Dear all,
I'm trying to figure out an odd issue with RT. We recently upgraded to 3.8.4,
and since then, the messages with any type of attachments (e.g. Excel, Word,
PNG...) are no longer parsed properly. I could attach a PNG image to the ticket
via Web GUI but not through email
Any clues?
Yes, search and read the list archives for broken attachments.
Seems you may have missed a step in the upgrade process,
though one cannot be certain without knowing what you upgraded from.
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You need condition as well. Also adding space as value is not a good
option, use DeleteCustomFieldValue method.
On Tue, Jul 14, 2009 at 5:59 AM, Carlos A.
Alvarezcarlos.alva...@commxinc.com wrote:
I will like to create a scrip where the status of a ticket is automatically
changed from open to
Carlos,
Sounds like you are creating a situation where the ticket status is
constantly switched between open and stalled every time the
Requestor and ticket owner communicate to each other. Seems a bit busy
but hey, if that's what you want. Try something like this:
*Scrip 1 - Owner reply:*
to the owner, it doesn't
always happens, and some valid tickets are being closed due to this little
problem.
I appreciate your help.
Carlos
From: Ken Crocker [mailto:kfcroc...@lbl.gov]
Sent: Tuesday, July 14, 2009 12:25 PM
To: Carlos A. Alvarez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt
I will like to create a scrip where the status of a ticket is automatically
changed from open to stalled when a Owner replies to a requestor. I am using
rt-crontool to monitor the status of the tickets and auto resolve the ticket
after 72 hours of inactivity. I created a custom field to
How do I resolve this:
[debug]: /autohandler calls old style callback, use $m-callback
(/opt/rt3/share/html/Elements/Callback:51)
I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT3 and
now my log file is registering that line frequently.
Kevin W. Gagel
Network
On Fri, Jul 10, 2009 at 02:31:45PM -0700, Kevin Gagel wrote:
How do I resolve this:
[debug]: /autohandler calls old style callback, use $m-callback
(/opt/rt3/share/html/Elements/Callback:51)
I recently switched from RT::Authen-ExternalAuth to using LDAPSMB1.2_RT3 and
now my log file is
You can either use the queue specific subject tags, or see my earlier
posts on this list about tweaking the codebase
to emit subjects like:
[RTname Qname ID#] Actual Subject
Either way, be sure to read perldoc RT_Config.pm thoroughly, as there
are some magic variables in there that need to be
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
On Wed, Jul 8, 2009 at 7:17 PM, Chip Meffordc...@well.com wrote:
Been a happy RT user for a few years now, currently running
3.8.1. For these last years, I've only had one active queue
for helpdesk.
Ruslan Zakirov wrote:
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
Hey Ruslan;
yes, That part I get, however the body of the auto reply
contains contradictory info.
While the subject will say:
[queue-name ID#] Blah blah blah,
in the body
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
On Wed, Jul 8, 2009 at 8:15 PM, Chip Meffordc...@well.com wrote:
Ruslan Zakirov wrote:
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
Hey Ruslan;
Ruslan Zakirov wrote:
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
Err, a bit out of my depth I guess. Not sure
where to do this, not keen on fiddling Templates_Overlay.pm
or similar. And not clueful on how to add queue specific stuff
in the
On Wed, Jul 08, 2009 at 12:40:29PM -0400, Chip Mefford wrote:
Ruslan Zakirov wrote:
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
Err, a bit out of my depth I guess. Not sure
where to do this, not keen on fiddling Templates_Overlay.pm
or
I'm getting the following error.
---Paste---
Command output: RT server error.
The RT server which handled your email did not behave as expected. It said:
temporary failure - RT couldn't find the queue: general
---End Paste---
I have renamed the General queue to 01-General so that it always
It's hardcoded in mail aliases. You have to reconfigure them and run
newaliases program, however exact steps may depend on the MDA that is
in use.
On Mon, Jul 6, 2009 at 8:53 PM, Kevin Gagelga...@cnc.bc.ca wrote:
I'm getting the following error.
---Paste---
Command output: RT server error.
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Roman Hochuli
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Saegereistrasse 29
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Phone: +41 44 562 30 40
Fax: +41 44 562 30 41
URL: www.nexellent.ch
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Imagination is the one weapon in the war
against reality.
Hello everyone,
I'm a begginer in RT, i installed rt3.8.1, and i want to generate tickets by
email, for that i installed RT-Extension-CommandByMail0.06, all the commands
woke except those of Custom Field, to resolve this prolem i installed
ExtractCostomFieldValues, it workes for the new custom
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Hello list,
For my brand-new RT implementation, one of my users created a ticket
with
Subject:
AGH!
Which is stretching the heck out of the layout whenever that ticket's on
the page. Where would I define
] Behalf Of Gabriel
Cadieux
Sent: Friday, October 31, 2008 10:52 AM
To: RT Users Mailing List (E-mail)
Subject: [rt-users] (no subject)
hi all!
is there a simple way to get stalled tickets to also show up in the 10 highest
priority tickets that i own along with the open ones?
thanks
Gabriel Cadieux
replied to?
thanks!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Gabriel
Cadieux
Sent: Friday, October 31, 2008 10:52 AM
To: RT Users Mailing List (E-mail)
Subject: [rt-users] (no subject)
hi all!
is there a simple way to get stalled tickets to also
hi all!
is there a simple way to get stalled tickets to also show up in the 10 highest
priority tickets that i own along with the open ones?
thanks
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613)
D'OH.
thanks. lol
-Original Message-
From: Jerrad Pierce [mailto:[EMAIL PROTECTED]
Sent: Friday, October 31, 2008 11:32 AM
To: Gabriel Cadieux
Cc: RT Users Mailing List (E-mail)
Subject: Re: [rt-users] (no subject)
On Fri, Oct 31, 2008 at 11:00, Gabriel Cadieux [EMAIL PROTECTED
thanks, i will give that a shot!
:)
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Friday, October 31, 2008 11:10 AM
To: Gabriel Cadieux
Cc: RT Users Mailing List (E-mail)
Subject: Re: [rt-users] (no subject)
For your first question, you should be able to edit
Hello
With RT 3.6.3 at the bottom of each web page where the link to Best Practical
is it gives Time to display:
How can I get this back in version 3.8.1
Many thanks
_
Get more out of the Web. Learn 10 hidden secrets of
On Wed, Sep 03, 2008 at 05:18:49PM +, Nick Price wrote:
Hello
With RT 3.6.3 at the bottom of each web page where the link to Best
Practical is it gives Time to display:
How can I get this back in version 3.8.1
In RT 3.8, it's simply hidden by CSS. A local CSS stylesheet
Hi
I'm still having a few problems with the web interface of rt-3.8.1 on a new
install of fedora 9 including all the latest updates
In firefox on the localhost RT will run as follows http://localhost or
http://localhost/rt both take me to RT login page but I
only see the page in text format
What are your permissions on your RT folders? I'd take a look at those.
Charlie
On Aug 26, 2008, at 11:55 AM, Nick Price wrote:
Hi
I'm still having a few problems with the web interface of rt-3.8.1
on a new install of fedora 9 including all the latest updates
In firefox on the localhost
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EurISP Support Department
t. 0871 220 2233
e. [EMAIL PROTECTED]
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Sorry re read this.
As for the 404 page what does your apache error log tell you?
On Aug 26, 2008, at 11:55 AM, Nick Price wrote:
Hi
I'm still having a few problems with the web interface of rt-3.8.1
on a new install of fedora 9 including all the latest updates
In firefox on the
Basically looks like you need a VirtualHost entry with your outside
IP address. Since the default site is using a wildcard you can't on your
secondary site, You could remove default and have the following with
ServerName blah ServerAlias blah2 etc .. something along these lines ..
but
http://wiki.bestpractical.com/view/ManualApacheConfig - on this page
everything you need is described, except new for 3.8 option
$WebDomain, but read comments below.
On Tue, Aug 26, 2008 at 8:55 PM, Nick Price [EMAIL PROTECTED] wrote:
Hi
I'm still having a few problems with the web interface
hi:
i am using rt 3.4.5 now and tried to upgrade to 3.8.0 in another machine.
after upgrade, i found the Chinese characters in the subject of old
tickets become ???.
others fields are ok.
i go to the attachment table with phpMyAdmin and found situation below:
the subject data in rt
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Sorry, outlook auto-completed the addressee, meant for the request
email.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kimberly
McKinnis
Sent: Monday, July 21, 2008 6:26 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] (no subject
All,
I've installed the Request Tracker application at the request of a user to
track grant proposals inside our institution but am running into issues getting
fetchmail to be able to poll the exchange mailbox we've setup for customers to
send requests to so a ticket is autogenerated in
Hello all,
I've created a custom field (mandatory field) and the value that is chosen
is assigned to the subject the email generated. When I create the ticket it
works fine:
RT_System - Subject changed from (no value) to 'Digital Recording
Problem'
(Digitial
Is there any way that I could parse the subject line to look for specific
words, and based on those words, have a scrip change to a specific queue?
Thanks,
Laura
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View this message in context:
http://www.nabble.com/Parse-subject-to-extract-keywords--tp16186548p16186548.html
Sent from the
Is there any way that I could parse the subject line to look for specific
words, and based on those words, have a scrip change to a specific queue?
Hi Laura,
I have a scrip that does this. In the scrip, I have the following:
Condition: On Create
Action: User Defined
Template: Global Template:
Igrella,
Yep. Actually, the scrip would have a user-defined action, which
would be the code to check the type of transaction and if correct, check
for the value in the subject line and for each specific hit, set the
queue id to what you want in the Custom Action Clean up area.
Kenn
stop
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From: Mike Peachey [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 07, 2008 7:09 AM
To: Greg Evans; RT Users
Subject: Re: [rt-users] Ideas on best way to do this?
Greg Evans wrote:
Hey Mike,
Thanks for the reply. I am attaching a screenshot of what
I created for my
tickets
Exactly what I needed too!
Sweet!
On Feb 15, 2008 4:45 PM, Gene LeDuc [EMAIL PROTECTED] wrote:
Hi Robert,
The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup
so
we could remove the box entirely
Robert,
Here is some code we use that embeds ticket info into the subject line:
Subject: Request Titled: {$Ticket-Subject} has been resolved!
This ticket has been resolved. DO NOT reply to this message!
-
Hello,
I am using RT 3.6.4, I setup the whole application, and everything
works perfect. My manager wants me to make some changes in the system
and I was able to do so for most of it. Now I am stuck on the point
that I don't know where I can change/add something to the subject
string.
right now
Hi Robert,
The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so
we could remove the box entirely for certain outgoing messages.
Regards,
Gene
At 11:44 AM 2/15/2008, Robert Keidel wrote:
I am
Hi Gene,
that's what I was looking for. Thanks for the help. Next issue solved.
Thanks again to everybody.
Robert
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I would ask this question to the asset track list or look at their
wiki, but those aren't available. I have AT installed and it appears
in the RT menu, however, the only option I have for adding machines
is server. I don't have any other types of machines available and
can't figure out
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Anyone know how to adapt this for RT 3.6.1?
--- share/html/Elements/MyRequests.orig Wed Feb 2 00:20:40 2005
+++ share/html/Elements/MyRequests Mon Sep 18 21:37:08 2006
@@ -58,8 +58,17 @@
/
%init
my $rows = $RT::MyRequestsLength;
+my $Queues = RT::Queues-new($session{'CurrentUser'});
I get this error when trying to get an RSS link in 3.6.3 does anyone have an
Idea of the cause?
error: Can't locate object method channel via package XML::RSS at
/opt/rt3/share/html/Search/Results.rdf line 57.
context:
...
53:
54:
# create an RSS 1.0 file
On May 4, 2007, at 12:14 PM, mfuller wrote:
I get this error when trying to get an RSS link in 3.6.3 does
anyone have an Idea of the cause?
error: Can't locate object method channel via package
XML::RSS at /opt/rt3/share/html/Search/Results.rdf line 57.
Do you have XML::RSS installed?
When I send to RT an email(for example in ISO-8859-2) with subject which has
all polish specific letters: ŻŹĆŃŁĄŚÓĘżźćńłąśóę, RT sends me automatic replay
and when I reciving it under Mozilla Thunderbird subject looks like it has been
cuted. Whole email pasted below:
From - Thu Apr 05
Hi,
We're in the process of upgrading from rt-3.2.2 to rt-3.6.1.
We were using the messageid patch from:
http://lists.fsck.com/pipermail/rt-devel/2004-September/006279.html
which meant that even if an email reply did not include the ticket
reference it still ended up being appended to the
Interesting patch. May be the author has an update. Peter?
On 10/16/06, Steve Ison [EMAIL PROTECTED] wrote:
Hi,
We're in the process of upgrading from rt-3.2.2 to rt-3.6.1.
We were using the messageid patch from:
http://lists.fsck.com/pipermail/rt-devel/2004-September/006279.html
which meant
October, 2006 14:03
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Permissions to view More about user
Hi list,
I wrote a script to pull all our user information from out directory into RT.
Information such as Phone Numbers etc.. that kind of thing.
All this information can now be viewed from
Hi,
I have a custom status field that gives a more detailed
breakdown of the tickets. I also have set up scrips to send notifications when
this custom status changes. I did have notifications set up when the standard RT
status changes, and On Resolve, but I want to remove these to
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Now then all,
Is it possible to change the best practical graphic to one of my own, or
even add one along side this. Also I would like the graphic to be sent
out with the ticket correspondence. any ideas would be most grateful.
(Using RT-3.4)
Cheers
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