On Thu, Aug 20, 2015 at 9:04 AM, androponia andropo...@gmail.com wrote:
I dont really know, how i check that?
Admin - Global - Scrips
Look at a scrip you are expecting to fire and note the template. Then go to:
Admin - Global - Templates
and see if is an HTML template. Its contents will have:
On Thu, Aug 20, 2015 at 9:21 AM, androponia andropo...@gmail.com wrote:
What i got in my menu is this:
http://requesttracker.8502.n7.nabble.com/file/n60487/Sin_t%C3%ADtulo.png
That is not helpful.
Your scrips will be located some place like:
https://yoursite.domain/Admin/Global/Scrips.html
On Thu, Aug 20, 2015 at 9:57 AM, Joe Kirby ki...@umbc.edu wrote:
UMBC is on version 4.2.11 and one of the changes when we upgraded involves
what gets displayed for privileged and unprivileged users.
Are you talking about when the names are displayed in places like the
History or the People
Hi,
On Wed, Aug 19, 2015 at 6:11 AM, norman norbk...@live.com wrote:
Hello all.
I have a setup where if a ticket is created rt will send a message to the
requester automatically. This is set up to do this for all my queues.
However, i now have a queue that i need to turn this off on. Looking
On Wed, Aug 19, 2015 at 5:39 AM, frankfurter d.weidho...@krone.at wrote:
Hi,
i want to use the RepeatTicket extension for tickets that have to be done
daily,weekly and monthly.
my problem is when i set a ticket to spawn i.e. every week, the ticket
spawns every day instead. sometimes also the
On Tue, Aug 11, 2015 at 3:53 AM, Piotr Mańturzyk (NooxTechnologies)
piotr.mantur...@nooxtech.pl wrote:
Hello again,
I'm close to the solution.
The most important thing is to include comments:
file ~/rt4/lib/RT/Action/SendForward.pm line 97:
VALUE = [qw(Create Correspond Comment)],
On Tue, Aug 4, 2015 at 2:57 PM, Joseph D. Wagner j...@josephdwagner.info
wrote:
I would like to pre-populate the description of a new ticket. For example,
if I filed a bug on Red Hat's Bugzilla, a new bug description already
contains the text:
Component:
Version:
Problem:
Expected
On Tue, Aug 4, 2015 at 1:41 PM, Mike Johnson mike.john...@nosm.ca wrote:
I tried googling and found an unanswered email to this list from 2006.
I also found a bunch of links relating to RT's Lifecycle functionality, but
I wasn't able to figure out if there was a built in way for RT to
[bringing this thread back to rt-users]
On Thu, Jul 23, 2015 at 6:08 PM, Phil McLachlan ph...@norfield.com wrote:
Thanks for your reply Matt :).
I have no programming experience (disclaimer) but am willing to jump in head
first. I setup 4.2 on a headless Ubuntu Server. The change would be
On Thu, Jul 23, 2015 at 4:47 PM, Phil McLachlan ph...@norfield.com wrote:
I've searched and searched and can't figure out where or how to change the
font size of the custom field names. Does anyone happen to know how to do
this?
Use CSS? ;)
This may or may not be a simple task depending on
Hey!
On Wed, Jul 22, 2015 at 8:23 AM, Václav Ovsík vaclav.ov...@i.cz wrote:
Uhm. Seems to me better to include this into RT::User::ValidatePassword
I tried this right now and seems to be OK (RT version 4.2.11).
I did a copy of lib/RT/User.pm into local/lib/RT/User.pm and patch it:
commit
On Fri, Jul 17, 2015 at 6:55 AM, Václav Ovsík vaclav.ov...@i.cz wrote:
Hi,
is there any way to set password quality enforcement better then its
minimal length ($MinimumPasswordLength)?
There is a BeforeUpdate callback in
share/html/Admin/Users/Modify.html. Without looking deeper at the code
I
On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer future...@gmail.com wrote:
Hi,
I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade
seems to have gone off correctly, I am no longer able to access anything
other than the Self Service portal using either of my configured
On Fri, Jul 17, 2015 at 2:07 PM, Roman Massey romanmas...@gmail.com wrote:
Hi everyone,
is it possible to edit fields on mobile interface? and custom fields?
I don't ever use the mobile interface, but you can check the code:
tree share/html/m
share/html/m
├── dhandler
├── _elements
│ ├──
, 2015 at 12:06 PM, Matt Zagrabelny mzagr...@d.umn.edu
wrote:
On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer future...@gmail.com wrote:
Hi,
I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade
seems to have gone off correctly, I am no longer able to access anything
other
Hi,
I didn't read everything in your email. :)
Have you considered a lifecycle where only the Owner is granted the
right to resolve the ticket?
-m
On Thu, Jul 16, 2015 at 9:34 AM, Murillo Azambuja Gonçalves
muri...@ifi.unicamp.br wrote:
Hi all,
I'm using RT 4.2.8 and would like to prevent
On Thu, Jul 16, 2015 at 10:05 AM, Murillo Azambuja Gonçalves
muri...@ifi.unicamp.br wrote:
This can not be done here.
In some queues those responsible for sending transactions (including tickets
resolution) are not directly involved in the work of tickets.
Even I used the scrip AutoSetOwner
On Tue, Jul 14, 2015 at 11:50 AM, Guiguemde Jacques Rodrigue
rodyk...@gmail.com wrote:
Ok cool
Thank u for this information,
But i tried to follow the instructions given but he did not even offer
me suggestions when I entered. How to suggestion when I keyboarding?
Hi,
I didn't really give
On Fri, Jul 10, 2015 at 3:22 AM, Ashley Etherington
migetis...@hotmail.com wrote:
Good morning all.
I have recently started grouping all of the custom fields and have come
across a small problem in regards to the order that the custom fields are
in. At first I though that the fields would be
On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe christophe.ar...@gmail.com
wrote:
Hi all,
I know it is not possible to edit some message in RT. So, I would like how
you do for a comment if you make a mistake in the content or the time
worked ?
You can update the ticket time after
On Sun, Jul 5, 2015 at 11:46 PM, Chris Herrmann
chrisherrma...@gmail.com wrote:
Hi all,
I can currently export a list of tickets with most of the data I need like
this:
rt list queue = 'myqueue' and ( ( Status = 'open' or Status = 'new') OR (
Resolved '$startdate' ) ) -f
On Wed, Jun 17, 2015 at 12:57 PM, Daniel Moore daniel.mo...@osbornewood.com
wrote:
Hello,
Is there anyway to take the comment directly out of lifecycle for the
Tickets?
Yep.
https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html
You can copy the default lifecycle from
On Tue, Dec 16, 2014 at 8:34 AM, Arkady Glazov uglobs...@gmail.com wrote:
Hi,
Please help me understand where is my full text search?
i have Debian Linux machine with Pg, Apache 2 and installed RT 4.2.9 .
Ditto.
I run rt-setup-fulltext-index successfully, also run rt-fulltext-indexer
--all
On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu k...@rice.edu wrote:
Hi RT Users,
I am trying to clear an address that keeps appearing in the
One-time Cc/Bcc list on the Reply form for a ticket. The user
is no longer here, but the address keeps showing up in the
Reply form for new tickets.
-TicketObj-Status etc)
Now i have only i Ticket ID stored in a variable and i'm searching a way to
get back my TicketObj.
my $TicketObj = LoadTicket($id);
--
Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
PGP key
: On Create
Action:Notify Owner
Template: Global template: Transaction
Stage: TransactionCreate
--
Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5
consult your RT administrator.
I can login as `iqbala' to the rt gui and I have administrator privilege.
I can create a new queue, delete existing queue, create a new user,
delete any ticket on any queue.
But rt-crontool thinks I am not a valid RT user.
--
Matt Zagrabelny - mzagr...@d.umn.edu
in mod-perl (we restart apache
every night now) and some queries that could have used some indexes
(which BP, operating within a support contract, helped us create.)
HTH
--
Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
,
--
Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2
He is not a fool who gives up what he cannot keep to gain what he
place to announce premeditated
policy ignoring. ;)
--
Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2
He is not a fool who
wondering if there is a
config option, flag, check box, etc. that will allow unprivileged users
to show up as the privileged ones do?
Thanks,
--
Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
PGP key 1024D/84E22DA2 2005-11
1
+
.
.
.
+ classroom project N
+ other project
+ etc.
I am looking at creating too many queues? What have others done that are
trying to use RT as the single ticketing system for many different
facets of a large organization?
Thanks,
-Matt Zagrabelny
) ?
TIA,
--
Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2
He is not a fool who gives up what he cannot keep to gain what he
On Tue, 2008-04-15 at 21:38 +0100, Mike Peachey wrote:
Matt Zagrabelny wrote:
[...]
So, what are the ways of disabling User_Vendor and which are preferred
(or best) ?
I suppose I ought to put in a global variable to enable/disable all
ExternalAuth settings, you're not the first
Update - problem solved, though I don't know why.
On Fri, 2008-04-11 at 09:32 +0100, Mike Peachey wrote:
Matt Zagrabelny wrote:
Greetings,
I am getting the following error when I try to update a password for an
account in my RT instance.
Is it JUST when you try to update a password
have any hints or have I missed something obvious?
Thanks,
--
Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2
He
201 - 236 of 236 matches
Mail list logo
