On Tue, 22 May 2007, RTuser wrote:
Can you indicate me please any Rt statistic tool?
Go to wiki.bestpractical.com/rt/ and search for statistics.
I use this one:
http://wiki.bestpractical.com/index.cgi?RT3BatchStats
___
On Wed, 16 May 2007, Nicolas Chuche wrote:
I've just upload RTx::Calendar 0.04 on CPAN :
http://search.cpan.org/~nchuche/RTx-Calendar-0.04/
Changes for 0.04
* should work with rt 3.6.0 and seems to work with 3.7.2
* display Starts date by default
* you can use Format to display dates you want
to where this was already discussed.
I think this was the last email in the thread.
Date: Sat, 5 May 2007 14:18:49 -0400 (EDT)
From: Jon Daley
To: RT Users
Subject: Re: [rt-users] MergeUsers (was RT 4)
On Thu, 3 May 2007, Jon Daley wrote:
http://search.cpan.org/~jesse/RT-Extension-MergeUsers
On Thu, 3 May 2007, Jon Daley wrote:
http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
Ah, thanks, I somehow missed that - I am not sure if it was
announced when people were discussing this a while back. I'll try it
out. Thanks!
I tried it out, and it does get part of the way
On Fri, 4 May 2007, Ham MI-ID, Torsten Brumm wrote:
Have a look to the new rtx-calender on cpan, its nice. You cab remove
the reminder window from your front screen and add the calender there.
It giving you all the reminders and tickets with on on due date for on
on week. Its a nice solution.
On Thu, 3 May 2007, Jesse Vincent wrote:
On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
I'd like to be able to merge users, so someone can respond with
any of the email addresses that he has, and they are all treated as the
same email
On Tue, 1 May 2007, Shannon Adams wrote:
What I want to do is filter and discard any incoming ticket/email with
auto-replied (zimbra; vacation) in the message header. Any tips?
I use this in the procmailrc, where rt@ goes to me, rather than into an RT
queue, though I have been thinking of
He meant the process, not the whole server. So, something like
/etc/init.d/apache2 restart
depending on what sort of server you have.
On Mon, 23 Apr 2007, Brandi L wrote:
Is there a way to get the changes to show without rebooting the server? I'm
working remotely at the moment.
On
On Fri, 20 Apr 2007, Pedro Santa wrote:
I've just been testing around an RT migration from Debian to Debian,
and with the same RT version.
Is should be pretty straightforward. I've used the backup comand on
source machine:
mysqldump --opt --add-drop-table -u rtuser -prtpass -h localhost
rtdb
On Fri, 20 Apr 2007, Pedro Santa wrote:
I added that config (as in
http://wiki.bestpractical.com/index.cgi?Debug) and the log is still
empty. :(
That sounds strange. I have my log set to the following, and I
get various messages that aren't particularly errors, (ie. notices, I
suppose) so
On Wed, 18 Apr 2007, David Hobley wrote:
I asked a similar question a while ago, but got no response - possibly because
I was a little unclear on the failure condition. If anyone could help, I
would appreciate it.
We receive a number of emails into RT which are predominantly HTML. We need to
Very nice. Thanks.
On Wed, 4 Apr 2007, Josh England wrote:
I've included the script that we use. It does a couple other things
too. You have to change your procmail aliases to send mail through this
script, which then passes stuff through the regular rt-mailgate.
Is the date format correct in $startDate, ie. does $startDate
equal '2007-03-23' exactly? That's the only possible difference, right?
If you turn on full SQL logs, what query do you see being run?
On Fri, 30 Mar 2007, Mathew Snyder wrote:
This is what's in Query Builder:
Queue =
I am not quite sure what you mean by the first one.
The what happened today is quite nice in the newer releases -
you can take any search and save it on your home page - so as long as you
can write a search (and pick which columns you want to display) you can
get exactly what you
On Wed, 31 Jan 2007, Ruslan Zakirov wrote:
Yes, it's UTC. Use syslog :) I don't think there is any reason to switch.
I am not quite sure what this means. This is probably a dumb
question, but try not to make too much fun of me...
I have also noticed the time difference, but hadn't spent
/31/07, Jon Daley [EMAIL PROTECTED] wrote:
On Wed, 31 Jan 2007, Ruslan Zakirov wrote:
Yes, it's UTC. Use syslog :) I don't think there is any reason to switch.
I am not quite sure what this means. This is probably a dumb
question, but try not to make too much fun of me...
I have
This is what I had to do to get my mailgate working when it broke once.
# rt-mailgate requires an http connection for some reason
# probably some conflict between cpan and debian??
# reinstalling (at least one of) the following fixed it
# [UPGRADE] libdb4.3 4.3.27-2 -
On Fri, 19 Jan 2007, Toby Darling wrote:
I've been using plain old scp between dev and prod, mainly because there's
usually other stuff in dev that isn't ready for prod just yet.
We're now looking at going to 3.6.x and I'm thinking about changing this and
using CVS - commit on dev, update on
nice when someone could give me a hint.
Regards
J. Wendler
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jon Daley
Gesendet: Mittwoch, 10. Januar 2007 16:57
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Prohibit outgoing E-Mail
On Wed, 10 Jan 2007, Mat W wrote:
I found several mentions, suggestions, etc regarding using RT over HTTPS and
how to configure RT-Mailgate but I could not inbound emails into the queue.
I've receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
On Wed, 20 Dec 2006, Kevin Murphy wrote:
I have 3.6.1, what's new?
What bug fix? What features?
Did you check the changelog? It comes with the tarball...
That's not a practical suggestion. Jesse's release notes are vastly more
helpful for users. I've always thought that the RT download
On Thu, 30 Nov 2006, Brian Gallew wrote:
I didn't really follow this conversation, so perhaps I missed
something. It isn't a problem with 3.6.1, as that is what I run, and
attachments work fine. (I hadn't ever tried an RTF before, but I just
did, and it worked perfectly fine).
Are
I didn't really follow this conversation, so perhaps I missed
something. It isn't a problem with 3.6.1, as that is what I run, and
attachments work fine. (I hadn't ever tried an RTF before, but I just
did, and it worked perfectly fine).
Are you emailing the attachment, or uploading it via
It is simpler to edit the old one. http://myrt.com is a banned
URL, so that made the editing a bit of a pain, but changing it to
htp://myrt.com/ worked.
On Tue, 28 Nov 2006, Torsten Brumm wrote:
http://rt.bestpractical.com/view/MultipleInstances
The new version...god damn spammers at the
You don't want anything else running on port 443? That should be
simple then. You don't need any rewriting or forwarding at all. Take out
RT, and get apache to respond to some hello world text file on port 443.
Once you get that working, then put RT back in.
On Fri, 10 Nov 2006, Sujith
My wife knows more about the scrips than I do, but I assume she found this
on the wiki or something. Her id is 32, so this particular queue gets
assigned to her:
Condition: OnCreate
Action: User Defined
Template: Blank
Stage: TransactionCreate
Custom action preparation code:
return 1
On Mon, 30 Oct 2006, bijayant kumar wrote:
I am trying to install rt-3.6.1. I have a database dev-db/mysql-4.1.21.
But when i am trying to run make initialize database i am getting this
error
srv rt-3.6.1 # make initialize-database /usr/bin/perl
//opt/rt3/sbin/rt-setup-database --action
On Mon, 30 Oct 2006, Philip Kime wrote:
We have an internal-only RT setup - not customer facing and would like
to be able to block emailed tickets from outside of a specific domain -
I can't see any obvious way to get this from the RT_Config.pm file -
someone must have already done this? Or do
On Mon, 23 Oct 2006, Jan Korbel wrote:
I'm testing latest stable version of RT (3.6.1) about a week and i have a
problems with HTTPS only site. When i want to update ticket, data is sent but
browser wanna go to URL:
https://mysite.tld:80/Ticket/Display.html?id=1
Set($WebPort , 443);
It is impossible to add an index without hurting the insert
queries; the question if it hurts it significantly enough for you to
notice. I would just try creating one and see what happens, you can
always delete it later if it makes the inserts/updates too slow.
On Sun, 22 Oct 2006, Asif
-- Forwarded message --
Date: Mon, 23 Oct 2006 20:52:28 +0200
From: Jan Korbel
To: Jon Daley
Subject: Re: [rt-users] RT 3.6.1 https issue
I was running RT on port 80 and https proxy on port 443. Also i had one
redirect rule for clients with IP address other than server one
On Fri, 20 Oct 2006, Lee Whalen wrote:
Hey all, so I added SSL support to my RT installation (RT 3.6.1, Apache
2.0, MySQL 5, basically everything from Debian Etch), and it works great.
Almost. I find that, intermittantly, when I update a ticket the URL changes
from https:// to http:// I
On Wed, 18 Oct 2006, Christian Fernandez wrote:
Hi some users have attached us forms in doc or open-document format with
no success.. it shows up in the ticket but it just mentions it no link
to download the file. I notes that txt files works but RT thinks they
are binaries.
I had this
On Wed, 18 Oct 2006, Jacob Helwig wrote:
Request Tracker 3.6.1 is in Debian Unstable.
Ah, thanks. I think I checked when I installed it manually, I
guess I wasn't patient enough.
___
On Sun, 1 Oct 2006, Carlos Ramon Lopez Midence wrote:
I have been trying to install Request Tracker for the past three days with no
luck, I have a Fedora Core 5 Box, so I decided to go with the version 3.4.5
that is included within the software from FC5, everything seems to work fine
during
On Thu, 17 Aug 2006, Eder Miranda - UNODATA wrote:
Then I am upgrading my old 3.4.1 database.
I type /opt/rt3/sbin/rt-setup-database --action schema \
--datadir etc/upgrade/version
/opt/rt3/sbin/rt-setup-database --action acl \
--datadir etc/upgrade/version
On Fri, 11 Aug 2006, Jon Daley wrote:
I recently started having trouble with rt-mailgate where I get the
error at the bottom of this email.
...
Any ideas? I know there are others of you running Debian - anyone
up-to-date on the testing branch?
procmail: Executing /usr/bin/rt-mailgate
On Fri, 11 Aug 2006, Maciak, TJ wrote:
The article at:
http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields
Has been spammed since yesterday when I checked it around 4:45pm.
Is there an easy way to delete the latest revision or does the article
Need to be edited with a
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