in advance.
Kindest Regards.
--
Un saludo.
Juanjo
--
Un saludo.
Juanjo Corral
.
Juanjo
Regards.
--
Un saludo.
Juanjo Corral
Y copy the RT_Congig.pm from version 4.0.10, to the RT_SiteConfig.pm. And I
put again all the configuration from my old 4.0.5 RT_SiteConfig.
Now all works fine.
Thanks.
2013/3/26 Juanjo juanji...@gmail.com
Thanks i will check it and share the results.
Thanks
El 26/03/2013 16:58, Kevin
:
http://imgur.com/epQQMHL
Any help?
Thanks.
Kindest Regards.
--
Un saludo.
Juanjo Corral
Thanks i will check it and share the results.
Thanks
El 26/03/2013 16:58, Kevin Falcone falc...@bestpractical.com escribió:
On Tue, Mar 26, 2013 at 12:57:49PM +0100, Juanjo wrote:
I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos
6.4 and RT 4.0.10,
I installed
a screenshot here:
http://www.picamatic.com/show/2013/02/20/06/06/9052851_829x348.PNG
Any advice?
Are there solved on newer releases?
Kindest Regards.
--
Un saludo.
Juanjo Corral
--
RT training in Amsterdam, March 20-21:
http://bestpractical.com/services/training.html
Help improve RT
, March 20-21:
http://bestpractical.com/services/training.html
Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
--
Un saludo.
Juanjo Corral
--
RT training in Amsterdam, March 20-21:
http://bestpractical.com/services/training.html
Help improve RT by taking
falc...@bestpractical.com
On Wed, Nov 28, 2012 at 11:53:12PM +0100, Juanjo wrote:
IF i make the make test:
t/05server-header.t ..
not ok 1
not ok 2
ok 3
# Failed test at t/05server-header.t line 14.
Use of uninitialized value $this in pattern match (m//) at
t
.
From the shell prompt run;
cpanm Plack::Handler::Starlet
It should then run through all dependencies and install what's needed.
Hopefully that will solve your issue.
Rory
On 30 November 2012 11:36, Juanjo juanji...@gmail.com wrote:
Selinux is disabled and iptables are disabled too
...@bestpractical.com
On Tue, Nov 27, 2012 at 11:47:44AM +0100, Juanjo wrote:
I have some troubles with Plack::Handler::Starlet, in a frest install
of Centos 6.3 X64 on a
esx5.1 host
Update system and installed prerequisites (gcc, make, CPAM, YAML...)
You probably want to grab the Starlet
Hi to all.
I have some troubles with Plack::Handler::Starlet, in a frest install of
Centos 6.3 X64 on a esx5.1 host
Update system and installed prerequisites (gcc, make, CPAM, YAML...)
Update to CPAN v19800
# cpan
cpan install CPAN
cpan reload CPAN
cpan reload index
cpan install Bundle::CPAN
to make the mysql - pg conversion part
work without needing the massage afterwards. That just seems fraught
with peril.
--
Un saludo.
Juanjo Corral
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com
:58, Juanjo juanji...@gmail.com wrote:
Hi,
I have to change some test inside the tickets directly on database.
I don´t find where are the comments, or the emails body that we send to
rt or create trought web.
Could you tell me what table and what comun have this data
character.
Run this sctipt on the rtdb database using pgAdmin 3.
update attachments set content = replace(content, 'ú', 'ú')
Regards.
2012/10/19 Tim Cutts t...@sanger.ac.uk
On 19 Oct 2012, at 08:00, Juanjo juanji...@gmail.com wrote:
Thanks.
But i don´t see the email content, only see
Hi,
I have to change some test inside the tickets directly on database.
I don´t find where are the comments, or the emails body that we send to rt
or create trought web.
Could you tell me what table and what comun have this data??
Thanks.
--
Un saludo.
Juanjo Corral
Final RT
Any help?
El 01/10/2012 17:02, Juanjo juanji...@gmail.com escribió:
Hi to all.
When we create or assign a ticket the email that the user receive have a
link to the ticket.
But one response with email about the ticket make the user connecto to see
it on the rt system.
Coud i attach a link
.
Juanjo Corral
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
-- Forwarded message --
From: Juanjo juanji...@gmail.com
Date: 2012/6/27
Subject: Re: [rt-users] Try to migrating from MySQL to Postgres
To: Anders Hansen-Øvre anders.hansen-o...@contra.no
Ok, tahnks. I think is working. Almost the script is running well.
I have some errors like
,Group,,1,,RT::System at ./RTmysqltoPg line 130.
in the ACL table there aren´t duplicates key for ID.
The new database is empty, only generated by # make initialize-database
Any help?
I attach the script.
Thanks.
Kindest Regards.
--
Un saludo.
Juanjo Corral
RTmysqltoPg
Description: Binary
I do that ?
Full text search is activated in config. To make it fast you have to
do some
additional steps.
--
Best regards, Ruslan.
--
Un saludo.
Juanjo Corral
me to get this option in the search options?
Thanks.
Kidest Regards.
--
Un saludo.
Juanjo Corral
OK, thanks.
Now works as the old RT.
But i think that i have to migrate RT 4.0.5 in mysql to postgre.
Anybody do it?
2012/5/31 Tim Cutts t...@sanger.ac.uk
On 31 May 2012, at 10:06, Juanjo wrote:
Thanks for your reply.
Yes, i read the full_text_indexing.pod
But, are the only
- rejected',
{
'label' = 'Reject',
'update' = 'Respond'
To do the the change that i need, is this place the correct way to do it?
If not. How i can do it?
Thanks.
Kidest Regards.
--
Un saludo.
Juanjo Corral
-- Forwarded message --
From: Juanjo juanji...@gmail.com
Date: 2012/5/11
Subject: Re: [rt-users] 4.0.5, when reject do not reply to requestors
To: Ruslan Zakirov r...@bestpractical.com
Ok, thanks.
I chaged this in RT_SiteConfig.pm: (from Respond to Comment), restart the
httpd
Ok,. Thanks.
2012/5/9 Kevin Falcone falc...@bestpractical.com
On Wed, May 09, 2012 at 01:50:00PM +0200, Juanjo wrote:
Yes, this parameter is OK (at 15MB, per default). But the fastcgi
parameter by default is only
100k.
Yep, this is why I added
https://github.com/bestpractical/rt
2012/5/9 Juanjo juanji...@gmail.com
I think i know what are the problem.
Mysql are using all the ram memory, when this happend doesn´t accept
attachment (per email or per uploading to ticket).
Other thing, On Chrome when i upload a attachment i get a 500 internal
server error. With IE
The internal errors occur if i use other language than english. I thin that
i open new cuestion about it.
2012/5/9 Juanjo juanji...@gmail.com
2012/5/9 Juanjo juanji...@gmail.com
I think i know what are the problem.
Mysql are using all the ram memory, when this happend doesn´t accept
error. If the file is 24k works
fine for uopload, if is miore than 100k i cant upload it.
2012/5/9 Ruslan Zakirov r...@bestpractical.com
On Wed, May 9, 2012 at 10:52 AM, Juanjo juanji...@gmail.com wrote:
Sorry :(
From 3.6.5 to 4.0.5 on mysql.
Have you followed UPGRADING.mysql instructions
/IfModule
It permit upload files at least 20MB.
Sorry for the all the emails sent without making standart tests.
Kindest Regards.
2012/5/9 Juanjo juanji...@gmail.com
Yes.
But i have some extra info.
In the time i can´t open ticket with attachment, the mysql is at 90% (or
more) of ram memory. I
Hi, again.
I see this documentation:
http://requesttracker.wikia.com/wiki/SetTicketPropertiesViaMail
Are valid for RT 4.0.5? or are implemented in other way?
Thanks
Regards.
Yes, this parameter is OK (at 15MB, per default). But the fastcgi parameter
by default is only 100k.
2012/5/9 Ruslan Zakirov r...@bestpractical.com
mysql also has max_packet_size (spelling may be wrong).
--
Un saludo.
Juanjo Corral
Hi people.
I finished migrate my old RT to new 4.0.5.
I see that i can´t open a ticket if this ticket have an attachment. But, i
can attach a file to an existente ticket.
Could you help me?
Thanks.
Kindest regards.
--
Un saludo.
Juanjo Corral
.
Regards.
--
Un saludo.
Juanjo Corral
, becasuse with the same
data in the OLD system i can send emails or open tickets without problems.
Thanks.
Kindest regards.
El 30 de marzo de 2012 03:02, Thomas Sibley t...@bestpractical.comescribió:
On 03/29/2012 08:58 PM, Juanjo wrote:
In my RT migration (3.6.5 to 4.0.5) i lost some users rights
May be can resolve it, if i can to put all the users Outgoing Mail option
to Default YES, now are Default (no). (on the Settings / Options / Mail
zone of users settings).
But i don´t know where i have to change it.
El 30 de marzo de 2012 11:03, Juanjo juanji...@gmail.com escribió:
Hi.
I
Hello Again.
In my RT migration (3.6.5 to 4.0.5) i lost some users rights.
The users can´t create new tickets or reply to its.
I need to grant all useres permission to open tickets, reply to its and
Peremit Outgoing mail.
How can i do it?
Regards and thanks.
--
Un saludo.
Juanjo Corral
the last migration to the centos to reward
at 4.0.5
:( a lot of job and hours of restrore innodb tables, or changing all tables
form myisam to innodb.
Any help with this problem.
El 21 de marzo de 2012 08:58, Juanjo juanji...@gmail.com escribió:
My Database name is RT3.
Execute the order
forget some packet to install...
Any help?
--
Un saludo.
Juanjo Corral
Install PERL-DOC packages and works. Sorry.
El 24 de marzo de 2012 00:16, Juanjo juanji...@gmail.com escribió:
Hi Again.
I have two installations, one with Ubuntu Server 11.10 and another with
Debian Wheezy. With RT4 installed trought apt-get
Both installations give me the same error
, but still data is UTF8. This is wrong and upgrade to RT 3.8 or
newer corrects schema if properly performed.
I don't understand what exactly is your problem.
On Fri, Mar 16, 2012 at 17:41, Juanjo juanji...@gmail.com wrote:
Any help?
El 15 de marzo de 2012 09:39, Juanjo juanji...@gmail.com escribió
20, 2012 at 12:06:46PM +0100, Juanjo wrote:
I installa the new scenario, dump the old database and import in the
new database.
I try to upgrade the old to rt 4.0.5 installation.
I do a Make initalize-database
import the rt3 database on rt4 database and do:
./rt-setup
Unimplemented in RT::Handle.
(./etc/upgrade/3.7.19/content line 27)
Compilation failed in require at /opt/rt4/sbin/../lib/RT/Handle.pm line 760.
Any help??
Thanks
Best regards.
--
Un saludo.
Juanjo Corral
Anybody could help me?
Thanks.
El 20 de marzo de 2012 12:06, Juanjo juanji...@gmail.com escribió:
Hi again.
I installa the new scenario, dump the old database and import in the new
database.
I try to upgrade the old to rt 4.0.5 installation.
I do a Make initalize-database
import
Any help?
El 15 de marzo de 2012 09:39, Juanjo juanji...@gmail.com escribió:
Hello Again.
I´m trying to upgrade the old database to my new server database.
And i have problems with the 1b point.
1b) Configure the new MySQL to use Latin1 as the default character
set everywhere
Hello Again.
I´m trying to upgrade the old database to my new server database.
And i have problems with the 1b point.
1b) Configure the new MySQL to use Latin1 as the default character
set everywhere, not UTF-8. This is necessary so the import in
the next step assumes the data
Hello.
First saludate to all, and sorry for my bad english.
I have one question.
I have two virtual host, one for RT and one for phpmyadmin.
I have a conf file for each in /etc/httpd/conf.d/ directory
# phpmyadmin.conf
# Web application to manage MySQL
#
Directory /usr/share/phpmyadmin
#
Hi to all.
Im trying to install http://www.linuxquestions.org/questions/# a CentOS
6.2 machine with the Request Tracker Software (RT).
Its a web-perl app to manage support tickets.
I see that is recomended use mod_fcgid and install the server with centos
6.2, mysql
Hello.
Sorry for all the messages. I´m very frustraring with this installation.
I install all the system, and install and initialize the database.
Configure /opt/rt4/etc/RT_SiteConfig.pm, reload Apache.
And get and 500 Interal Server Error.
This is my /var/log/httpd/error_log output.
[Wed Mar
Solved.
The error are mod_fcgid. I installed it manually but doesn´t works. Y use
the EPEL respository and install it with YUM. Now works, i have another
problems, but works.
Kindest regards.
El 14 de marzo de 2012 09:56, Juanjo juanji...@gmail.com escribió:
Hi to all.
Im trying to install
Solved.
The error are mod_fcgid. I installed it manually but doesn´t works. Y use
the EPEL respository and install it with YUM. Now works, i have another
problems, but works.
Kindest regards
El 14 de marzo de 2012 09:55, Juanjo juanji...@gmail.com escribió:
Hello.
First saludate to all
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