Re: [rt-users] Group Rights

Ron Yacketta writes: >Are group rights Additive? We have a Group that contains other groups with >certain granted rights, we would like to give one of the included groups >the ability to mange users. > >Will RT grant all the rights allowed in the Containing group as well as >those assigned

Re: [rt-users] Group Rights

Greetings Ron: I'm relatively new with RT but have progressed a lot and have already incorporated it into a live production environment. To my experience, the scenario of "Group Additives", as you put it, or assigning a "group" within a "group", is not necessarily the best business

[rt-users] Group Rights

All, Are group rights Additive? We have a Group that contains other groups with certain granted rights, we would like to give one of the included groups the ability to mange users. Will RT grant all the rights allowed in the Containing group as well as those assigned directly to the group?

Re: [rt-users] Group rights

On 10/20/15 6:45 AM, Kobus Bensch wrote: I have now tried every setting possible. How do I give a group permissions to see all the tickets in a particular queue, even if the ticket owner has been changed to a person not in that group? Theres no way to say "If a user is an owner of a ticket in

Re: [rt-users] Group rights

On Tue, 20 Oct 2015 11:45:54 +0100 Kobus Bensch wrote: > I have now tried every setting possible. How do I give a group > permissions to see all the tickets in a particular queue, even if the > ticket owner has been changed to a person not in that group? I

[rt-users] Group rights

Hi I have now tried every setting possible. How do I give a group permissions to see all the tickets in a particular queue, even if the ticket owner has been changed to a person not in that group? Thanks Kobus -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems

Re: [rt-users] group rights do not work

On 09/26/2012 02:32 PM, Tim Dunphy wrote: Hello, I am having a problem in getting and rt group to see it's queue and ticket and ONLY it's queue and tickets. I believe i have everything setup correctly in the interface, which leads me to believe I may be having a technical problem with my RT

Re: [rt-users] group rights do not work

On 09/26/2012 05:28 PM, Tim Dunphy wrote: Hi Glenn, Thanks for your input. However no progress has been made tho I followed your advice to the letter. Silly question.. Can you go to the mmtech *user* and click Memberships? What's the output of that? Best, --Glenn -- Glenn E. Sieb

[rt-users] group rights

Hello, How can I configure I on RT? 1. I have 2 Groups (group1, group2) 2. Users: - User_1_1 is member of group1 - User_1_2 is member of group 1 - User_2_1 is member of group2 - User_2_2 is member of group2 3. Queues: -

Re: [rt-users] group rights

Tariq, OR, you could also write a scrip that adds the other person of the group as a requestor and then set the privilege ShowTicket for Requestors only. You didn't say anything about owners, so I am assuming when you say his ticket, you meant the requestor. Hope this helps. Kenn

Re: [rt-users] Group Rights on System Groups Role Groups

On Apr 24, 2007, at 12:01 PM, Stephen Turner wrote: Hello all, Something came up recently that I'm surprise I haven't noticed before. In our RT system, we distribute queue administration to the business owners of the queues, and a queue admin recently reported that on the Group Rights

[rt-users] Group Rights on System Groups Role Groups

Hello all, Something came up recently that I'm surprise I haven't noticed before. In our RT system, we distribute queue administration to the business owners of the queues, and a queue admin recently reported that on the Group Rights screen for his queue, he could not see any groups listed