Peer Michael schrieb:
It's seems, that your Autoreply script isn't a global script, but a script,
that runs only in a specific queue.
So? Of course it's a local scrip, I need a different autoreply template for each
of my queues.
Regards,
--ck
--
http://www.de-punkt.de [ [EMAIL
Hi,
I really need a solution to this problem ASAP, our complete ticketing has ground
to a halt. How can it happen that only a completely new requestor (not known to
RT before) receives the initial autoreply and all correspondence via e-mail, but
all known requestors don't receive anything *at
Hi,
the rt debug log looks like this during one of the broken transactions:
[Fri Aug 31 14:26:21 2007] [debug]: About to commit scrips for transaction
#324709 (/usr/local/rt/lib/RT/Transaction_Overlay.pm:173)
[Fri Aug 31 14:26:21 2007] [info]:
[EMAIL PROTECTED] #59902/324709 - Scrip 7
It's seems, that your Autoreply script isn't a global script, but a script,
that runs only in a specific queue.
Michael
No - the following scrips are active for that queue:
Scrips which apply to all queues
* Open Blank
On Correspond Open Tickets with template Blank
*
Kenneth Crocker schrieb:
Christopher,
Did you happen to modify the scrip to do a notify instead of an
autoreply? A notify will not send an E_mail to the requestor if the
requestor is the creator of the ticket, an autoreply will.
No - the following scrips are active for that queue:
Hi,
we have been running RT for several years now with great results (around 60K
tickets so far). However, our RT installation recently started to display a
weird behavior:
If a new requestor (has never before opened a ticket with their mail address,
thus unknown to RT) starts a new ticket, they
Christopher,
Did you happen to modify the scrip to do a notify instead of an
autoreply? A notify will not send an E_mail to the requestor if the
requestor is the creator of the ticket, an autoreply will.
Kenn
LBNL
On 8/24/2007 11:36 AM, Christopher Kunz wrote:
Hi,
System groups:
Hi,
System groups:
Everyone: CreateTicket
Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch
Requestor: CreateTicket, ModifyTicket, ReplyToTicket, ShowOutgoingEmail, Watch
No user-defined groups with special privileges exist.
For the problematic queue:
Everyone:
Hi,
we have been running RT for several years now with great results (around 60K
tickets so far). However, our RT installation recently started to display a
weird behavior:
If a new requestor (has never before opened a ticket with their mail address,
thus unknown to RT) starts a new ticket, they
Christopher,
What kind of privileges have you set up both globally and by Queue for
the role Requestor. Also, you may have some privileges for system groups
or user-defined groups that overlap the requestor so that even if the
actual user does not have a particular privilege as a requestor,
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