show the subject of each
ticket? I am thinking a 3 column table Col1, Cell 1: user1 Col 2, cell
1: all tickets for user1, col 3, cell 1: total# of tix and then
I am trying to be able to create charts grouped by priority. So far I
have not found how to do this. Can anyone give me any clues as to how
to do that?
What I am doing is building a query in ticket search. Then, at the
lower right hand corner of the screen there are drop downs to create
to the desired group by. In this case, I used:
PrimaryGroupBy=Priority
That is how I got the graph I desired.
Good Luck
--Jason
Jason Fenner wrote:
I am trying to be able to create charts grouped by priority. So far I
have not found how to do this. Can anyone give me any clues as to
how to do
Stephen Turner wrote:
At Thursday 4/26/2007 03:31 PM, Jason Fenner wrote:
I am trying to iterate over the names of groups with this code piece:
use RT::Groups;
my $groups = new RT::Groups($user);
$groups-LimitToUserDefinedGroups();
print $groups-Count . \n
jimmy yu wrote:
sorry to bother you guys with this. i'm trying to install rt on a
brand new
install of ubuntu 6.06. i can't seem to get past the perl module
installations, which scares me. i wonder if i'm getting in over my
head
Sometimes when you can't get a module to compile
Richard P. Welty wrote:
i have a simple branding need that doesn't really require
the full power of multiple instances (in fact, since my
situation literally is alternate branding of a product,
i don't really want multiple instances, as that would only
confuse the support staff.)
basically,
I noticed that irc.perl.org is not resolving.
Is there another server where one can find #rt?
--axelilly
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Community help: http://wiki.bestpractical.com
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But where does Rows get defined at?
Patrick Turner wrote:
I looked at that option too, but that's not the one.
That increases the number of tickets shown on the Home page.
What I meant was when you click on the x highest priority tickets I
own used to be* customizable and would show
Ruslan Zakirov wrote:
No, as far as I know. I thought several times about starting
RT::Toolkit distribution with collection of popular scrip actions,
conditions and may be templates, but that doesn't exist yet :)
I agree, that is a very good idea.
Currently, most people have simply been using
Matthew Simpson wrote:
Hi All,
I have a big problem that I just can't work out. I'm running CentOS
4.4 (clean install). I first tried installing the latest rt3 tarball,
but some of the perl mods kept failing via CPAN. So I looked for a RPM
which I found instructions for on the bestpractical
Mathew Snyder wrote:
Does anyone know about or have any intentions of updating the RTx::Statistics
package? I'm finding the built-in reports are not sufficient and I don't know
enough perl to make my way around the RT codebase.
Mathew
_
I am also interested in this. Email me off
Mat W wrote:
I created an unprivileged user that is an AdminCC on a queue. When
logged in to SelfService, they seem to have all the permissions I
granted the AdminCC on that queue (create, show for the given queue)
but here's the question...
in the My Open Tickets, should they see the open
Joe Casadonte wrote:
Hi,
Using RT 3.6.3
I've given unprivileged users the ModifyTicket right via the
Global - Group Rights screen. Is this just not possible? Thanks!
Is what not possible? Clarify.
Jason, 'axelilly'
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
Mat W wrote:
Hrm, but could one go in and alter that query? I was looking at the
/SelfService/Elements/MyRequests... seems possble. Just not sure
exactly how to go about it.
Of course. You have the source :-)
It shouldn't be hard to edit the SelfService portal to function however
you want
Joe Casadonte wrote:
Just wondering how relevant the first edition of RT Essentials is to
the current release of RT? Thanks!
IMHO, the book is still fully relevant to the current release of RT.
The topics that the book covers are 'core' concepts of RT. These rarely
if ever change.
Your smrsh link is not set right.
In /etc/smrsh you should have a symlink to rt-mailgate, wherever you
have it located on your system. For example, mine is at
/opt/rt3/bin/rt-mailgate
To locate this file run: find / -name rt-mailgate
If the location was: /opt/rt3/bin/rt-mailgate, create
John Arends wrote:
snip
Do you have any suggestions on how to get around this? It looks like
rt-mailgate needs to talk to RT, but how can I do that if I have our
custom external authentication system wrapped around RT?
Maybe you need the REST and NOAUTH Locations in your httpd.conf file.
I agree. The book is excellent, you should buy it. Also, by buying the
book your are helping to support the project in a small way.
Also, you may want to take a look at:
http://wiki.bestpractical.com/index.cgi?Documentation
Jason
aka: axelilly
john habermann wrote:
Hi Bijayant
On 9/26/06,
I have not heard of such a thing before, but I'd be very interested in
being kept up to date on the development of such a thing. I made be
able to find some use for it as well.
Dan Wright wrote:
Has anybody ever written an IRC Bot interface to RT? I have need for such a
beast, and would
This has already been mentioned on the list. Simply run: make
testdeps to find all missing packages. Install all those packages
manually through CPAN. Then come back and again run make testdeps to
insure you now have all packages. If you do, continue on in the
installation directions.
Yes, group saved searches are in 3.4.5 and making saved searches
available for the front At a Glance page is available in version 3.6.0
Hayes, Paul wrote:
I have set up two 'saved searches' as admin user.
I want to make these available to all users within a certain group
Is there a
I could be wrong, you'll have to test this...but I think the right is:
ShowConfigTab
Stewart Tranter wrote:
Hello,
We are storing lots of contact detail in RT to use to contact
requestors. When a ticket is displayed and I, as SuperUser, click
More about this user, I can view all their
I would double check that GD::Graph is installed and operational.
Serge Bianda wrote:
My RT 3.4.5 was installed correctly and I also have GD and all the perl
modules installed (GD::Graph, Apache::GD::options, ...), but I don't
seem to see the graph when I go to Resolve Time Graph under
Make sure that whatever user you are logged in as has permission to
Reply,Resolve, Comment.
Serge Bianda wrote:
From this screen, you will notice that I'm missing something on the
upper top right hand side menu, right above Dates...:
(Reply|Resolve|Comment)
How do I make them
Yes,
You did not run the database update scripts. Run them and this problem
will go away. Please see the README file.
Ted Serreyn wrote:
Anyone seen this before? I am trying the new RT build on gentoo.
Ideas? I am trying to get this working and see if it resolves the
attachment
The new UI is quite nice. A very good improvement. The introduction of
the concept of Portlets is really cool. Popular with our users. We
had no real problem with the upgrade from 3.4.5
One thing that it does seem to be missing though, is any kind of Ajax
support in the order of
What is this URI used for in RT? How does RT use it?
Philip Kime wrote:
I was more wondering how hard it would be to just default them to an
rt scheme since it would seem to make more sense for people who have
nothing to do with the fsck.com domain. Even RT has nothing to do with
the fsck.com
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