Hi Bernard,
Thank you so much for your suggestion!!! I tried it and
worked. Now I have to set it up as a cron job. I will let you know how that
goes.
Many thanks again!!!
Bernard McCormack wrote:
I had a problem with this as well you have to create a template with :
Hello Kevin,
Thanks for your reply. Please how would I do it if I
wanted to avoid cluttering up history?
Regards
Imonike
Kevin Falcone-2 wrote:
On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
I had a problem with this as well you have to create a
I've used the following to make it transparent, also not updating last
update.
-action-arg RecordTransaction: 0 --action-arg UpdateLastUpdated: 0
On 10-12-07 11:08 AM, imonike wrote:
Hello Kevin,
Thanks for your reply. Please how would I do it if I
wanted to avoid
It would appear the action-arg is dependent on the action. I'm not sure
if they support the same features. You may need to check out the source
for them. Mine was for LinearEscalate.
On 10-12-07 11:17 AM, Curtis Bruneau wrote:
I've used the following to make it transparent, also not updating
Hello all,
Please I am having problems setting up rt-crontool and using
the SendEmail action. I have created a user called rtcrontool, and in this
user's home directory, I have set-up a shell script called rtcrontool.sh
with the following command in it:
/opt/rt3/bin/rt-crontool \
I had a problem with this as well you have to create a template with :
RT-Send-Bcc: {$Ticket-Owner}
And use the action record comment
--action RT::Action::RecordComment --template 'your template name here'
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Mon, Dec 06, 2010 at 05:06:08AM -0800, imonike wrote:
Hello all,
Please I am having problems setting up rt-crontool and using
the SendEmail action. I have created a user called rtcrontool, and in this
user's home directory, I have set-up a shell script called rtcrontool.sh
On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
I had a problem with this as well you have to create a template with :
RT-Send-Bcc: {$Ticket-Owner}
And use the action record comment
--action RT::Action::RecordComment --template 'your template name here'
While this is
