That seems to work like a charm... thanks for the hard work. :)
On Sat, May 15, 2010 at 7:32 PM, Christian Loos cl...@netsandbox.de wrote:
Hi Chris,
I just created an extension that is doing what you want.
You can check it out at github:
http://github.com/cloos/rt-extension-briefhistory
Hi Chris,
I just created an extension that is doing what you want.
You can check it out at github:
http://github.com/cloos/rt-extension-briefhistory
Chris
Am 13.05.2010 19:28, schrieb Chris Hall:
Thanks Raed and Torsten, I took a little bit of both. I ended up
editing
How can I filter from the history information I don't want to see? For
example.. snippet from a recent ticket:
Mon May 10 10:26:17 2010 The RT System itself - Status changed from 'new' to
'open'
http://rt.imctv.com/Ticket/Display.html?id=43#txn-708
Mon May 10 10:26:17 2010 Allen Stevens -
Check ths out: http://wiki.bestpractical.com/view/HideTransactions
Torsten
2010/5/13 Chris Hall hir...@gmail.com
How can I filter from the history information I don't want to see? For
example.. snippet from a recent ticket:
Mon May 10 10:26:17 2010 The RT System itself - Status changed
Hi Chris;
The value of the information you want to hide is only appreciated when
you need it.
But its possible to remove them from the ticket history by editing:
Ticket/Elements/ShowHistory
In the %INIT section change:
} else {
$Transactions = $Ticket-Transactions;
}
to
} else {
Thanks Raed and Torsten, I took a little bit of both. I ended up editing
Ticket/Elements/ShowHistory with:
} else {
$Transactions = $Ticket-Transactions;
if ($r-uri =~ /History\.html/) {
} else {
$Transactions-Limit(FIELD = 'Type', VALUE = 'Correspond');
$Transactions-Limit(FIELD =
