[rt-users] Reply form hanging

in some of these cases. This causes duplicated comments in the ticket history. I assume that the two problems are somehow related. Has anyone else experienced anything like this? We cannot seem to reproduce the problem elsewhere. Thank you, Matt -- Matt Adams Development Network Services

Re: [rt-users] Adding comment via REST interface

the example by adding in additional error catching as shown in the RT::Client::REST documentation. Cheers, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http

[rt-users] Links to linked tickets

? There may be other templates but these are the ones at fault, so far as I can tell. Thank in advance, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http

[rt-users] Customizing template content for privileged users

) { include_special_content; } Rather than setting up a new template entirely. Is this possible or am I barking up the wrong tree? Thanks in advance, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com

Re: [rt-users] Custom field textarea too small

Thanks to all who've replied thus far ... I ended up editing the templates and changing the cols and rols. -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http

[rt-users] Custom field textarea too small

Folks: I've created a custom field for a static description we'll use on some of our project-related tickets. Unfortunately the textarea is so small as to be almost useless. Is there anything that can be easily done make this field more accessible? Thanks, Matt -- Matt Adams Development

[rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP

-- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP

(as I have no such attribute in LDAP). Unfortunately both of those settings are configured properly. This error just started appearing out of the blue. I haven't changed anything recently. FWIW, I'm using a mod_perl2 configuration. -- Matt Adams Development Network Services, Cypress

Re: [rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP

and log in manually everything works just fine. Does anyone know why this would be? We're using RT 3.8.5 and RT::Authen::ExternalAuth 0.08 My problem is solved for the time being but it would be nice to know why ?user=john_doe causes problems. Thanks, Matt -- Matt Adams Development Network

Re: [rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP

and it makes no difference. RT errors out either way. -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Permission Denied while using RT::Extension::CommandByMail

Please ignore my previous email re: Permission Denied while using CommandByMail. As it turns out it I was confusing this error with CommmandByMail when it was really just a simple RT permissions issue (users couldn't respond to tickets). Thanks, Matt -- Matt Adams Development Network

[rt-users] Permission Denied while using RT::Extension::CommandByMail

...@edsuite.com From: Matt Adams matt.ad...@cypressinteractive.com Priority: 50 TimeWorked: 60 Trying again but this time putting the commands at the beginning of the email. I see the following errors in the web server log: [warning]: Couldn't write correspond. Fallback

[rt-users] Alternate email addresses for user accounts

need to force everyone to use the same email address? Thanks in advance, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Alternate email addresses for user accounts

Matt Adams wrote: We have staff members who may use more than one email address. Our LDAP tree, by which we are authenticating, already knows about these email addresses. For the sake of clarification, I'd even be good with a solution that didn't involve LDAP. -- Matt Adams Development