Hello all,
I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems now.
1. When inserting an article in a ticket now I get the HTML code on it, for
example this:
Dear customer,The change you have requested is not possible.Thank
you.
If I apply the same article in the 4.0.10
5:24 PM, charlyc...@yahoo.com.ar
<charlyc...@yahoo.com.ar> wrote:
> Hello all,
>
> I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems
> now.
>
> 1. When inserting an article in a ticket now I get the HTML code on it, for
> example this:
>
&g
This is fixed, the problem was on the dump of mysql that was not including the
AUTO_INCREMENT option when creating the tables.
Standard mysqldump should be fine.
El día domingo, 3 de agosto de 2014 17:47, charlyc...@yahoo.com.ar
charlyc...@yahoo.com.ar escribió:
Hello,
After moving my
Hello,
After moving my database from one server to another using mysqldump I get the
following error when trying to create a new ticket:
Aug 3 23:40:36 server RT: RT::Handle=HASH(0x7fcd09354c10) no row id returned
on row creation at /usr/local/share/perl5/DBIx/SearchBuilder/Handle/mysql.pm
Hello all,
Is it possible to have a query that returns all the tickets that changed the
status from resolved to open?
We need to know how many of the tickets were reopen on an specific period of
time.
Thank you,
Charly
--
RT Training - Boston, September 9-10
Hello,
My users would like to be able to use the Articles on the Jumbo screen, they
usually go to Jumbo to change some parameters and they would like to have the
Articles listed there in order to put comments on the tickets.
Is that possible? if so, how?
Thank you.
Charly
--
RT Training
18:36, Kevin Falcone
falc...@bestpractical.com escribió:
On Fri, Feb 14, 2014 at 12:17:04PM -0800, charlyc...@yahoo.com.ar wrote:
something fool..
my RT instance is not installed on the default location, when it was
asking for the location of RT.pm I was putting the full path to the
file
viernes, 14 de febrero de 2014 5:01, Emmanuel Lacour
elac...@easter-eggs.com escribió:
On 13/02/2014 21:23, charlyc...@yahoo.com.ar wrote:
it's working on 4.0.10, my bad. I had seen the extension but I got some
errors trying to install it and that's why I asked to the list.
which kind of errors
:
On Tue, Feb 11, 2014 at 04:28:11PM -0800, charlyc...@yahoo.com.ar wrote:
Do you know if there is any extension that allows you to save
messages when replying or commenting a ticket like a draft where
you can go back and forth an different tickets and send them when
they are ready
Hi,
Do you know if there is any extension that allows you to save messages when
replying or commenting a ticket like a draft where you can go back and forth
an different tickets and send them when they are ready?
RT 4.0.10
Thank you.
Charly
--
RT Training London, March 19-20 and Dallas May
in Chrome.
http://code.google.com/p/chromium/issues/detail?id=104331
Thank you!
De: Ruslan Zakirov r...@bestpractical.com
Para: charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Enviado: jueves, 18
Hi,
How can I do to move the Resolved element to the ticket menu instead of
having it under Actions?
Members would like to have easier access to it.
RT Version: 4.0.10
Thank you
Hi all,
I've been trying for a while to make work the Custom Fields with CommandByMail
and cannot find where the problem is.
There is a form on the support page that sends an email with this content:
Requestor: reques...@domain.com
CF.{CustomField1}: 201
CF.{CustomField2}:
Hi,
I would like to have a specific From on the outgoing emails hiding the name of
the users.
I would like to have something customized like this:
From: Company Name queue-em...@company.com
I try this:
Set($FriendlyFromLineFormat, \Company Name\ %s);
I get:
abril de 2013 16:17
Asunto: Re: [rt-users] From: on the outgoing emails
On 04/09/2013 12:37 PM, charlyc...@yahoo.com.ar wrote:
Hi,
I would like to have a specific From on the outgoing emails hiding the
name of the users.
I would like to have something customized like this:
From: Company
.
De: Ruslan Zakirov r...@bestpractical.com
Para: charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Enviado: viernes, 5 de abril de 2013 5:04
Asunto: Re: [rt-users] rt-mailgate Unknown encoding 'charset=utf-8'
This happens when
Hi,
Do you know if it is possible to include an article when creating a new ticket?
I'm running RT 4.0.8.
Thank you.
Charly
Hi,
I've been running rt-mailgate to download my emails and today I started getting
this error message on the fetchmail log.
RT server error.
The RT server which handled your email did not behave as expected. It
said:
Unknown encoding 'charset=utf-8' at /data/rt4/sbin/../lib/RT/I18N.pm line
miss understood your question please send further details on
what you are trying to achieve.
Best Regards
Martin
On 2012-12-19 19:56, charlyc...@yahoo.com.ar wrote:
Hi,
As far as I know RT should send an email to the requestor when Reply
is chosen as an Action or Commentand then Reply
Hi,
I found the problem, by mistake when I installed it I removed the scrip #6 (On
Correspond Notify Requestors and Ccs), I readded it and work perfectly now.
Thank you!
De: charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar
Para: martin.whel...@greenhills
Hi,
As far as I know RT should send an email to the requestor when Reply is chosen
as an Action or Commentand then Reply to requestor is chosen.
This is not my case, if I create a new Scrips with Send an email on Comment
work perfectly, but sometimes I don't want to send everything to the
Hi,
I need to add new custom statuses for a specific queue, anybody knows if it is
possible? If so, how to do it?
Thanks,
Charly
¡Buscá desde tu celular!
Yahoo! oneSEARCH ahora está en Claro
Hi,
I already searched on google, wiki, etc.. and I could not figure out how to do
it.
I have to display a specific message every time someone from specific group
logs in, the best way to have it, is to display it on the home page.
For example I want to display the message Escalation phone #
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