Re: [rt-users] Searching on Custom Fields

2012-02-22 Thread Ruslan Zakirov
Hi, Do you test query builder as root or jasonm? On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote: 1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of cf's associated with this queue (Systems). 2.  

Re: [rt-users] Searching on Custom Fields

2012-02-22 Thread Jason Marshall
I did all my testing as jasonm and one other non-root user. Shall I try it as root? Do you test query builder as root or jasonm? On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote: 1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of cf's associated

Re: [rt-users] Searching on Custom Fields

2012-02-22 Thread Jason Marshall
Hey! It works like it should as root! Do you test query builder as root or jasonm? On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote: 1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of cf's associated with this queue (Systems). 2.  

Re: [rt-users] Searching on Custom Fields

2012-02-21 Thread Ruslan Zakirov
Hi, A few screenshots would be helpful to better understand situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything specifically about this issue. RT 3.8.8 I've got

Re: [rt-users] Searching on Custom Fields

2012-02-21 Thread Jason Marshall
Can I post those to the list without getting yelled at? A few screenshots would be helpful to better understand situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything

Re: [rt-users] Searching on Custom Fields

2012-02-21 Thread Kevin Falcone
On Tue, Feb 21, 2012 at 08:33:17AM -0700, Jason Marshall wrote: Can I post those to the list without getting yelled at? As long as they're small. Otherwise you could host them somewhere and post a link. In particular, seeing the Query Builder *and* the configuration of the Custom Field in

Re: [rt-users] Searching on Custom Fields

2012-02-21 Thread Jason Marshall
1. http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of cf's associated with this queue (Systems). 2. http://scrambling.ca/crap/rt-users_2_show-two-cfs.png shows a random ticket's CF's (ticket is in Systems queue). 3.

[rt-users] Searching on Custom Fields

2012-02-17 Thread Jason Marshall
Hi all, I looked through the archives as best I could and didn't see anything specifically about this issue. RT 3.8.8 I've got a queue with 2 custom fields associated with it (they're not global custom fields). Click on Tickets, then New Search. Select the queue, and hit Add These Terms,

Re: [rt-users] Searching by Custom Fields

2007-11-30 Thread Kevin Squire
On Thu, 29 Nov 2007 16:46:05 -0500 Jen Scales [EMAIL PROTECTED] wrote: I apologize in advance if this question has already been asked as I have not found a quick way to search the archives Since someone already answered your main question, I figured I would answer this one. I like to use

[rt-users] Searching by Custom Fields

2007-11-29 Thread Jen Scales
Hello, I apologize in advance if this question has already been asked as I have not found a quick way to search the archives and I am new to the list. I need my Help Desk agents to be able to do a simple search on a Custom Field (I created fields for Last Name and First Name of the user

Re: [rt-users] Searching by Custom Fields

2007-11-29 Thread Todd Chapman
Add the queue to the search and then the queue's custom fields will appear. On 11/29/07, Jen Scales [EMAIL PROTECTED] wrote: Hello, I apologize in advance if this question has already been asked as I have not found a quick way to search the archives and I am new to the list. I need