@lists.bestpractical.com
Subject: Re: [rt-users] Quick Search
Greetings,
You can change the order in which the tickets show up for the quick search by
editing the search, then modifying the "Sorting" section. By default you will
see that the search is being sorted by "ID, Asc"
Greetings,
You can change the order in which the tickets show up for the quick search by
editing the search, then modifying the "Sorting" section. By default you will
see that the search is being sorted by "ID, Asc". I have attached a screenshot
of what it will look like. You will want to chang
Hi,
We have quick search on our users dashboards so they can click on the queue and
view the tickets that are in the queue they clicked on.
The only problem is that it shows the oldest tickets first not the newest ones.
Is there any way that we can change this?
Thanks
Sam
Sam Maher - IT Tec
On Mon, Jul 22, 2013 at 11:54:46AM -0700, Landon wrote:
>In RT you can type/paste a ticket number into the little search box on the
> upper right beside
>the ticket creation dropdown and find a ticket by ticket #.
>In RTIR this yields no results. Is there a reason for this or can it be
Hello,
Quick question here...
In RT you can type/paste a ticket number into the little search box on the
upper right beside the ticket creation dropdown and find a ticket by ticket
#.
In RTIR this yields no results. Is there a reason for this or can it be
fixed so ticket id is included in the s
Thanx Stuart,
that works for me.
Stefan
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Stuart Browne
Gesendet: Montag, 1. März 2010 07:45
An: RT-Users@lists.bestpractical.com
Betreff: Re: [rt-users
> -Original Message-
> From: stefan.rueetsc...@securiton.ch
>
> I'd like to quick-search also on fixed/resolved tickets.
>
> -Ursprüngliche Nachricht-
> Von: Renato S. Yamane
>
> On start page I can see a Quick Search pannel, but it have only 3 kind
> of status (New, Open and Sta
10 02:34
An: RT-Users@lists.bestpractical.com
Betreff: [rt-users] Quick search
On start page I can see a Quick Search pannel, but it have only 3 kind
of status (New, Open and Stalled).
Is possible add one more status (fixed/resolved)?
Regards,
R
On start page I can see a Quick Search pannel, but it have only 3 kind
of status (New, Open and Stalled).
Is possible add one more status (fixed/resolved)?
Regards,
Renato
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Apply the following http://wiki.bestpractical.com/view/ModifyQuery
and add the keyword any to a search for a ticket regardless of status.
<%init>
#active is the default: open new stalled
$$query =~ s/\bany\b/new open resolved stalled rejected deleted/i;
#$$query =~ s/\bclosed\b/resolved re
Thanks. I've bounced this to rt-bugs for review and probable
application for 3.8.2
-jesse
On Sep 10, 2008, at 2:26 PM, Espen Wiborg wrote:
Jesse Vincent <[EMAIL PROTECTED]> writes:
>On Fri, Sep 05, 2008 at 10:49:35AM +0200, Espen Wiborg wrote:
>> Jesse Vincent <[EMAIL PROTECTED]> writes:
>>>
Jesse Vincent <[EMAIL PROTECTED]> writes:
>On Fri, Sep 05, 2008 at 10:49:35AM +0200, Espen Wiborg wrote:
>> Jesse Vincent <[EMAIL PROTECTED]> writes:
>>> As I sad before, I'd love to take a patch :)
>>
>> Something like this, perhaps?
>Given the sorts of customizability people want, it might make
On Fri, Sep 05, 2008 at 10:49:35AM +0200, Espen Wiborg wrote:
> Jesse Vincent <[EMAIL PROTECTED]> writes:
> > On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
> >> We are the same, much prefer searching for all unresolved and
> >> resolved tickets in the quick search. The change has caused q
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Espen Wiborg
Sent: Friday, September 05, 2008 1:50 AM
To: Jesse Vincent
Cc: [EMAIL PROTECTED]; RT Users
Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved
Status
Jesse Vincent <[EMAIL PROTECTED]> w
-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent
Sent: Thursday, September 04, 2008 5:45 PM
To: [EMAIL PROTECTED]
Cc: RT Users
Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved
Status
On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote
On Thu, Sep 04, 2008 at 08:39:25PM -0500, [EMAIL PROTECTED] wrote:
>
> Any thoughts (based upon feedback thus far) to simply reverting back to the
> old way vs. a patch to make things configurable?
Yes. It's even clearer than before that different organizations have
different expectations and
Jesse Vincent <[EMAIL PROTECTED]> writes:
> On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
>> We are the same, much prefer searching for all unresolved and
>> resolved tickets in the quick search. The change has caused quite a
>> bit of abuse at the sysadmin (me).
> As I sad before, I'd love
I also wanted to be able to list all statuses in Simple Search results
in 3.8.1 so searched the wiki & the list archives for a possible
solution ... ultimately finding this callback (from whom or where I
honestly don't recall or I'd give appropriate credit):
Place the file ModifyQuery into
On Thu, Sep 04, 2008 at 08:45:15PM -0400, Jesse Vincent wrote:
>
> On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
>
> > We are the same, much prefer searching for all unresolved and resolved
> > tickets in the quick search. The change has caused quite a bit of
> > abuse
> > at the sysadmi
Jessie, I guess it just depends on the size of the organization, how many
queues they have, and how many open tickets are open at a given time. In
our environment, we have over 30,000 resolved tickets while we usually have
no more than a few dozen open in any given queue. It makes much more sense
On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
> We are the same, much prefer searching for all unresolved and resolved
> tickets in the quick search. The change has caused quite a bit of
> abuse
> at the sysadmin (me).
>
As I sad before, I'd love to take a patch :)
Best,
Jesse
> Gordon
We are the same, much prefer searching for all unresolved and resolved
tickets in the quick search. The change has caused quite a bit of abuse
at the sysadmin (me).
Gordon
Helmuth Ramirez wrote:
> On our end when we're searching for a ticket,
> 99% of the time its to look for something that's
-Original Message-
From: Greg Evans [mailto:[EMAIL PROTECTED]
Sent: Thu 9/4/2008 6:42 PM
To: Helmuth Ramirez; 'Jesse Vincent'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status
They can still search resolved by usi
cal.com
Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved
Status
I'd love to say I'd write the patch, but sadly Perl (or any coding for
that matter) is not my strong point. Not from a lack of trying though,
I went out and bought a Perl book just t
practical.com
Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved
Status
On Thu, Sep 04, 2008 at 05:53:41PM -0400, Helmuth Ramirez wrote:
> Hi everyone,
>
> A couple of my users noticed our newly upgraded version of RT (3.8.1)
> handles the quick searches di
On Thu, Sep 04, 2008 at 05:53:41PM -0400, Helmuth Ramirez wrote:
> Hi everyone,
>
> A couple of my users noticed our newly upgraded version of RT (3.8.1)
> handles the quick searches differently from past versions (3.6.3). When
> they perform a Quick Search, it does not search on Resolved tick
Hi everyone,
A couple of my users noticed our newly upgraded version of RT (3.8.1)
handles the quick searches differently from past versions (3.6.3). When
they perform a Quick Search, it does not search on Resolved tickets
anymore. The quick search was how we were able to quickly pull up
histori
I edited RT At A Glance from configuration->global->rt at a glance, and all I
did was add a view MY Requests to the page. After logging out and back in
again, All I see are the 3 reports from the left hand side: my top 10
tickets I own, top 10 tickets unowned, and My Requests. The rest of the page
hi ,
I have recently installed RT 3.6.1 on fedora 4. am not able to view mails in Quick
search
menu. What might be likely cause for this problem?
thx
raghav
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