On 22-3-2016 14:22, Parish, Brent wrote:
> Sorry! You are quite correct, Joop - I am using that extension (and yes, it
> is compatible with 4.4 -- or rather I should say that I have not had any
> issues with it yet)
>
No problem. I'm going to try it on a test setup and if it adds to our
workfl
: Monday, March 21, 2016 4:27 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Replying to the same ticket at same time.
On 21-3-2016 20:48, Parish, Brent wrote:
> 4.4 offers a "ticket locked" message that you can leverage
>
>
>
Are you referring to core functional
On 21-3-2016 20:48, Parish, Brent wrote:
> 4.4 offers a "ticket locked" message that you can leverage
>
>
>
Are you referring to core functionality? because I haven't seen that
mentioned in the 4.4 Readme.
I'm aware of the extension RT::Extension::TicketLocking but haven't
tried if its compatible w
gt; 4.4 offers a "ticket locked" message that you can leverage
>
>
> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Monday, March 21, 2016 3:13 PM
> To: Jesse Maseto
> Cc: rt-users
4.4 offers a "ticket locked" message that you can leverage
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Matt Zagrabelny
Sent: Monday, March 21, 2016 3:13 PM
To: Jesse Maseto
Cc: rt-users
Subject: Re: [rt-users] Replying t
On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto
wrote:
> Scenario: Two different employees are working on and replying to the same
> ticket at the same time.
>
> Is there a way to send a notification that this ticket has already been
> replied to before the second reply is sent? or while the second
Scenario: Two different employees are working on and replying to the same
ticket at the same time.
Is there a way to send a notification that this ticket has already been
replied to before the second reply is sent? or while the second employee
has the ticket open?
Thank you for your help.
-Jesse
