Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Monday, 13 February 2012, 20:08
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created
...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote:
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: Approvals-PO
This _won't_ work. You _need_ to use the
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users
On 01/10/2012 01:21 AM, Asanka Gunasekera wrote:
Hi Can any one tell me what I am doing wrong??
Kevin told you what you're doing wrong 5 days ago. Please read his
response.
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order
2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
[1]http://requesttracker.wikia.com/wiki/ApprovalCreation
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +
: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
@lists.bestpractical.com
Sent: Friday, 30 December 2011, 9:35
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Daniel, thanks for the reply
I am using Oracle as the database and under scrips I am unable to find any
entry relating to the queue 2 (_approvals)
Thanks and Regards
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Thanks and Regards
Hi,
Scripts in '__Approval' queue are not visible, but you can't copy these
scripts for another new approval queue that you create with MYSQL.
Insert as 'root' user these following code:
insert into Scrips (Queue, Description, ScripCondition, ScripAction,
ConditionRules, ActionRules,
-users@lists.bestpractical.com
Sent: Thursday, 29 December 2011, 18:43
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi,
Scripts in '__Approval' queue are not visible, but you can't copy these scripts
for another new approval queue that you create with MYSQL. Insert as 'root'
user
Can someone point me to documentation on how to set up the approval system
in RT?
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at
Start reading here:
http://wiki.bestpractical.com/view/ApprovalCreation
http://wiki.bestpractical.com/view/ManualApprovals
2010/8/3 Gary Greene ggre...@minervanetworks.com
Can someone point me to documentation on how to set up the approval system
in RT?
--
Gary L. Greene, Jr.
IT Operations
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