On 01/02/2013 03:53 PM, Scotto Alberto wrote:
Fix problems at the source
Exactly. From my point of view, the source is who/what generates
the input: the user who fills in a form. So, this is why I say that
the input validation should be done around the View layer, while in
the back (rt_auth
On 12/27/2012 04:57 PM, Scotto Alberto wrote:
I've just shared my script on rt wikia :)
http://requesttracker.wikia.com/wiki/Rt-auth-user
Any improvements are welcome.
For example, I suspect there's a better way to do it (it =
authenticating against external auths first, and then the
On 12/25/2012 06:02 PM, Eugene Panich wrote:
Recently all of my RT's users are getting An internal RT error has
occurred. Your administrator can find more details in RT's log files.
In the log file there is a error:
Can't call method id on unblessed reference at
On 12/26/2012 09:28 AM, Chris Hall wrote:
Is there a way to add either all or the last comment to the format
section of a search? I have a customer who would like to pull the
comments or last comments, etc in a search and have it exported along w/
the other data to a spreadsheet.
To do
On 12/21/2012 09:40 AM, chirag.par...@thomsonreuters.com wrote:
I’m currently using RT 3.4.5 with AssetTracker extension and with Mysql
5 database. I want to setup new RT 4.0.8 on a new server with importing
database from old server (generating mysqldump from old and populating
DB on new
On 12/21/2012 08:21 AM, Ethan Hayon wrote:
I just set up RT, but whenever I try to reply to a ticket through RT, it
is sent from @unspecified-domain, and the customer is unable to reply.
Has anyone experienced this before?
That sounds like you haven't properly configured your
On 12/19/2012 12:51 AM, Matthias Henze wrote:
I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I will
not upgrade while there a no new Debian packages) and I use it with
fetchmail. A customer sent an message to me for which no ticket was
created but the mail got flushed. I
On 12/13/2012 08:27 AM, Darin Perusich wrote:
I've used this tool with success, I also package it with request-tracker
in the OpenSuSE devel:languages:perl repo. There are also a number of
generic mysql to postgres tools available which I've used with success
as well, google will be your
On 12/13/2012 10:42 AM, Shuvam Misra wrote:
I too was wondering what would I do if I took a browser-based app like RT
and needed to run multi-tenant setups on a single physical server. One
option is of course virtualisation, but another could be just running an
Apache with multiple virtualhost
On 12/13/2012 12:26 PM, Rainer Duffner wrote:
Yup, works great. That's essentially what we do. You'll want a
mod_fcgid, mod_fastcgi, or reverse proxy deployment. You can't
use mod_perl to run multiple copies of RT because of the global
Perl interpreter state.
I think it would be
On 12/13/2012 12:43 PM, Cj B wrote:
Hello all,
I updated to 4.0.8 from 4.0.5 today and now outgoing emails are failing
with the following error:
[Thu Dec 13 20:21:48 2012] [crit]:
rt-4.0.8-9327-1355430107-278.6585-...@example.com
mailto:rt-4.0.8-9327-1355430107-278.6585-...@example.com:
On 12/13/2012 01:14 PM, Cj B wrote:
Web server config and Configuration - Tools - System Configuration
output, pleas
Here's the sys config.
Thanks!
Please keep your replies to the list.
Your sys config suggests you're running mod_perl, but you didn't include
your web server config as
On 12/13/2012 01:25 PM, Cj B wrote:
Sorry, but what server config do you want? The whole httpd.conf file?
Yep, or at least the part with the VirtualHost settings for RT.
We're hiring! http://bestpractical.com/jobs
On 12/13/2012 01:56 PM, Cj B wrote:
That fixed it! Thanks. I wonder how it's been working all these years!
Behaviour changed from RT 3.8 to RT 4.0, and although there were still
problems with SetHandler perl-script under 3.8, sending mail was not
one of them.
We're hiring!
On 12/13/2012 04:44 PM, Tony G Palomino wrote:
Hi all,
I'm looking for a way to manually specify a column width in search
results. I'm running RT 4.0.5 at the moment.
I have a search which displays fields in one long row (which is what I
want). I don't mind if most of the fields wrap
On 12/12/2012 08:12 AM, CB wrote:
Thanks. I understand that it's possible to have multiple queues. Is it
possible to have a multi-tenant setup i.e. one RT install with each tenant
having its own environment e.g. domain, users, admin rights etc. Each tenant
can log in to its own domain and
On 12/12/2012 11:27 AM, Sabuj Pattanayek wrote:
Hi all,
Anyone see this issue with rt 3.8.1 firefox v17 on linux when trying
to create a new ticket or when replying to something through the rt
interface as a regular user, the describe the issue below form field
never appears?
On 12/11/2012 05:42 PM, John Kelsh wrote:
Hi All,
Is this possible? i.e. can a custom field value be selected by custom field
id?
I want to use this to distinguish between two identically named custom fields.
Have you tried it?
CF.42 = 'foo' works just fine. So does 'CF.{42}'. If your
On 12/11/2012 09:11 PM, John Kelsh wrote:
Hi Thomas,
Thanks for the information.
I tried the obvious combinations, including the formats you
suggested.
Do you know when this feature was introduced? I'm working on an older
version of RT so it may not be implemented?
I believe CF.{42}
On 12/10/2012 10:23 AM, Samuel Leslie wrote:
Is it possible to match incoming email to RT exclusively on ticket
number? Right now we have subject tags in the form of [domain.com.au
#1234] and the domain.com.au portion needs to be present for RT to
correctly file the email under the associated
On 12/06/2012 09:20 AM, Russell Jones wrote:
Just ran into this issue as well - was attempting to make a table using
the built-in rich text editor. Submit the ticket and the table is lost.
I followed the page you provided Kevin with no change in the behavior. I
also cleared the mason cache
On 12/06/2012 01:08 PM, Russell Jones wrote:
Here's the Web_Local.pm:
[root@hous0301 Interface]# pwd
/var/www/html/local/lib/RT/Interface
[root@hous0301 Interface]# cat Web_Local.pm
package HTML::Mason::Commands;
# Let tables through
push @SCRUBBER_ALLOWED_TAGS, qw(TABLE THEAD TBODY
Please keep mail on the list for future folks to find.
On 12/05/2012 05:41 PM, Len Jaffe wrote:
You were right. I could not find any examples, and I've discovered that
CreateTicket, while it lived in RT/Interface/Web.pm, there is a second
package statement in the middle of that file, above the
On 12/04/2012 01:12 AM, Albert Shih wrote:
:0:
|/usr/bin/rt-mailgate --queue Support --action correspond --url
https://ULR_OF_RT
the problem is sometime the RT website is down (power failure) and in that
case the mail is lost.
How can I tell rt-mailgate (or procmail) to
On 12/03/2012 10:30 AM, Telmo Cardoso wrote:
This only fails on this line:
my $curtime = $self-TicketObj-CreatedObj-Get( Timezone = 'server' );
If I place my $curtime=time; it will work.
You probably want $self-TicketObj-CreatedObj-Unix.
Refer to
On 12/03/2012 03:21 AM, Albert Shih wrote:
install the new version 0.12 from
http://search.cpan.org/dist/RT-Authen-ExternalAuth/
but I still have this problem.
I have do this three time.
I suspect you never cleared the mason cache and the old code was still
being used.
We're
On 12/03/2012 01:27 AM, Carlos Fuentes Bermejo wrote:
Hiya folks,
Since a few days ago I'm having the following error:
rt-mailgate: connecting to
http://xxx.xxx.xxx.xxx//REST/1.0/NoAuth/mail-gateway An Error
Occurred = 500 read timeout
/path/to/my/rt/bin/rt-mailgate:
On 12/03/2012 01:43 PM, Len Jaffe wrote:
I have a data collection app that needs to finish by created a ticket.
The app itself is protected by RT's authentication (user and password),
and the app uses RT's mason environment.
RT::Client::REST is demanding a login. I don't have the user's
On 11/23/2012 01:43 AM, vmos wrote:
I tried that thanks, but what's puzzling me is that if I take out the
$self-TargetObj-SetStatus('open'); it still opens the ticket, as if it's
ignoring the user defined action
The User Defined code is only run if the Condition or Action is User
Defined. If
On 11/21/2012 02:01 PM, David Moreau Simard wrote:
Hey there,
Just wanted to confirm that it does seem to be a regression.
https://github.com/bestpractical/rt/commits/3.8-trunk/lib/RT/I18N.pm
https://github.com/bestpractical/rt/commit/ccafbd233e4f50bd8ef1889949e91dc6190f495b
That eval
On 11/21/2012 07:44 AM, testwreq wreq wrote:
Our RT server is r...@sc.sbu.edu mailto:r...@sc.sbu.edu
When our external users send email to RT (r...@sc.sbu.edu
mailto:r...@sc.sbu.edu) - the mail from our exchange server gets
forwarded to r...@rt4.sc.sbu.edu mailto:r...@rt4.sc.sbu.edu - a
On 11/26/2012 02:50 PM, Darren Spruell wrote:
I don't understand how the default ownership/rights after the RT
setup, done using the postgres superuser (DBA), allow the RT user to
have read/write access to RT objects.
RT runs the etc/acl.Pg file during install and etc/upgrade/*/acl.Pg
during
On 11/20/2012 10:02 AM, Jan Niezbędny wrote:
Hello,
I wanna ask. Is it possible to use RT behind a reverse proxy? Anyone
make that kind of configuration?
I have implementation RT 4.0.4 with mod_auth_cas and LDAPImport on
apache 2.2, system CentOS 6
I really appreciate any help
Yes,
On 11/19/2012 12:27 PM, testwreq wreq wrote:
We are a small setup. I would like to avoid setting up the extra fetch
mail step. All outgoing emails from RT server are working. Emails sent
into RT from exchange server (inbound via email) are not working. They
are not reaching the RT server.
On 11/16/2012 10:22 AM, Edsall, William (WJ) wrote:
Incoming mail is a manual process to grab the mail from exchange, then
pass it through mailgate.
Just to clarify, it doesn't have to be. Other users have pointed the OP
towards running postfix locally on the RT server and having Exchange
On 11/14/2012 08:42 AM, Arkadiusz Miśkiewicz wrote:
It got saved in RT System's saved searches, so looks like adding new system
search is possible from UI right now.
Yes, but it's unfortunately subtly different than the stock searches,
and it won't be visible to all users (just superusers).
On 11/12/2012 03:26 PM, Leo Gorauskas wrote:
How can I add a class or ID to an element within a search format?
You'll need to adjust the allowed HTML attributes, but be aware of the
potential security concerns (faking up transactions and other parts of
the UI in arbitrary messages). Put the
On 11/09/2012 01:47 AM, Arkadiusz Miśkiewicz wrote:
iso-8859-8-i is actually valid encoding
(http://en.wikipedia.org/wiki/ISO-8859-8-I)
Try putting this in your RT_SiteConfig.pm:
use Encode;
use Encode::Alias;
define_alias(iso-8859-8-i = iso-8859-8);
and then restarting RT.
The
On 11/09/2012 09:12 AM, Ruslan Zakirov wrote:
On Fri, Nov 9, 2012 at 5:45 PM, Arthur Rance arthur_ra...@hotmail.com wrote:
FindAllRows
You need UnLimit method.
The reason is that FindAllRows just tells the collection to include
disabled records:
On 10/31/2012 01:59 PM, Lake, Seth M (Vangent) wrote:
been playing aorund with this for a few day now. Able to design a table
in the WYSIWYG and have it email out properly (by setting the contect to
html in the templates) and show properly in the history (by pbypassing
the scrubber). still
On 11/08/2012 09:15 AM, Dominic Hargreaves wrote:
http://www.bestpractical.com/rt/docs/latest/web_deployment.html
(could that perhaps be linked from README?)
It should be, yes. The README isn't POD, which makes generating
anything other than plain text an ad-hoc game, but finding docs/X
On 11/08/2012 07:57 AM, Abhimanyu Rapria wrote:
RT Unprivileged user with SeeCustomField and ModifyCustomField
rights not able to download file from custom field of type upload
one file
So if the want to come to self service portal in future to download
some report uploaded in a custom
On 11/08/2012 04:15 AM, Albert Shih wrote:
I've see the new version of RT4x is release.
1/ Where can I find the «changes file». ?
Release notes are now online at http://bestpractical.com/rt/release-notes/.
2/ If I take a look inside
DISTRIB/etc/upgrade/
On 11/07/2012 01:20 PM, Jim Lesinski wrote:
Does anyone else have an issue with the menu shifting for Basics and
Details in Chrome?
There's also issues with the menu on display.html. It seems like the
first item gets pushed down a row.
I've noticed this recently in development, but it
On 11/05/2012 08:56 AM, Mike Kennedy wrote:
Does anyone have a suggestion about how I might go about requiring
some set of custom fields to be filled before a status change can
happen? We have a queue that I have on a custom lifecycle. In order
to allow a transition from one status user
On 11/05/2012 09:24 AM, CB wrote:
We're long time RT users and are in the process of upgrading from 3.6.3 to
4.0.8 and are following the instructions on
http://www.bestpractical.com/rt/docs/4.0/UPGRADING.mysql.html and
http://www.bestpractical.com/rt/docs/4.0/README.html. I upgraded to 3.7.87,
On 11/02/2012 06:57 AM, Jonathan Khattir wrote:
When i reply to a ticket by mail, i ve got in the web interface two
reply, one in text/plain and one in html/plain. Even if i don't put html
code in my mail, i get two attachment. So i would like only one
attachment in plain/text.
On 11/02/2012 05:07 PM, Mátyás Selmeci wrote:
I would like to change the subject tag of a queue without causing issues
for users that are still using the old subject tag.
For example, if I change the subject tag of QUEUE from OLD to NEW, then
new messages would be sent out with a subject
On 11/01/2012 09:47 AM, Edsall, William (WJ) wrote:
Does CommandByMail work in rt 4.0.7? I’ve installed it, added the
following two lines to my RT_Siteconfig
Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail
RT::Interface::Email::Filter::TakeAction) );
You didn't
On 11/01/2012 12:50 PM, Ram wrote:
There are tools to do it (cpan2rpm comes to mind) and of course
something like perlbrew (oft mentioned in this type of discussion)
which I believe that compiles things into 'executables'.
perlbrew doesn't compile Perl modules into executables. perlbrew
On 10/31/2012 09:45 AM, Ram wrote:
Any other ideas?
It's worlds-apart easier and less error prone to use an entirely
separate perl build instead of just a separate perl lib path. See perlbrew.
We're hiring! http://bestpractical.com/jobs
On 10/31/2012 08:32 AM, Jan Niezbędny wrote:
I wanna translate a few english names to polish and it goes quite
good. But i have problem to translate words from
user-settings-seaved searches-My Tickets, Unowned Tickets and
Bookmarket Tickets. I found one of them in right file with polish
On 10/30/2012 12:21 PM, Ram wrote:
How do folks deal with perl conflicts? We normally use RPMs for
everything but that's not practical given the relatively high-version
requirements of the rt4 branch so CPAN seems the only practical
approach.
Use a completely separate build of perl just for
On 10/29/2012 09:32 AM, Carlos Fuentes Bermejo wrote:
I'm just upgraded to 4.0.8, I'm also using RT::Authen::ExternalAuth
to login against a ldap server, and when I login into RT and I get a
Page not found, The page you requested could not be found, the
URL which I have in the browser is
On 10/26/2012 04:52 PM, Ram wrote:
Hey folks,
I'm writing a scrip to help us manage our voicemails in RT. The
voicemails arrive via email as attachments and the extension of the
recipient is the only distinguishing characteristic in the email. How
can I load an RT user in a script given only
On 10/23/2012 04:41 AM, Bart wrote:
I've managed to turn off the reply feature using the following wiki article:
* http://requesttracker.wikia.com/wiki/OnWebCorrespond
All I had to do was change the condition of the scrip On Correspond
Notify Requestors and Ccs to User defined and enter this
On 10/17/2012 04:56 AM, Joop Boonen wrote:
In the CPAN file on
http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours
I cant find where the keywords, in my case DEF1, DEF2, etc reference to.
I assume it's to a group.
Not groups but queues.
On 10/16/2012 09:37 AM, Payam Poursaied wrote:
We have a serious problem with rt 3.8.8. I have created and HTML
template for auto reply as you could see below. When I send HTML email,
I got the autoreply in a good way, i.e. I got an HTML email as same as
what I sent to RT. But if there is any
On 10/15/2012 01:47 PM, Glenn Hope wrote:
I've recently been tasked with setting up an RT instance for a large
organization, such that its queue structure mirrors that of their
existing ticket system. I was able to use the command line interface to
easily create the groups/queues, but I've
On 10/11/2012 08:29 AM, Ruslan Zakirov wrote:
https://github.com/bestpractical/rt/tree/4.0/unknown-email-charset
A comparison to 4.0-trunk:
https://github.com/bestpractical/rt/compare/4.0-trunk...4.0/unknown-email-charset
Final RT training for 2012 in Atlanta, GA - October 23 24
On 10/11/2012 07:32 PM, shayne.al...@gmail.com wrote:
Dears;
I am thinking about a better backend for 'attachments' to be stored on,
instead on Mysql and InnoDB engine.
is there any try out to force things like couchDB
http://couchdb.apache.org/ into RT?
CouchDB is primarily a document
On 10/09/2012 07:11 AM, Martin Drasar wrote:
My question is - can RT somehow lowercase some of my headers? And if you
think that it cannot, could you give me a hint, how to convince sendmail
on the receiving end to print the headers that arrived? I need to find
who is causing it and so far it
On 10/09/2012 06:15 AM, Damian Hess wrote:
However, at other times I run the command and mailgate will die at
either User.pm or Principal.pm:
DBD::mysql::db selectcol_arrayref failed: MySQL server has gone away at
/var/www/rt/sbin/../lib/RT/Principal.pm line 621.
I'd look into solving this
On 10/05/2012 08:15 AM, Scotto Alberto wrote:
Very interesting, thank you! Now I understand the relationships. So I
think I should correct all the _Set I've used all around in my custom
scrips :(
Yes, rarely is _Set the right answer.
To verify if it finds the errors caused by _Set I searched
On 10/09/2012 11:14 AM, Scotto Alberto wrote:
What am I missing?
The CachedGroupMembers table, I expect. rt-validator should be able to
fix that, I believe.
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring!
On 09/27/2012 02:36 AM, Bart wrote:
When I disable those scrips I get the following effect:
* First off, the behavior I want to disable is disabled.
* But, the autoreply scrip doesn't work anymore.
* And, any type of outgoing mail stops working.
RT simply registers the correspondence
On 10/07/2012 05:52 PM, John Kelsh wrote:
Github's tarballs are exports of git tags, no more, but that's not our
release process and they aren't actual releases. Unfortunately Github
doesn't let you disable the Download section, which is terribly
frustrating. Don't use the Github tarballs.
On 10/05/2012 02:31 AM, Martin Drasar wrote:
after upgrading to RT 4.0.6 I am having problems with mail sending. This
line starts to appear in log:
Scrip Commit 6 died. - Can't fork at /usr/share/perl5/Mail/Mailer.pm
line 145
and no mail can be sent until I restart the Apache.
Do you
On 10/05/2012 12:16 AM, John Kelsh wrote:
I thought that it would be best to build RT from the git repository
for convenience and the ability to rebase our customisations onto new
versions when they are released.
However when I clone the Github repository, checkout the rt-4.0.7
tag, and
On 10/04/2012 08:30 AM, The Todd wrote:
Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I'm having issues with receiving emails.
If this is a new install, we highly recommend starting with the 4.0
series (4.0.7 is the latest).
There's even a request-tracker4
On 10/04/2012 04:05 AM, Scotto Alberto wrote:
I think I found a bug.
Not a bug in RT, only your scrip. :)
Looks like _Set doesn’t update correctly some field in some table in the
DB. But I have no idea of what field and what table! I had a quick look
at the DB, and it seems that the relation
On 10/04/2012 01:53 PM, Shane Archer wrote:
In the default configuration it seems that RT reads these tickets as
each requestor being at webs...@company.com mailto:webs...@company.com.
Is there a way to make it take the Reply-to address as the requestor
rather than the From address, if and
On 10/02/2012 05:59 AM, Ron Yacketta wrote:
Hello all!
Is their a way to remove a user from a Queues User Rights? One of our
end users was added to User Rights instead of added to a Group.
Remove all the rights granted individually to that user at the queue level.
Final RT
On 10/01/2012 10:29 AM, barainty-rtus...@citytwist.com wrote:
[Thu Sep 27 21:27:30 2012] [warning]: [Mason] Cannot resolve file to
component: /usr/local/share/html/index.html (is file outside component
root?) at
/usr/local/lib/perl5/site_perl/5.16.0/HTML/Macal/lib/perl5/site_perl/5.16.0/
On 09/27/2012 01:53 AM, Martin Drasar wrote:
when a user responds to a ticket at our site, the message is forwarded
to all interested parties and the user's name and email is untouched
(i.e. no 'via RT', changed mail or anything else).
This behaviour is strange. Why are you setting From: to
On 09/26/2012 06:53 AM, Albert Shih wrote:
The problem with this approach is that the ticket already exists by
the time any Scrips are considered, so it's happening too late.
Well the first scrip is the «creation», so if I delete this scrip (ok
that's suck because I need to create the same
On 09/26/2012 12:24 PM, Shane Archer wrote:
Amazon SES will reject any messages sent by RT due to the RT-Ticket and
Managed-by headers, and possibly others, although those are the ones I
have seen so far.
One option is to edit the code to set those headers to, for example,
X-RT-Ticket and
On 09/25/2012 02:28 AM, Bart wrote:
By default, when you have a ticket and linked a few requestors and cc's
to that ticket RT will send an e-mail to everyone when someone sends an
e-mail to RT with the ticket ID in the subject.
We\re looking for the ability to disable this feature for a few
On 09/25/2012 11:15 AM, Maciej Dobrzanski wrote:
seem to find anything. Is there a setting/permission I need to change to
allow content to be created?
This would really make our system pop if I could get this working.
Articles in RT is only a framework. The base functionality that you get
Yep, that looks like a bug. The importer skips groups with no members
in LDAP, so it never gets to the point of updating the RT side. Thanks
for the detailed report, I'm copying your mail to the rt.cpan.org queue
for RT-Extension-LDAPImport:
On 09/20/2012 10:21 PM, Tom Robinson wrote:
1. Use a new queue for the new department, isolating administration and users
for that department to
that queue.
A very reasonable option that works Right Now without much additional
effort. Consider if the new department is going to want lots of
On 09/19/2012 11:31 PM, Asanka Gunasekera wrote:
Description: On Open change Correspond Status
Condirion: On Create
Action: User Defined
Template: Global template: Blank
stage: TransactionCreate
Custom condition:
my $txn = $self-TransactionObj;
my $type
On 09/19/2012 06:48 AM, Björn Schulz wrote:
But it takes much time (about 7 minutes per user )
in my system for every user.
~500.000 tickets
~ 61.100 users
Is there a better method to limit the user with no tickets and no
attachments or what am I doing wrong?
Why are you looking to
On 09/19/2012 10:44 AM, William Culp wrote:
Is there a way that I can use a wild card in one of our searches? I
have multiple queues that all start with the same character. I would
like to search all of those queues without having to modify the search
every time I add a new queue.
TicketSQL
On 09/19/2012 02:48 PM, Frankie Gibbs wrote:
I currently use the RT 3.8.7 and I need to automatically calculate the
time worked on each ticket, is this possible?. how I can do to get that
report?
Construct the search for the tickets you want using the Query Builder
and then add the TimeWorked
On 09/19/2012 04:59 PM, Mister Guru wrote:
So far we have the basic packages required to install RT, now I'm going
to begin working on configuration of the install. I'm open to
suggestions and comments, good or bad :)
The aim is to get this working on RPM and DEB platforms. Any feedback
and
On 09/19/2012 07:00 PM, Mister Guru wrote:
Darn!! Well, it still is good advice - My Puppet-Fu is about to be
stretched! - I'll make a note on github, and start thinking about
how best to accomplish this - as always, advice and comments are
welcome.
A bit of soapbox, FYI:
All of the
On 09/19/2012 07:16 PM, Jason A. Smith wrote:
As a sysadmin who has also been using puppet for a few years now, I
would prefer native packages over an installation from source.
I'm not familiar with the conventions puppet manifests use, but I
understand this desire. My suggestion is based on
On 09/16/2012 04:01 PM, Robert Taylor wrote:
The strange thing is that the admin page requires the admin to know
the users current password in order to reset it.
That's never been true. It says Your current password on older
versions and more explicitly says root's current password (or
On 09/17/2012 02:40 AM, Raphaël Berlamont wrote:
You'll find our configuration in HTML format in the attached zip.
I hope you'll find something interesting...
The module versions I was looking for seem fine, however I notice you
have OTRS loaded in the same mod_perl instance. I bet OTRS and RT
On 09/14/2012 12:03 AM, Hans Vos | Drecomm wrote:
I have found that you can set the custom field value for a ticket with
the following command:
rt edit -t ticket [ID] set CF-[ID]='value'
Where the first ID is the ticket number and second ID is the number of
the custom field.
You can use
On 09/14/2012 12:37 PM, Ethier, Michael wrote:
Is there any way to disabled these warnings ? This didn’t exist in an
earlier version of RT we were running (v3.8.8).
http://bestpractical.com/rt/docs/4.0/RT_Config.html#ReferrerWhitelist
Final RT training for 2012 in Atlanta, GA -
On 09/13/2012 02:14 AM, Raphaël Berlamont wrote:
And here is the sendmail-lsof of the corresponding messages :
#
=== START 18686
COMMANDPID USER FD TYPE DEVICE SIZE/OFFNODE NAME
sendmail 18686 apache1r FIFO0,8 0t0 1982013 pipe
On 09/13/2012 07:31 AM, Robert Blackwell wrote:
I have a problem where I need to search for tickets by attached file name.
I am doing this currently by doing a SQL search against the database.
Is there a way to do this via the API that I am missing?
The Query Builder and hence TicketSQL
On 09/13/2012 09:53 AM, Robert Blackwell wrote:
This works great!
Is this a supported field in simple search?
Ex:
Filename:filename.txt
It isn't. The simple search (RT::Search::Googleish) is designed to be
cleanly extendable however, and adding support for it would be a fairly
simple
On 09/13/2012 09:49 AM, Raphaël Berlamont wrote:
On a working sendmail call, it looks like this :
#
=NEW SENDMAIL CALL===
20120913-095359
=== START 17662
COMMANDPID USER FD TYPE DEVICE SIZE/OFFNODE NAME
sendmail 17662 apache0r
All of the documentation which ships with RT is now published online in
an easily browsable format: http://bestpractical.com/rt/docs
Read our full blog post for all the details:
http://blog.bestpractical.com/2012/09/rt-documentation-now-online.html
Even though this documentation has been public
On 09/12/2012 07:05 AM, Raphaël Berlamont wrote:
Issue still running, and I don't have an idea where to look at...
To refresh your memory : sometime, RT can't send any mail piped into
sendmail binary. To make it working again, I have to restart apache. It
work for a few minutes, then stop
On 09/12/2012 12:57 AM, Maciej Dobrzanski wrote:
I want to use custom lifecycles for various queues. The thing I've been
wondering about is about some of the standard statuses such as 'new' or
'open'. They are referred to in a few other places besides just tickets:
defaults = {
On 09/05/2012 10:21 AM, Raphaël Berlamont wrote:
Well! Very, very strange behaviour that I can't explain : the
/tmp/sendmail-stdin filled by tee is fulfilled all the time, but when I
encounter the bug, nothing appear in the file!
Can you modify the script (and go back to sendmailpipe) with
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