/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1220
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270
raw error https://rt.protus.org/#raw#raw
How do I remove this asset tracket as we don't even use it
Tahks
Nelson Pereira
Senior Network
How do you make those changes? In which file?
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2
www.protus.com
[EMAIL PROTECTED]
[t] 888.733. x 528
[p] 613.733. x 528
[f] 613.822.5083
Protus IP Solutions
I seem to have fixed the issue by changing the WebPath to:
Set($WebPath , );
Also brought the
Set ($DefaultSearchResultFormat
To the RT_SiteConfig.pm
Thanks Ken... again LOL
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Hi,
Wondering how to do this:
When I resolve a ticket, I want RT to send the message I put in the
resolve to the requestor, and not the default as per our records
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext
Set($WebPath , /);
Set($WebBaseURL , https://rt.protus.org;);
The problem seems to be when RT creates tickets from emails.
Nelson
From: RT Lists [mailto:[EMAIL PROTECTED]
Sent: Friday, May 02, 2008 2:08 PM
To: Nelson Pereira
Cc: rt-users
Anyone have an idea about the issue I am having?
Nelson
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nelson
Pereira
Sent: Tuesday, April 29, 2008 2:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Link issues in the Tickets
to be an issue with
the search I think or something.
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.
http
Hi all,
Is there an extension that will make RT look like an intranet portal?
To be able to put in articles, upload docs, and such?
Or do you guys have any suggestions as a good Intranet Portal I could
install on the same box as RT (RHEL5) ?
Nelson Pereira
Senior Network
Does it have any scripts that work with RT at all?
Regards,
Nelson Pereira
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Martin
Wheldon
Sent: Wednesday, April 16, 2008 11:12 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
RT_SiteConfig.pm
as well as your ssl.conf and httpd.conf
Thanks
Regards,
Nelson Pereira
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey
Lee
Sent: Friday, April 11, 2008 2:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT SSL
These 2 don't exist:
SSLCertificateFile /etc/httpd/conf/ssl.crt/cert.pem
SSLCertificateKeyFile /etc/httpd/conf/ssl.key/certkey.pem
Do I need to create this file? If so, what permissions to give them?
Regards,
Nelson Pereira
-Original Message-
From: Drew Barnes [mailto:[EMAIL
] [client 10.98.5.250] Invalid method
in request \x16\x03\x01
What am I missing?
Regards,
Nelson Pereira
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 15, 2008 12:47 PM
To: Nelson Pereira
Cc: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: Re
Does anyone know if a WMI script exist for the RT Asset Management
extension?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here
Hi all,
My RT is working like a charm, basically getting user/password from the
LDAP directory for Authentication.
The Security group want the RT to be running on HTTPS.
What do I need to configure for this to work?
Is there howto's on how to do this?
Nelson Pereira
Senior
, and possibly a bug:
When the approver selects no Action and enters a note, the information
in the not does not get to the requestor of the original ticket. I guess
this workflow is not working
Apart from that, everything works fine.
Regards,
Nelson Pereira
-Original Message-
From
Here is my Permissions list setup in Excel for every queue/group/role
etc...
This way I can track everything
Regards,
Nelson Pereira
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, April 11, 2008 10:54 AM
To: Nelson Pereira
Subject: Re: [rt-users
.
This way, the manager will get an email saying an approval ticket is
opened, he will login, click on Approval Link and approve the ticket
Thanks
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax
, and the status
changed to open.
This has to be a custom action but I don't know what code to add ...?!?
It there a list of all RT objects and what they are?
Regards,
Nelson Pereira
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nelson
Pereira
, then open, and take ownership which is
ridiculous
I only need the ticket in the approval to be assigned to a specific
owner and put status as opened...
Regards,
Nelson Pereira
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 10, 2008 3:53 PM
Have you found a way to do it?
Regards,
Nelson Pereira
From: Sharlon Carty [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 6:39 PM
To: Nelson Pereira; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] About ticket # formating
I've been
',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
}
}
}
);
1;
Regards,
Nelson Pereira
-Original Message-
From: [EMAIL PROTECTED
' = '',
# What is the attribute for the group object that determines membership?
'group_attr'= '',
What should I put for those 2 settings?
Regards,
Nelson Pereira
-Original Message-
From: Mike Peachey [mailto:[EMAIL PROTECTED]
Sent: Wednesday, April 09, 2008
this or is there a simpler way...?
We have to segregate queues per sections, and we have about 6 sections,
but I don't want 1 email per section...
Regards,
Nelson Pereira
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Wednesday, April 09, 2008 12:35 PM
,
but in some cases, second line will opened tickets via email as they
wont have access to RT directly, only Net Admins will.
Regards,
Nelson Pereira
-Original Message-
From: Aaron Sallade [mailto:[EMAIL PROTECTED]
Sent: Wednesday, April 09, 2008 12:59 PM
To: Nelson Pereira; Kenneth Crocker
Cc
?
The templates and scripts are already there by default so I thought this
would work right out of the box, but does not seem so.
Is there a detailed howto on creating this type of approvals?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone
Hi,
Is it possible to have the ticket number formatted as [date99xx] x
being the sequence prepended with 0's?
If so, how do I do this?
Thanks
Nelson
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
for more information.www.MyFax.com
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 9:01 AM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem, cannot restart HTTPD
Undefined subroutine RT::loc
http://wiki.bestpractical.com/view/ChangeLogo
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 9:35 AM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem, cannot restart HTTPD
On Apr 8, 2008
I've looked around and did not find anything relating to LDAP agent
authentication.
Does anyone have a document on how to setup RT to use LDAP for agent
login?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax
I want to know if RT has the ability to lookup a user in Active
Directory to allow the user to login to RT using his Active Directory
Username/Password
-Original Message-
From: Chaim Rieger [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 10:59 AM
To: Nelson Pereira
Cc: rt
'
}
}
}
);
1;
Nelson Pereira
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly
I use fetchmail and it worked fine prior to installing this LDAP
functionality... Now I don't seem to be able to go back
I will turn on debug...
-Original Message-
Sent: Tuesday, April 08, 2008 1:22 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
, April 08, 2008 1:22 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergration with LDAP
answers are inline
Nelson Pereira wrote:
[Tue Apr 8 17:07:02 2008] [error]: Could not record email: RT
couldn't find the queue: general
(/opt/rt3/share/html/REST
Getting the same errors even with the filter set to cn=*
Nelson Pereira
-Original Message-
From: Chaim Rieger [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 1:49 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergration with LDAP
Nelson
PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike
Peachey
Sent: Tuesday, April 08, 2008 3:18 PM
To: Chaim Rieger
Cc: Nelson Pereira; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergration with LDAP
Chaim Rieger wrote:
Nelson Pereira wrote:
What Im wondering, is what are theses
How do I go back to standard auth
This is not working and im getting tight on time
I tried removing the
Set($ExternalSettings,
But I'm getting all sorts of errors ...
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext
/share/html/autohandler:247
raw error
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.www.MyFax.com
/rt3
So since I use -correspond, I should see an email going back to the
requester right?
But this is not happening
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer
Thanks !
Went in and changed this
Is there a specific config that when an agent adds a reply or comment
and selects to send it to the requestor?
It's not sending the comments or repluies...
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL
Is there a special instructions to install RT3 on RHEL5?
Or simply follow RHEL4 manual install?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues
://localhost/
goes directly to RT and I don't see my default index.html file
Thanks
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax
Found my answer...
RTFM ! LOL
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com
on this setup?
Thansk
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com
] rt-3.6.6]#
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com/referral_program.asp
I don't even know what flags to use...?!?
Nelson Pereira
Refer your friends and colleagues to MyFax!
Click here for more information.www.MyFax.com
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Thursday, April 03, 2008 11:13 AM
To: Nelson Pereira
Cc
-lmysqlclient
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.www.MyFax.com
-Original Message
How do I recompile all perl modules needed by RT ?
I just removed everything and reinstalled LAMP.
Now I need to recompile all perl modules with the versions of apache,
and mysql installed.
Thanks
___
I thought maybe re0installing perl modules could fix this issue
Im just tired... Trying to get this to work and nothing seems to work for me
even though I follow the docs to the T.
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone
I'm not sure... I'm having a big cryssis here with my Cisco 6500's so I
have to drop this until Monday probably,
So Monday, I will re-install RHEL4 on it with mysql and PHP from RHEL4
and I'll start from scratch again...
Talk to you later
Nelson Pereira
Senior Network Administrator
Is there an up to date install instruction apart from:
http://wiki.bestpractical.com/view/RHEL4InstallGuide
I see a RPM rt-3.6.6-1.noarch.rpm but it's missing a WACK load of
dependencies
How do I install this RPM and satisfy all dependencies?
Nelson Pereira
Senior
to RT ?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.www.MyFax.com
-Original Message
Ok, almost there...
I added ALL:127.0.0.1 to the /etc/hosts.allow file,
Added @protusrt.com rt3test1 to the /etc/mail/virtusertable file.
Sent email from user to [EMAIL PROTECTED]
Maillog shows:
Mar 28 08:37:30 nelsoncentos sendmail[3269]: m2SCbUvh003269:
from=[EMAIL PROTECTED], size=10773,
) exited with EX_TEMPFAIL
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.www.MyFax.com
-Original
How do you setup RT to send mail via sendmail (like auto responses) with
a specific username?
All the emails sent from RT must be (for testing purposes) sent from
[EMAIL PROTECTED]
How do I accomplish this?
PS: RT on CentOS5 with sendmail as MTA.
Thanks
Nelson Pereira
Senior Network
Hi,
I need to test to make sure RT can sendmail to our exchange SMTP.
So I use mutt on the RT system to send mail.
The user on exchange receives the mail although the address of the
sender is :
[EMAIL PROTECTED] when it should be
[EMAIL PROTECTED]
What do I need to change ?
The
!
Nelson Pereira [EMAIL PROTECTED] 3/27/2008 2:04:39 PM
Ok thanks,
But when RT send the email (like the response), what email will it use
to send that email to the user that opened a ticket by sending an
email
to RT?
Also, when users (echange or anyone else) sends email to my RT, I get
a
denied
of Philadelphia
Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!
Nelson Pereira [EMAIL PROTECTED] 3/27/2008 2:32:17 PM
Ok, I need to take a step back from here
The RT system will only be used for internal users. So no emails
coming
from
this URL? To get to the RT panel, the url is actulaty
http://localhost http://localhost/ There is no /rt
Does that make a difference?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
Hi,
Just installed RT and was wondering if it's possible to interface to MS
Exchange?
If so, is there howtos or anything about setting it up?
RT is installed on a Centos5 box.
___
Yes, that's what I was looking for... Thanks...
Now, just trying to get this centos5 box to accept connections from the
Exchange sever Can't seem to figure that one out. Can't telnet to
port 25 on the centos5 box running rt.
Nelson Pereira
Senior Network Administrator
Protus IP
That's the problem I can't telnet to localhost 25 I get
connection refused although sendmail is running
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
[EMAIL PROTECTED]
phone: 613.733. ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends
bouncemail
set no spambounce
set properties
poll your.pop3.server
user 'rt' there with password 'changed to save my blushes' is
'rt' here
Steve Anderson
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nelson
Pereira
Sent: 26 March 2008 16:20
To: rt-users
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