Hi.
We have a number of queues for different departments. I have created groups for
the staff and set these groups as Admin CC on their respective queues. The
problem I have is that the NN newest unowned tickets isn't working correctly.
It seems to count tickets in queues that the user does
-Original Message-
From: k...@rice.edu [mailto:k...@rice.edu]
Sent: den 7 maj 2013 14:53
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problems with Newest unowned and queue
permissions
On Tue, May 07, 2013 at 07:44:15AM +, Johan Sjöberg
:57
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Add custom status tickets to My Tickets?
Not sure if you got a reply yet, but I think depending on what version you are
using, you may have an edit in the top right corner of the main search on the
home page. If you
Hi.
I have added a new status to the active statuses setting in RT_Siteconfig. Is
it possible to make tickets with this status show up in the list xx highest
priority tickets I own at RT at a glance? At the moment it seems like only
new and open tickets are listed there.
Regards,
Johan
/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:472)
Regards,
Johan Sjöberg
Delta Management AB
Tulegatan 30
113 53 Stockholm
Sweden
Phone: +46 8 501 125 09
Cell: +46 70 751 99 17
www.deltamanagement.sehttp://www.deltamanagement.se/
[Description: http
Hi.
Thanks for that. I had missed that 3.8.13 had been released since I flagged the
release notification for 3.8.12 in my e-mail client.
/Johan
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: den 14 juni 2012 12:11
To: Johan Sjöberg
Cc: rt-users
You can also use the Content parameter in the ticket search. It is slow but
it works.
Or has that been removed in RT4?
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: den 7
Hi.
I have created a modification of this script that groups and summarizes the
time by a custom field (named Customer). I have attached the modified script.
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com]
Hi.
Thanks for your work and the detailed instructions. I tried migrating earlier,
but I had trouble with non-ASCII characters (all rows with non-ASCII characters
were skipped), so I put this on ice for the time being. Will this work now,
after your change #2 mentioned below?
/Johan
Hi.
The address you are sending from is deferred in the recipient's mail server,
because the domain does not exist. Do you have a MX record for the sender
domain?
/Johan
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Yaj Tap
Verify the database settings in /opt/rt4/etc/RT_SiteConfig.pm are correct. You
can probably just copy your old RT_SiteConfig.pm from your rt3 installation.
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
]
Sent: den 3 maj 2011 17:53
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Manual for Full-text search
On Mon, 2011-05-02 at 13:52 +, Johan Sjöberg wrote:
I am currently evaluating RT4 on our RT test-server. I noticed that
improved fulltext-search is one
...@lists.bestpractical.com] On Behalf Of Johan Sjöberg
Sent: Wednesday, May 04, 2011 12:38 AM
To: Alex Vandiver
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Manual for Full-text search
Hi.
Thank you for your reply. We will probably start looking at migrating from
MySQL
:48
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Manual for Full-text search
On Wed, May 04, 2011 at 08:01:58AM +, Johan Sjöberg wrote:
I wanted to ask the same question, so I know if I should do the
migration before or after upgrading to RT 4.
There are a lot of different
me to read the documentation for the
FullTextSearch setting.
We are using MySQL 5.0
Best Regards,
Johan Sjöberg
I noticed an issue with the Richtext editor and Fx4 when using the
SphinxIntegrated addon from the wiki. This addon includes a javascript
document.domain setting that goes in the InHeader file of RT. When this line is
present, the Rich text editor does not load in Fx4. Without it, it works
Do you have a /usr/local/rt3?
/Johan
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Walid Haider
Sent: den 29 mars 2011 15:20
To: Kenneth Crocker; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Time Worked Report
Kenn,
Hi.
Is it possible to add the Time Worked field to the Create page? Sometimes we
get a call from a customer, and after that we create a ticket about this. Then
we can't add time worked to the ticket without making a comment immediately
after creating is.
Best regards,
Johan Sjöberg
Hi.
I have created some reminders in our RT system, but we get no notification at
the time of the reminder. This means that we have to keep watching the
Reminders field at RT at a glance. Is it possible to configure RT to send out
a notification e-mail to the admin-cc when a reminder occurs?
Transport Agent. Is it a lot of code, or could you add it to
the wiki as well?
/Johan
From: Guadagnino Cristiano [mailto:guadagnino.cristi...@creval.it]
Sent: den 11 januari 2011 12:22
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: R: Sphinx full-text search engine in RT
Hi Johan,
I am
Hi.
Thanks for your great work. I am currently trying to follow your documentation
to integrate sphinx in our RT setup, and I have run into some problems.
In sphinx.php, you include MySql.class.php and Timer.class.php. What are these?
Have you written them yourself, or are they available for
You can also use variables in the URL to the Create.html page. For example
rt/Create.html?Queue=3requestors=some...@somecompany.comSubject=Somesubjectmailto:rt/Create.html?Queue=3requestors=some...@somecompany.comSubject=Somesubject
We use this to create links on our wiki to create new tickets
I solved it myself. I forced a reinstall of Scalar::Util from cpan, and after
that it seems to work. At least I can now start Apache...
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Johan
Maybe you can use this report?
http://wiki.bestpractical.com/view/TimeWorked
/Johan
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Constable
Sent: den 11 oktober 2010 12:56
To: rt-users@lists.bestpractical.com
Subject:
Do you want to change so that all resolve messages are sent to the requestor?
In that case you can use http://wiki.bestpractical.com/view/ResolveSendsReply
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Hi.
Normally, the resolve is done as a comment, and the requestor only gets a
notification that the ticket is resolved. If you want to do it in one step, you
can click Reply, change status to resolved and add the information that you
want to send to the requestor. Alternatively, you can click
I think that this is what you want.
http://wiki.bestpractical.com/view/TimeWorkedReport
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ian Rowland
Sent: den 2 september 2010 22:45
To:
Hi.
Is it possible to set and view custom field values in the CLI in RT 3.8.8? I
tried the things mentioned on http://wiki.bestpractical.com/view/UseRtTool, but
it does not seem to work on 3.8. The custom field is not set during ticket
creation, and I cannot see the custom fields in rt show
-Original Message-
From: Wolfram Huettermann [mailto:wolfram.huetterm...@desy.de]
Sent: den 24 juni 2010 15:48
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Getting customfield value for a ticket
Johan Sjöberg wrote:
Hi.
We have a custom field named
, 2010 at 03:38:50PM +0200, Johan Sjöberg wrote:
We have a custom field named Customer that we set for our tickets. I am
trying to modify
this report to summarize time worked per customer during the given time
period:
[1]http://wiki.bestpractical.com/view/TimeWorkedReport
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Johan Sjöberg
Sent: den 24 juni 2010 16:35
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Getting customfield value for a ticket
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