Le 5 mars 2010 18:47, Jerrad Pierce jpie...@cambridgeenergyalliance.org a
écrit :
For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see
CF1,
CF2, CF3 and can modified only CF1. Is that Possible ?
Yes, as long as you want the same rights for whatever other queues
those CFs
Yes thanks, CF rights start to make sence now ...
Le 5 mars 2010 19:12, Ken Crocker kfcroc...@lbl.gov a écrit :
Charles,
What I think you're missing is that even though Custom Fields are *applied
* to Queues, the privileges to See/Modify/Admin them is *granted via
Groups*. That means I
Hi,
I'm having trouble with the right management in RT.
First
I've installed RightsMatrix to manage Rights. (by the way, very useful
to get a better view on the rights system). I have seen that we can't manage
each custom field rights by Roles. The Roles Rights on CF can only be
granted in
each custom field rights by Roles. The Roles Rights on CF can only be
granted in Global way? So am i missing something ?
The fact that CFs themselves may be selectively applied to queues?
Second
Can i set a filter on the right Showticket?
For instance, i would grant some user too see
Le 5 mars 2010 17:36, Jerrad Pierce jpie...@cambridgeenergyalliance.org a
écrit :
each custom field rights by Roles. The Roles Rights on CF can only be
granted in Global way? So am i missing something ?
The fact that CFs themselves may be selectively applied to queues?
Yes but in in a queue
For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1,
CF2, CF3 and can modified only CF1. Is that Possible ?
Yes, as long as you want the same rights for whatever other queues
those CFs are applied to and those users can access.
--
Cambridge Energy Alliance: Save money.
Charles,
What I think you're missing is that even though Custom Fields are
/applied/ to Queues, the privileges to See/Modify/Admin them is /granted
via Groups/. That means I could apply a CF to 3 different Queues and if
I didn't grant any groups any rights to see/modify/admin that CF, then