[rt-users] TimeWorkedReport.html

Hello List, Does anyone know if it's possible to adjust this script (found in the wiki) to display te requestor information ? It mentions the creator , wich in most cases is fine, but when our agents create a ticket on behalf of a customer, the agent is the creator what results in the

[rt-users] Custom fields empty

empty). When i look closer at the article, i see all the information inside the article, but not displaying in the CF's. This is normal behavior , is there perhaps a workaround for this ? I know it's a third party app that's probably screwing this upŠ Any help is appreciated. Regards, Mayk Backus

Re: [rt-users] E-mails not updating History?

Hello Mario, Check the permissions of the users (or groups) involved on the queues. My experience is to take a piece of paper and draw out a matrix for the permission structure.. Regards Mayk   From: Mario DiNatale [mailto:mdinat...@hamdenpd.com] Sent: Wednesday, August 01, 2012 08:07 PM

Re: [rt-users] Running rt-server with SSL certificate

, perl, python) that generates you content. On Tue, Jul 24, 2012 at 1:47 PM, Mayk Backus bac...@nlcom.nl wrote: Helle List, Is there a how-to that explains on how to run rt-server with a ssl certificate. We have a wildcard cert that we want to use on our RT installation. Any tips are greatly

[rt-users] Require owner before update

Hi List, I'm searching the list but can't find anything usefull for now. At our site, a lot of agents lack becoming owner of tickets. I want them to take a ticket first and then start working on it. Is there a way to force this that the must be an owner set ? thanks in advance. Regards,

[rt-users] update warning between working hours

Dear list, We have a crontool in use that alerts a e-mail distributionlist when a ticket in our emergency queue has gone without an update for 15 minutes or more. This is fine and works well. /rt-crontool --search RT::Search::FromSQL --search-arg LastUpdated '-15 minutes' AND Queue =

[rt-users] view agent attached file/image in a reply/comment

(image, etc) inside RT ? thanx Greets Mayk Backus RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] Ipad app , give a ticket

Hi, Anyone any clue on this ? Thanx Regards Mayk On Dec 3, 2011, at 10:41 AM, Mayk Backus wrote: Hi list, Is there an option to give a ticket to someone from inside the ipad app ? It is possible to take a ticket , but i can't seem to find how i can assign (give) a ticket

[rt-users] Query / Report worked time

Hi List, Is there a way to get a report timeworked a little detailed ? For example, show me all tickets that have been worked on today, and show the time worked on the tickets today, so not the total worked time on a ticket. We have tickets that span a couple of days, so i'm interested in

Re: [rt-users] Query / Report worked time

] [/usr/local/share/perl/5.10.1/Plack/Runner.pm:263] [rt-server:231] Thanks reagards, Mayk On 11/22/11 10:21 PM, Mayk Backus wrote: Hi List, Is there a way to get a report timeworked a little detailed ? For example, show me all tickets that have been worked on today, and show the time worked

[rt-users] timer/escalation/mail reminders (untouchedin script)

in a direction to a sollution, i'm lost at the moment. My RT Version is 4.0.2 , running Ubuntu 10.04. Thank you in advance. regards Mayk Backus NLcom RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA

Re: [rt-users] timer/escalation/mail reminders (untouchedin script)

, Mayk Backus bac...@nlcom.nl mailto:bac...@nlcom.nl wrote: Hi List, I'm new to RT, and i've spend a lot of time trying to get a feature working i'm used to having in otrs. We need several queues in RT, each queue needs to notify queue members when a ticket has gone by N