Re: [rt-users] setting up approvals on RT 4.0.1

2012-02-14 Thread Asanka Gunasekera
Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 13 February 2012, 20:08 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi I found why the tickets are not visible in the approvals tab. when a ticket is created

Re: [rt-users] setting up approvals on RT 4.0.1

2012-02-13 Thread Asanka Gunasekera
...@yahoo.co.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 19 January 2012, 9:58 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi I am stuck! any help can any one give

Re: [rt-users] setting up approvals on RT 4.0.1

2012-02-13 Thread Asanka Gunasekera
Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, I am sure some one would have got this working, is there any one who can give me some hand in this, though I can see the ticket created by looing up in the logs. Aprovals do not show up in approvals tab? Thanks

Re: [rt-users] setting up approvals on RT 4.0.1

2012-02-13 Thread Thomas Sibley
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote: Now can some one tell me what I am doing wrong, below is my template ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}-Subject} Depended-On-By: TOP Queue: Approvals-PO This _won't_ work. You _need_ to use the

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-18 Thread Asanka Gunasekera
Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Can any one tell me what I am doing wrong?? Thanks and regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-10 Thread Thomas Sibley
On 01/10/2012 01:21 AM, Asanka Gunasekera wrote: Hi Can any one tell me what I am doing wrong?? Kevin told you what you're doing wrong 5 days ago. Please read his response. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-09 Thread Asanka Gunasekera
, 5 January 2012, 11:53 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, the steps which I have taken while trying to setup Approvals as follows 1) Create queue PO-Qre         a) Create template Create Approvals         ===Create-Ticket: poreq         Subject: Approve purchase order

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-05 Thread Kevin Falcone
2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: Hi All, I am trying to set up approvals on RT 4.0.1 and I am following [1]http://requesttracker.wikia.com/wiki/ApprovalCreation

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-04 Thread Asanka Gunasekera
Thanks you for the reply Best Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-04 Thread Asanka Gunasekera
: Re: [rt-users] setting up approvals on RT 4.0.1 Thanks you for the reply Best Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-03 Thread Kevin Falcone
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: Hi All, I am trying to set up approvals on RT 4.0.1 and I am following http://requesttracker.wikia.com/wiki/ApprovalCreation but in this document it talks about copying scripts and templates from _Approval queue.

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-02 Thread Asanka Gunasekera
@lists.bestpractical.com Sent: Friday, 30 December 2011, 9:35 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Daniel, thanks for the reply I am using Oracle as the database and under scrips I am unable to find any entry relating to the queue 2 (_approvals) Thanks and Regards

[rt-users] setting up approvals on RT 4.0.1

2011-12-29 Thread Asanka Gunasekera
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following http://requesttracker.wikia.com/wiki/ApprovalCreation but in this document it talks about copying scripts and templates from _Approval queue. I can only find 5 templates but there are no scripts Thanks and Regards

Re: [rt-users] setting up approvals on RT 4.0.1

2011-12-29 Thread Daniel Garcia Mejia
Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules,

Re: [rt-users] setting up approvals on RT 4.0.1

2011-12-29 Thread Asanka Gunasekera
-users@lists.bestpractical.com Sent: Thursday, 29 December 2011, 18:43 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user

[rt-users] Setting up approvals....

2010-08-03 Thread Gary Greene
Can someone point me to documentation on how to set up the approval system in RT? -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

Re: [rt-users] Setting up approvals....

2010-08-03 Thread Torsten Brumm
Start reading here: http://wiki.bestpractical.com/view/ApprovalCreation http://wiki.bestpractical.com/view/ManualApprovals 2010/8/3 Gary Greene ggre...@minervanetworks.com Can someone point me to documentation on how to set up the approval system in RT? -- Gary L. Greene, Jr. IT Operations