[rt-users] Change Subject When Resolving

Hello Everyone, We recently noticed that if you change the subject of a ticket while you are resolving it, the change does not take effect. I've noticed this for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet. Can anyone confirm if this is a bug or if it's something

Re: [rt-users] Change Subject When Resolving

On 01/09/2014 01:10 PM, Nathan Baker wrote: Hello Everyone, We recently noticed that if you change the subject of a ticket while you are resolving it, the change does not take effect. I've noticed this for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet. Can anyone

Re: [rt-users] Change Subject When Resolving

That makes sense. I might try to create a Scrip to update the ticket subject, since it would be very convenient for this particular application. Thanks! On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley t...@marchex.com wrote: On 01/09/2014 01:10 PM, Nathan Baker wrote: Hello Everyone, We

[rt-users] Change subject line for incoming mail

Hi everybody, I'm searching for a way to change the subject line of incoming emails to RT. My problem is the following: We have a lot of users who are not able to describe their problems in the email body and use only the subject line instead. So I thought about to change the behavior of RT to

[rt-users] Change Subject

Hi, How can I change the subject before creating the ticket? Thanks. -- Sergio Roberto Charpinel Jr. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

Re: [rt-users] Change Subject

On Thu, Oct 22, 2009 at 11:30:29AM -0200, Sergio Charpinel Jr. wrote: Hi, How can I change the subject before creating the ticket? to my knowledge, you have to modify method Gateway in lib/RT/Interface/Email.pm. else, you can setup a scrip that changes the subject just after insert and

Re: [rt-users] change subject string

Exactly what I needed too! Sweet! On Feb 15, 2008 4:45 PM, Gene LeDuc [EMAIL PROTECTED] wrote: Hi Robert, The [box] verbiage on the subject line (and the box itself) are set in the SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so we could remove the box entirely

Re: [rt-users] change subject string

Robert, Here is some code we use that embeds ticket info into the subject line: Subject: Request Titled: {$Ticket-Subject} has been resolved! This ticket has been resolved. DO NOT reply to this message! -

[rt-users] change subject string

Hello, I am using RT 3.6.4, I setup the whole application, and everything works perfect. My manager wants me to make some changes in the system and I was able to do so for most of it. Now I am stuck on the point that I don't know where I can change/add something to the subject string. right now

Re: [rt-users] change subject string

Hi Robert, The [box] verbiage on the subject line (and the box itself) are set in the SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so we could remove the box entirely for certain outgoing messages. Regards, Gene At 11:44 AM 2/15/2008, Robert Keidel wrote: I am

Re: [rt-users] change subject string

Hi Gene, that's what I was looking for. Thanks for the help. Next issue solved. Thanks again to everybody. Robert ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: