You are not supposed to modify the string username in login.html directly.
instead, you could make use of RT's i18n function to choose the language you
want, the easiest way is changing browser's language settings.
Regards
sunnavy
On Feb 9, 2015, at 5:24 PM, Shahab Sharifzadeh sshgu
Hi Shahab
The language on login page respects your browser settings, so you can set your
_browser_ language to fr to achieve it.
Regards
sunnavy
On Feb 5, 2015, at 7:45 AM, Shahab Sharifzadeh sshgu...@ymail.com wrote:
hi
login page language in RT is EN by default.
how i can change
I suggest you check /Admin/Tools/Configuration.html to see if @MailPlugins and
@Plugins were set successfully.
sunnavy
On 12-04-18 09:30, Fritz Mahnke wrote:
That's true, but I tried it both ways. I just changed it:
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
And then I
Is it possible that user test already exists?
sunnavy
On 12-03-20 13:38, Guillaume Hilt wrote:
Hello,
I'd like to create an user using RT API (with RT 3.8.7 on Ubuntu 10.04).
I tried in PHP with a request to /user/new using this post data :
id: user/new
Name: test
EmailAddress: t
For impatient people, I fixed this in branch 4.0/rest-remove-link-validation
in case you want to use it right now.
best wishes
sunnavy
On 12-03-01 01:25, sunnavy wrote:
I'm afraid linking tickets to articles are not supported in REST for now.
sunnavy
On 12-02-29 17:08, Witts J Mr wrote
I'm afraid linking tickets to articles are not supported in REST for now.
sunnavy
On 12-02-29 17:08, Witts J Mr wrote:
Hi there,
I am using the following code to create tickets on the CLI:
rt create -t ticket set subject=test cli ticket set queue=IT Support set
CF-Category=Request
I tested RT 4.0.4 with DBIx::SearchBuilder 1.61.
all modules are up-to-date from CPAN.
sunnavy
On 12-01-23 10:29, Ryo O wrote:
I had same problem Japanese Character ( RT3.8.11 )
Please check DBIx::SearchBuilder version.
DBIx::SearchBuilder version 1.56 or 1.59, i can get result of search
Hi Ryo
I think you misunderstood, I don't have the problem but was trying
to reproduce it.
anyway, downgrading SB to 1.5* doesn't help reproducing this problem.
sunnavy
On 12-01-24 09:12, Ryo O wrote:
Why don't you trying downgrade DBIx::SearchBuilder from 1.61 to 1.5.x
i did it like below
I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried
both stardalone server and apache+mod_fastcgi.
It would be great if there are more details of the configuration.
sunnavy
On 12-01-20 22:11, sunnavy wrote:
If you run RT with standalone server, is the problem still
If you run RT with standalone server, is the problem still there?
standalone server, I mean you start RT with something like
`/path/to/rt/sbin/rt-server --port 8080`
sunnavy
On 11-12-29 08:53, nectar wrote:
Sir,
Looks like can search Chinese character when use Perl 5.10 instead of
Perl
Take Med/Med for example, first Med means Priority, the sencond one
means Final Priority.
you can avoid the second one if you don't set Final Priority
sunnavy
On 12-01-05 15:41, RT User wrote:
All,
I have a Priority as a String plugin configured. Here is my configuration
below.
Set
Queue ___Approvals has its own special rules, checkout RT::Approval::Rule and
RT::Approval::Rule::Created
best wishes
sunnavy
On 11-12-20 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new
Yes, then you need to customize RT::Approval::Rule on your own.
best wishes
sunnavy
On 11-12-20 16:46, Daniel Garcia Mejia wrote:
So, it is possible to have a duplicate copy of queue '__Approval'
but with another name?
On 20/12/11 15:52, Daniel Garcia Mejia wrote:
I have a question
Hi Giuseppe
you need to update the VALUE param of $tickets-LimitSubject() accordingly,
the code is below the regex about 12 lines.
best wishes
sunnavy
On 11-06-21 15:32, Giuseppe Sollazzo wrote:
Hi,
I've edited the regular expression that is matched against subjects
to look like
m{(PROBLEM
not yet, I'll think about that though.
thanks.
best wishes
sunnavy
On 11-06-21 16:22, Giuseppe Sollazzo wrote:
Hi Sunnavy,
many thanks - it now makes sense :-) I had missed that bit of code.
Any plan to make the regexp customisable in future releases?
G
On 21/06/11 16:09, sunnavy
I believe it's a config issue too.
sunnavy
On 11-05-05 06:02, Ruslan Zakirov wrote:
Check rt config through the web UI.
Regards, Ruslan. From phone.
05.05.2011 3:56 пользователь Lars Braeuer l...@mpexnet.de написал:
Hi,
are you talking about the More about the requestors section when
actually, it's chrome's bug, which is fixed already, and I believe
the fix will be included in the next release of chrome.
see also http://code.google.com/p/chromium/issues/detail?id=62123
for users who want it now, I attached the workaround patch too.
best wishes
sunnavy
On 10-11-25 08:35
it's indeed a bug of fckeditor, I have filed a bug report,
see http://dev.ckeditor.com/ticket/6717
best wishes
sunnavy
On 10-11-22 14:26, Gary Holmes wrote:
Hi all,
We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the
textarea that is used to input comments on tickets
Hi vivian
the charset of the email from outlook is set to gb2312, which only contains
simplified chinese characters, if you want to use traditional chinese too,
you need to set the outgoing charset to utf8 or at least gbk in outlook.
best wishes
sunnavy
On 10-11-23 12:37, Vivian Lee wrote:
Hi
Hi Peter
it's fixed and will be included in 3.8.9, see also the ticket:
http://issues.bestpractical.com/Ticket/Display.html?id=15068
thanks for reporting this bug
best wishes
sunnavy
RT Users,
After some testing, it appears as though I have found a bug relating to the
display of custom
maybe you want to try RT::Extension::CommandByMail, you can find it on cpan
On 10-06-15 05:12, nordik24 wrote:
hi
im able to create a ticket by sending an email but i dont know how to fill
the other fields apart from Subject. I have 4 custom fields that i want to
fill when i send the mail
Hi Rodolphe
which part you don't understand?
IMHO, the extension's workflow is not complex at all.
best wishes
sunnavy
On 09-11-03 17:41, Rodolphe A. wrote:
sunnavy,
Can you give us some examples in RT with your plugin ?
Because I don't understand your documentation.
Thanks
Hi Rodolphe
Maybe you're interested in the RT extension attached, which is based on the
wiki you read.
I'm thinking of publishing it to CPAN soon.
best wishes
sunnavy
On 09-11-02 12:00, Rodolphe ALT wrote:
Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Hi Rodolphe
It's a bug, I'm sorry for that.
please test the new version attached.
best wishes
sunnavy
On 09-11-02 15:16, Rodolphe ALT wrote:
Hi Sunnavy,
Thanks a lot for this tip, because on the link (
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages) it was
not wrote
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/
vessel_3.8.2 --skip-test
On Jan 15, 2009, at 10:18 PM, Odhiambo Washington wrote:
On Thu, Jan 15, 2009 at 10:48 AM, sunnavy
sunn...@bestpractical.com wrote:
On Jan 15, 2009, at 1:19 PM
:43 PM, sunnavy sunn...@bestpractical.com
wrote:
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/
vessel_3.8.2 --skip-test
Aah now ...
configure: creating ./config.status
config.status: creating unix-cc.mk
config.status
!
On Jan 16, 2009, at 12:01 AM, Odhiambo Washington wrote:
On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington odhia...@gmail.com
wrote:
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.com
wrote:
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test
# then we can run rt's own tests this way:
$ /tmp/vessel_3.8.2/bin/rt-self-test
Everything goes well for me.
Good luck!
best wishes
sunnavy
On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
sunn...@bestpractical.com wrote:
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-
test
.
Log is always the best friend of debugging.
On Oct 13, 2008, at 4:55 PM, Andro wrote:
Hi sunnavy I show you my practice as below(some image files): Step
1. I create an ticket Step 2. Result of creating ticket (including
the Links) Step3. Ticket in the queue(pending approval) Step4
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
best wishes
sunnavy
___
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O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
best wishes
sunnavy
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Community help: http://wiki.bestpractical.com
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Discover
-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
best wishes
sunnavy
___
http
Hi Jami
There's a right named ModifySelf, grant the group or user with this
right will do what you want. :)
thanks
sunnavy
On Apr 6, 2008, at 2:33 PM, [EMAIL PROTECTED] wrote:
HI,
I am running RT 3.6.1. I want Preference at user accounts so that
the can
change their account password
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