On 12/16/16 3:57 PM, Alex Hall wrote:
Ever since I installed the RT::Extension::Announce plugin, I've seen an
error repeated over and over in the log (hundreds of times). It's always
the same:
couldn't load custom field by 'announcement groups' identifier
Hi Alex,
This sounds like you missed
On 10/26/16 12:51 PM, Alex Hall wrote:
After everything I've learned about RT, I feel like I should know this
without even having to think about it, but I don't. How do I apply a
script to a single queue, so I can take a seldom-used queue and test out
new templates?
I've gone to the queue, then
On 9/26/16 12:02 PM, Patrick G. Stoesser wrote:
I'm using RT 4.2.8. I'm having several queues for several departments.
Now, tickets have to be pushed into other queues where then the
according department works on them. But the "pusher" should not be a
member of the queue, and he should not even
On 9/27/16 9:17 AM, Alex Hall wrote:
That makes me wonder: would having two subdomains do it? I have
tickets.domain.com and rt.domain.com both going to the same thing,
but rt.autodist.com is the actual domain in the configuration files.
Yes this would do it. There is a config option to allow
On 6/7/16 3:05 PM, Barton Chittenden wrote:
Any further thoughts on this? I'm trying to create canned responses that
involve changes to XML configuration files, and all of the tags end up
empty.
What version are you on?
I just pasted some xml in to the ticket content field, created the
Hello,
@Martin provided some advice that needs followed, but here is some
additional info as well:
On 4/21/16 6:28 AM, Yanni wrote:
Under the apache section it talks about "mod_fastcgi" and
"mod_fcgid".
Do I have these modules?
As you are on CentOS 7, you can use yum to find out. This
On 4/19/16 7:34 AM, Luke Hopkins wrote:
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: u3JBLYOt42:
DSN: "OtherRecipients of xx Ticket #402":;... List:; syntax
illegal for recipient addresses
Are you setting $UseFriendlyToLine? Can you confirm its value via Admin
> Tools >
On 4/18/16 9:40 AM, Luke Hopkins wrote:
I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please
contact your admin, they can find more details in the
On 4/7/16 8:50 AM, Joop wrote:
like an URL encoded block of text which is 8000 chars.
Shouldn't PreviewScrips use POST instead of GET because of the possible
large amount of text?
Yeah it looks like that should POST.
I put in a pull request for this:
On 11/2/15 6:01 AM, Primoz Jeroncic wrote:
Now if I want replies to go automatically to requestor (to his personal
mail, from which they opened ticket) and also to their group mail, I
need to add this group mail under each ticket (People->Add new watchers)
by hand.
As this is time consuming, and
On 10/20/15 6:45 AM, Kobus Bensch wrote:
I have now tried every setting possible. How do I give a group
permissions to see all the tickets in a particular queue, even if the
ticket owner has been changed to a person not in that group?
Theres no way to say "If a user is an owner of a ticket in
Hello,
This looks like make upgrade-database is being ran with an old
DBIx::SearchBuilder. Perhaps recheck the output of 'make testdeps' and
if it reports issues run 'make fixdeps'?
Regards,
On 11/1/15 11:51 PM, Yaobin Shi wrote:
We are using RT as one internal project, thanks for your
On 9/23/15 2:01 PM, Tim Gustafson wrote:
I have an RT 4.2.11 instance that is not sending autoreply messages
when tickets are created via e-mail. If you create a ticket on behalf
of a user through the web form, an autoreply is sent. It's only when
a ticket is created via e-mail that an
On 9/19/15 1:16 PM, Gnemsid wrote:
I've had a look at the wiki and the documentation and from what I can tell
it is possible to add custom roles to RT. Unfortunately I'm not sure where
to start when it comes to creating them.
I'm would like to add a custom role similar to Admin CC and CC where
On 9/11/15 9:47 AM, Kobus Bensch wrote:
I have setup approvals following this doc:
https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.
I would like to setup multiple approvers based on a value in a custom
field. Is this possible and if so can anybody point me in the right
On 9/17/15 8:12 AM, Maik Nergert wrote:
Hexcode from ü → c3 bc
is encoded again to → c3 83 (Ã) and c2 bc (¼)
(http://www.utf8-zeichentabelle.de/)
First I've upgraded RT from 3.8 to 4.2 with mysql db (utf8) and
everything went smoothly.
Can you confirm that the umlaut can be sucessfully added
On 7/22/15 11:24 AM, Bryon Baker wrote:
Bumping this to see if I can get some direction?
Hi Bryon, perhaps you missed my reply? Here it is:
On 7/11/15 1:52 PM, Todd Wade wrote:
On 7/9/15 4:00 PM, Bryon Baker wrote:
I already disable all dashboard for group 44.
How did you do this?
How
On 7/16/15 10:46 PM, Roman Massey wrote:
I have an easy question. Where do I create the “local” dir to put
overlays? Confused because there is the path /usr/src/rt-4.2.9/ but also
/opt/rt4/. Do I make /usr/src/rt-4.2.9/local/? or /opt/rt4/local/?
The latter, /opt/rt4/local
/usr/src/rt-4.2.9
On 7/10/15 1:06 PM, maks wrote:
I am wondering how you handle customer user creation and editing. Upon
creating a ticket with a new requester email a user is created however
non admin staff accounts cannot edit the Real Name, Email Address, or
Name fields for the new customer.
If I log in under
Hello,
On 7/9/15 4:00 PM, Bryon Baker wrote:
I already disable all dashboard for group 44.
How did you do this?
How can I track down which dashboard is producing this error?
Failed to load dashboard 757: Could not load object for RT::Group-44
Its going to be an attribute record with id
On 7/11/15 11:50 AM, Ashish Patil wrote:
I get a lot of notifications from root@localhost to the email account
that has been configured. I wish to move these emails to a different
queue. The way I tried to do it is by modifying the MailFrom plugin to
pattern match the sender and change the
On 7/9/15 10:49 AM, Ashley Etherington wrote:
My perl is not great so I was unsure how/if I could put spaces in the
Hash's key so I named them just a shorter variant of the status.
You'll need to quote the values. So:
active = [ ...'Awaiting Collection'... ],
...
transitions = {
On 7/7/15 4:50 PM, Yan Seiner wrote:
But the way ExternalAuth is set up, I have to provide the ldap userid
and password, which in our system would be a real user.
'user' = 'rt_ldap_username',
'pass' = 'rt_ldap_password',
Is
On 7/8/15 6:41 AM, Andrei Gronski wrote:
Currently I have some issues with getting nginx running with pearl cri. Most of
the walkthrough I could find describe the installation with apache.
The deployment guide covers nginx:
What I would probably do for this is in the scrip action create a ticket
in a different queue for each user with that condition. This will send
them an autoreply. To make sure you don't send out duplicates you could
check for a ticket in that queue with that requestor before creating the
On 6/22/15 1:10 PM, Marcos Orallo wrote:
It's a big problem for us if we cannot fully trust the platform to not
spread confidential information to unintended recipients.
Along with Alex's suggestions / questions, it sounds like this workflow
would benefit from the comment functionality.
On 6/16/15 10:57 AM, Guadagnino Cristiano wrote:
unfortunately, even after completely fixing the db with rt-validator, I
still have the same problem with approvals.
I am at a loss, if anybody has something to contribute it would be very
appreciated.
Can you confirm that the Approvals
On 6/16/15 8:55 PM, Barrett, Brian wrote:
Working on setup RT on Red Hat.
My question is what are the best repos to use for Red Hat 6.6 and or Red
Hat 7.
Seen some people use epe other have used the centos.
Do you mean 'EPEL' (https://fedoraproject.org/wiki/EPEL) ?
EPEL is a set of extra
On 6/4/15 4:32 AM, Guadagnino Cristiano wrote:
I have recently implemented approvals for one queue in our RT (v4.2.10).
I am experiencing a crash, and I cannot find the reason for it.
As soon as the approver approves a ticket, he gets an error message (see
attached image001.png).
The log is
On 5/29/15 3:39 AM, markus.wildb...@eu.magna.com wrote:
I have a dashboard which I want to send to all members of a specified
group. What would be the best way to do this?
Is there a way to force all users to subscribe this dashboard?
Or is there a way through rt-crontool?
You can use group
On 5/29/15 8:12 AM, Rohit Gupta wrote:
2)https://help.ubuntu.com/community/Request%20Tracker
but I am unable to fetch any emails from our office 365 account and the
fetchmail.log is showing the following error message (snapshot attached)
500 Can't connect to request.domain.com:443
On 5/26/15 12:08 PM, Al Joslin wrote:
I need to assemble a set of users from a list of user Ids
# gives me a list of _all_ the users
$users = RT::Users-new($session{'CurrentUser'});
# how can I add User elements to the User list ?
This script worked for me, outputs the Name field for each
On 5/26/15 2:18 PM, Terry O'Leary wrote:
We have 14 different queues so using fetchmail to manage the email
accounts is useful for us. But that is where the problem lies as well I
think. Fetchmail doesn’t seem to be deleting the email from the inbox
consistently... (I have running in a crontab
Would a gantt chart do? There's RT::Extension::JSGantt:
https://metacpan.org/pod/RT::Extension::JSGantt
I think its better than Jira's projects page because that page is Jira
is too noisy.
There is a screen grab on bps' extensions page:
https://www.bestpractical.com/rt/extensions.html
And
On 5/20/15 3:26 PM, Murillo Azambuja Gonçalves wrote:
I'd like to disable the auto-creation of users when added as watchers.
Is this possible?
Unfortunately no. Watchers are group members of the given group type on
the ticket and require a user record to be a member of that watcher type.
On 5/17/15 11:13 PM, hydn wrote:
I've just install RT and added only 6 users. I clicked to view users
from root account:
Admin - Users - Select
Once clicking Select it take about 25-30 seconds for that page to
load. ALL other pages load almost instantly. This is still default
setup. Is there
On 5/19/15 11:07 AM, Giuseppe Sollazzo wrote:
Ok, I got it working. The Content is actually a custom field that
needs to be configured.
It's reported at
https://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
Can I recommend a link to this is added to the
RT 4.2.11 -- 2015-05-07
--
RT 4.2.11 is now available.
https://download.bestpractical.com/pub/rt/release/rt-4.2.11.tar.gz
https://download.bestpractical.com/pub/rt/release/rt-4.2.11.tar.gz.asc
SHA1 sums
c40063b4265a983343804f2056b22964a8ba7be9 rt-4.2.11.tar.gz
On 5/1/15 7:15 AM, II GG wrote:
After importing the MySQL database data from the old server I used the
rt-setup-database script. This errors:
[1324] [Fri May 1 10:45:28 2015] [warning]: Resolver
RT::URI::fsck_com_rt could not parse fsck.com-rt://Vaioni/ticket/0,
maybe Organization config was
On 4/10/15 5:07 PM, Karres, Dean wrote:
I have a few queues setup. I have the “SelfService” web interface
setup. I can login as an Unprivileged user and create a ticket. I can
send email and create a ticket. I can not as the unPriv user, SEE my
created ticket in self service mode.
Exactly
the
autoreply.
I would like to do this, if possible, without creating a new queue running a
different set of scrips.
Todd French | Technology Services
End User Computing Analyst
THE PRIVATEBANK
120 South LaSalle Street
Chicago, Illinois 60603
p: 312.564.6968
Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its
running, I'm having issues with receiving emails.
Here's the command. Tried it and also localhost getting the same thing.
cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action
correspond --url
able to see
the data in the WorkPhone field as well.
Todd French
Help Desk Administrator
The PrivateBank
The information transmitted is intended only for the person or entity to which
it is addressed and may contain confidential and privileged material
Message-
From: Todd French
Sent: Tuesday, January 17, 2012 12:33 PM
To: 'Ruslan Zakirov'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Queue Notification Scrip question
In the current setup all privileged users have the ability to own tickets in
all queues, but even
at the same time that it
changes queue (usually).
Todd French | Information Technology
Help Desk Administrator
THE PRIVATEBANK
70 West Madison Street
Chicago, Illinois 60602
Help Desk: (312).564.1146
p: (312).564.6968
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki
[mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Tuesday, January 17, 2012 12:17 PM
To: Todd French
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Queue Notification Scrip question
On Tue, Jan 17, 2012 at 21:55, Todd French tfre...@theprivatebank.com wrote:
Ruslan
[mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Thursday, December 08, 2011 5:55 AM
To: Todd French
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Queue Notification Scrip question
On Mon, Nov 21, 2011 at 11:54 PM, Todd French
tfre...@theprivatebank.com wrote:
I’m
It's just mis-leading and does not report write permission errors.
-Todd
On Sep 28, 2011, at 1:37 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Sep 27, 2011 at 08:45:24AM -0400, Todd Chapman wrote:
No checking of ModifyCustomField right is done, so all CFs are presented
No checking of ModifyCustomField right is done, so all CFs are presented as
editable when some are not.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC,
Wow, I'm losing it. Thanks Thomas.
On Tue, Sep 27, 2011 at 9:00 AM, Thomas Sibley t...@bestpractical.comwrote:
On 09/26/2011 10:22 PM, Todd Chapman wrote:
Where in RT 4 would I revoke a system-wide ModifyCustomField right for a
user defined group? I believe this right was granted in RT3
Hi RT Users,
Where in RT 4 would I revoke a system-wide ModifyCustomField right for a
user defined group? I believe this right was granted in RT3.
Here's the query that HasRight eventually performs:
mysql SELECT * FROM ACL, Principals, CachedGroupMembers WHERE Principals.id
= ACL.PrincipalId
I set up a CreateTickets scrip per the normal methods. The approval ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess calls
AddLinks, thus NewPending::Prepare returns false.
Is this working for anyone else?
No. :(
For future reference how do you run just one unit test?
On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:
I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets
, Todd Chapman wrote:
I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess
calls
AddLinks, thus NewPending::Prepare returns false
no notification was sent.
On Tue, Sep 20, 2011 at 4:23 PM, Todd Chapman t...@chaka.net wrote:
Kevin,
Do you have any idea what might be wrong?
How can NewPending::Prepare even be successful if links are added silently
after tickets are created in CreateTickets ?
On Tue, Sep 20, 2011 at 4
rt-server is choking on my images. Even the autohandler doesn't server
them properly.
Anyone know how to fix?
Thanks!
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
*
.
Thanks!
-Todd
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
Jim,
I haven't had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.
Agree?
-Todd
On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com wrote:
Does anyone know if Asset Tracker
Howard,
I just did this for Asset Tracker. Let me know if you need any help.
-Todd
On Wed, Aug 3, 2011 at 11:32 AM, Howard Jones ho...@thingy.com wrote:
Having gotten a working base RT4 install with my data in it, I'm going
through the few local changes we have and confirming that they still
Thierry,
That would be more difficult than you might think. Each email in RT's
ticket history is represented by a transaction with one or more
attachments. For example one email may have an html part and a plain
text part, each of which is actually stored as an attachment.
You probably want to
Can't seem to locate it on Github or CPAN.
Thanks!
2011 Training: http://bestpractical.com/services/training.html
then there is no such
:)
On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman t...@chaka.net wrote:
Can't seem to locate it on Github or CPAN.
Thanks!
2011 Training: http://bestpractical.com/services/training.html
--
Best regards, Ruslan.
2011 Training: http://bestpractical.com/services
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
unless you are using RT4.
On Mon, Jul 25, 2011 at 9:32 AM, Michael Polenske
michael.polen...@skm-skyline.de wrote:
Good afternoon,
is it possible to see all rights on a queue directly (in table format or
In RT4 the menu system changed. I haven't updated it yet, but you
should still be able to use it by accessing it's URL directly.
/Admin/Tools/RightsMatrix/
On Mon, Jul 25, 2011 at 10:27 AM, Michael Polenske
michael.polen...@skm-skyline.de wrote:
Hi Todd,
this I already tried, doesn't work
- but unfortunately it doesn’t work:
could not find component for path '/Admin/Elements/ToolTabs'
Cheers - Michael
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: Montag, 25. Juli 2011 16:33
To: Michael Polenske
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
I'm trying to figure out how approval rules are triggered. A high
level description of the new Rules/Rulesets/Approvals code would be
appreciated. I'll add it to the wiki. ;)
2011 Training: http://bestpractical.com/services/training.html
Nobody? I guess I'll add this to the to-do list.
On Fri, Jul 1, 2011 at 11:09 AM, Todd Chapman t...@chaka.net wrote:
Has anyone implemented rich text/HTML articles for RTFM? If so can you
share your changes?
Is anything like this planned for RT, or does it already exist and I'm
not aware
Has anyone implemented rich text/HTML articles for RTFM? If so can you
share your changes?
Is anything like this planned for RT, or does it already exist and I'm
not aware?
Thanks!
-Todd
2011 Training: http://bestpractical.com/services/training.html
I haven't reviewed RT4 yet. If you figure out why it isn't working
feel free to send me a patch and I can work on a new release.
-Todd (RightsMatrix author)
On Thu, Jun 30, 2011 at 11:52 AM, Murphy, Kevin murph...@email.chop.edu wrote:
I just installed RTx::RightsMatrix into a fresh install
for examplefile.jpg.
Thanks for your help!
Todd Burton
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify
research, but haven't
had much luck. Anyone else?
Thanks in advance,
Todd
Can anyone else weigh in on this? Is this a bug? Thanks!
On Wed, Apr 20, 2011 at 8:17 PM, Todd Chapman t...@chaka.net wrote:
I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.
My
, and
also being able to see the object that the custom field is assigned
to. Similar case for ModifyCustomField.
Is my understanding correct, and if so doesn't it make it pointless to
have these rights for individual queues or globally for RTFM classes?
Thanks.
-Todd
Dustin,
I'll have to review the REST interface. No updates were made to it in
the 2.0 release. My guess would be that it is currently lacking.
The best place to discuss Asset Tracker is on the at-users mailing
list: http://groups.google.com/group/at-users
-Todd
On Mon, Apr 11, 2011 at 10:14 AM
for us so far, we could use some help testing.
The input file format is very strict.)
Support
I you have questions, want to make suggestions, or participate in AT
development, please join our Google group:
http://groups.google.com/group/at-users
Thanks!
-Todd Chapman
Does anyone have some insight into this? Any help is appreciated.
On Tue, Mar 1, 2011 at 10:12 PM, Todd Chapman t...@chaka.net wrote:
Hi all,
I am trying to understand ticket graphing behavior. Example ticket relations:
A - RefersTo - B - DependsOn - C
If you graph A with Show as well
information on the new release:
https://github.com/chakatodd/rt-extension-assettracker/wiki
-Todd
On Thu, Mar 3, 2011 at 10:27 PM, Thomas Smith theitsm...@gmail.com wrote:
Hi,
I am considering using AssetTracker in 3.8.8 but it looks like
development has stalled, at least from what I can see
to a directory on a server and have
RT check those messages and create tickets with email/page alerts (if the rules
are set for this). Can someone point me to any specific area of the
documentation where it lays out how to set this up, if it is even possible?
Thank you.
Todd Ramsey
callbacks in all the right places to make this
simple, but it is doable.
If however you are looking to do calculations across multiple tickets,
RT's search interface and search results display are not really
conducive to that type of reporting.
-Todd
On Tue, Mar 1, 2011 at 6:44 PM, Daniel Farst
link types and Main
type of links set to ANY other link type, only A and B are graphed.
What is meant by Main type of links and why does it affect graphing like this?
My goal is to graph all tickets related to the main ticket, now matter
what link type or an what link depth.
Thanks!
-Todd
We are looking at possibly load balancing RT's web front end. Our
sessions are DB based.
Are there any gotchas to consider?
RT 3.6.3 (I know, I know)
Thanks.
-Todd
Anyone know of an extension that will create one ticket for each
requestor in a uploaded list, all with the same correspondence?
Thanks.
-Todd
RT Users,
A few years ago we started adding a group as AdminCc to many tickets.
It made sense for our process and seemed like a good idea at the time.
Fast forward to today. This group is AdminCc on many, many tickets.
Now when we add a new member to the group it can take 15 minutes for
the add
On Tue, Jan 18, 2011 at 12:48 PM, Jesse Vincent je...@bestpractical.com wrote:
On Tue, Jan 18, 2011 at 12:43:47PM -0500, Todd Chapman wrote:
RT Users,
A few years ago we started adding a group as AdminCc to many tickets.
It made sense for our process and seemed like a good idea at the time
On Tue, Jan 18, 2011 at 1:13 PM, Jesse Vincent je...@bestpractical.com wrote:
Todd,
Which causes this long running mysql query:
Time: 86
Info: SELECT main.* FROM CachedGroupMembers main WHERE ((main.Via =
'28522070')) AND ((main.id != '28522070'))
Can anyone recommend
: const
rows: 417216
Extra: Using where
1 row in set (0.00 sec)
Even when the query completes RT takes a long time to complete.
Perhaps the query is timing out and RT goes off into the weeds?
RT version 3.6.3.
On Tue, Jan 18, 2011 at 12:43 PM, Todd Chapman t...@chaka.net wrote:
RT
Understood. Thanks.
On Tue, Jan 18, 2011 at 1:45 PM, Jesse Vincent je...@bestpractical.com wrote:
RT version 3.6.3.
You really need to come up to (at least) 3.8 for anyone here at BPS to
be able to even hope to help you on this one. We've made many, many
improvements to the codepaths you're
would be upgrading if
that were possible at the moment)?
Would running shrink_cgm_table.pl be a good idea?
Thanks!
-Todd
RTFM doesn't support this but it could be done with some custom code.
On Mon, Dec 13, 2010 at 3:20 PM, Steven Aranaga saran...@nolo.com wrote:
Hello all!
I have tried searching, and maybe my understanding is a bit behind when it
comes to this, but I am trying to get a site setup for our
Jo,
How are you populating the custom field? The likely problem is that the
custom field is not populated before the autoreply is processed.
-Todd
On Wed, Dec 1, 2010 at 12:31 AM, Joanne Keown
joanne.ke...@coloradogroup.com.au wrote:
Hi,
I have been trying out numerous suggestions
I bet Best Practical would produce RPMs for you if you paid them to.
On Thu, Nov 4, 2010 at 5:01 PM, Wes Modes wmo...@ucsc.edu wrote:
Dear Boss:
I strongly recommend going with the 3.6 version of RT. The install takes a
few minutes, and it otherwise meets all the requirements of our
to install.
This isn't an official release but it should be quite useable.
The solution to your current problem is to add the following to
./lib/RTx/AssetTracker/System.pm
sub ACLEquivalenceObjects {
return ();
}
-Todd
On Wed, Oct 20, 2010 at 3:02 PM, Jeff Lucas jlu...@eagleinvsys.com wrote
Not that I'm aware of but I did write an RT extension that makes it
easy to compare queue rights side-by-side and assign them to specific
users and groups.
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
On Sun, Sep 5, 2010 at 12:28 PM, John Alberts
Try: perldoc -F
On Thu, Jul 29, 2010 at 1:55 PM, Michael James
mja...@stonebridgebank.com wrote:
How come I can't view the documentation with RT_Config.pm using perldoc?
tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at
A scrip could check who owns the last ticket and give the new ticket to the
next person in the list of possible owners.
Sent from my iPhone
On Jun 25, 2010, at 12:39 AM, Torsten Brumm torsten.br...@googlemail.com
wrote:
Hi,
today i got a request from a department, they need the following
contributions on building the wiki are welcome.
http://code.google.com/p/asset-tracker-4rt/w/list
-Todd
On Mon, May 17, 2010 at 3:38 AM, Francesc Guasch fran...@etsetb.upc.edu wrote:
Hi. I've been using RT for many years in different places and I love it.
Recently there has been a trend
Torsten,
I have never been a fan of using templates to create tickets. To me
the learning curve for CreateTickets is nearly as large as for
learning the RT API but does not have nearly the same amount of
flexibility.
-Todd
On Mon, Apr 12, 2010 at 2:53 AM, Brumm, Torsten / Kuehne + Nagel / Ham
Anyone know how to customize the FCKeditor instances in RT? I would
like to expose the editor controls be default.
I tried this but it doesn't pick up the config file:
$ git diff share/html/Elements/HeaderJavascript
diff --git a/share/html/Elements/HeaderJavascript
In file RTx/AssetTracker/Type_Overlay.pm change:
ModifyTypeAdmins = 'Modify administrators for type',
# loc_pair
to:
ModifyTypeWatchers = 'Modify watchers for type',
# loc_pair
On Wed, Mar 31, 2010 at 9:14 AM, Simon Dray simon.d...@antplc.com wrote:
Hi,
I am in the
I think this was the case at one time but I don't think so know. To
clarify, I'm referring to the ones installed from /etc/initialdata.
On Mon, Mar 29, 2010 at 4:06 PM, Jesse Vincent je...@bestpractical.com wrote:
On Sun, Mar 28, 2010 at 05:10:40PM -0400, Todd Chapman wrote:
All,
I
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