So in upgrading to 3.8, I noticed that our logo disappeared. I knew that I
had been following best practices (or at least trying to) by using my
$RTHOME/local directory to change elements, etc. but the images seem to be
stored and served out of share instead of local. I found two old threads:
The RT internal user passwords are stored in rt3.Users as MD5 encrypted
strings.
You can reset the root password by any MySQL tool (phpMyAdmin or
command-line, for example).
The mysql command might be:
update rt3.Users set password = md5('newpass') where Name = 'root';
Hope that helps...
From: Greg Evans [EMAIL PROTECTED]
Date: Thu, 20 Mar 2008 10:46:08 -0700
Subject: [rt-users] Quick question about upgrading
Was just thinking about upgrading from 3.6.5-3.6.6
Was just wondering what happens to the changes I have made to files for rt?
For instance, I have made
Is there any way that I could parse the subject line to look for specific
words, and based on those words, have a scrip change to a specific queue?
Hi Laura,
I have a scrip that does this. In the scrip, I have the following:
Condition: On Create
Action: User Defined
Template: Global Template:
On 1/18/07 2:33 PM, Mario Gomide [EMAIL PROTECTED] wrote:
Hi there!!
I am a little new at RT, so I apologize if I skipped something...
I´m using RT 3.6.1 on Debian with Postgres 8.1.5.
Everytime I create a ticket, I have to select the owner on the drop-down
by its username.
I wanted to
On 1/5/07 1:54 PM, Kyle Sharp [EMAIL PROTECTED] wrote:
I have tried both the simple search and the advanced search. Under the
advanced search, I have selected Content LIKE [Insert Word] with the
results still returned zero. Maybe I have set something up incorrectly, but
I'm not sure.
Hi
Hi,
In testing 3.6.2, I noticed the saved searches error on the At A Glance
page, and upgrading to 3.6.3rc2 certainly seemed to fix this, but now I am
getting an error on the /Search/Build.html page in the Saved Searches
Element.
###
error: Can't locate object method new via package
On 8/14/06 5:48 PM, Will Maier [EMAIL PROTECTED] wrote:
On Mon, Aug 14, 2006 at 02:48:54PM -0600, Josh Barron wrote:
All they see is plain text for the list
of tickets. I have verified this behavior from my workstation for
all of their accounts.
We just spent half of today trying to hunt
Brian Kjelin Olsen wrote:
Brian Kjelin Olsen [EMAIL PROTECTED]
Hello
Quote from the first answer: ³/RT-3.4.6 and 3.6.1 have global config
option OldestTransactionFirst/²
Turns out that the wiki had a spelling error... The global option is:
OldestTransactionsFirst, with a plural
I set up LDAP authentication against W2K3 AD and have both
Web-first-time-login and email-first users autocreated. To the original
posting:
but I can't log on with any AD passwords - I have to use the RT internal
passwords - any ideas?
I wonder if the lines:
### What auth methods do you
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