On Tue, Oct 07, 2014 at 03:49:31PM +0530, Ajay Kumar wrote:
> It removes that HTML tags while sending mails. Like I send mail via web
> following test
> "You may happy to know that RT is now working.
> Cheers,
> Ajai"
>
> following will be sent to user
> "You may happy to know that RT is now work
Hi,
Thanks for response.
On Mon, Oct 6, 2014 at 9:22 PM, Kevin Falcone
wrote:
> On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote:
> > rt4.2.1 with db.Then we are observing that HTML
> > comments/correspondence are not working.
>
> You're going to have to explain what "not working" mea
On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote:
> rt4.2.1 with db.Then we are observing that HTML
> comments/correspondence are not working.
You're going to have to explain what "not working" means.
Additionally, why are you upgrading to 4.2.2, the current release is
4.2.8.
-kevin
Dear All,
We have installed a fresh version of rt 4.2.2 and tested that HTML
comments/correspondence was working fine and then upgraded from
rt4.2.1 with db.Then we are observing that HTML
comments/correspondence are not working.
We tried to downgrade due to this issue.However not able to succeed
Alex Vandiver wrote
> On Mon, 2014-02-03 at 14:22 -0800, Alexey Bozrikov wrote:
>> I am attaching a diff -ur between upgrded and freshly installed RT 4.2.1,
>> as
>> I had exactly same issue when posting new tickets and replying to
>> existing
>> tickets from RT web interface. Our system has no cus
On Mon, 2014-02-03 at 14:22 -0800, Alexey Bozrikov wrote:
> I am attaching a diff -ur between upgrded and freshly installed RT 4.2.1, as
> I had exactly same issue when posting new tickets and replying to existing
> tickets from RT web interface. Our system has no customizations at all with
> excep
Kevin Falcone-2 wrote
> It would be great to see. We'd love to get to the bottom of what's
> going wrong for some users.
>
> -kevin
I am attaching a diff -ur between upgrded and freshly installed RT 4.2.1, as
I had exactly same issue when posting new tickets and replying to existing
tickets from
On Thu, Jan 09, 2014 at 07:25:33PM +0300, Boli wrote:
> I also seem to be experiencing this after an upgrade from 4.2.0 to 4.2.1
>
> I'll try to arrange a diff
It would be great to see. We'd love to get to the bottom of what's
going wrong for some users.
-kevin
> On 28/12/2013 01:55, Kevin Fal
Hi
I also seem to be experiencing this after an upgrade from 4.2.0 to 4.2.1
I'll try to arrange a diff
Boli
On 28/12/2013 01:55, Kevin Falcone wrote:
> On Mon, Dec 23, 2013 at 09:50:22AM +0100, Michael Polenske wrote:
>> thanks Bart for your test - I've done the same this morning, and
>> I can
On Mon, Dec 23, 2013 at 09:50:22AM +0100, Michael Polenske wrote:
>thanks Bart for your test - I've done the same this morning, and I can
> confirm that the
>problem is gone on a fresh installation of RT-4.2.1.
>@RT: I've done backup before new installation - do you want the archive
>
in webinterface
Cheers - Michael
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Freitag, 13. Dezember 2013 17:10
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Probl
ut-
>
> From my point of view the headers seem to be identical ... Attached a
> screenshot how it look like in webinterface
>
>
> Cheers - Michael
>
>
>
>
>
>
> -----Original Message-----
> From: rt-users-boun...@lists.best
-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Freitag, 13. Dezember 2013 17:10
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem with HTML tags appearing in
correspondence
Having attempted to Reply using th
Having attempted to Reply using the Rich Text Editor on a clean RT
4.2.1 install, I cannot replicate this at all.
Since you see literal HTML tags being recorded in ticket history, this
points to something broken in your use of the RichText editor.
Can one of the reporters please provide show a te
Hi Bart,
I was hoping to not have to downgrade. :P I can live without the rich text
editor for now.
Regards,
.lzs
On 11 December, 2013 at 8:33:59 pm, Bart (b...@pleh.info) wrote:
Hi,
As mentioned in that thread, I resolved it by installing version 4.2.0 again
using these steps:
# Download a
Hi,
As mentioned in that thread, I resolved it by installing version 4.2.0
again using these steps:
# Download and unpack version 4.2.0
wget wget http://download.bestpractical.com/pub/rt/release/rt-4.2.0.tar.gz
tar -xvzf rt-4.2.0.tar.gz
cd rt-4.2.0
# Only go up to the make upgrade, don't do the
I seem to be experiencing the same problem as mentioned in:
http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html
I don’t have custom templates. The HTML tags are only appearing when replying
thr
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