This seems to be a recurring issue:
http://www.gossamer-threads.com/lists/rt/users/82186
http://www.gossamer-threads.com/lists/rt/users/81328
and others.
Using RT382 and we see the same thing.
During the 82186 (this) thread, there's mention of having given every queue its
own dif
For anyone interested in using that queue name in tag hack,
this is the other half to keep RT from munging subjects:
Set($ExtractSubjectTagMatch, qr/\[.+?\s+(?:\w+\s+)?\#\d+\]/);
Set($ExtractSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
? qr/\[(?:${RT::EmailSubjectTagRegex})\s+(?:\w+\s+)
> Likewise, I assume that if I got off my butt and created a patch which
> set this list based on all of the configured subject tags you'd be
> okay with that?
Certainly. It probably makes sense to extract the code from
lib/RT/Interface/Email.pm's ParseTicketId so it can be used by both.
-
On Feb 2, 2009, at 9:54 AM, Jesse Vincent wrote:
> This is the subject-token extraction kicking in. It's designed to let
> two RT's talk to each other. There's a global scrip.
>
> I'm not sure why it would kick in for your own RT's tag though.
> Patches
> gratefully appreciated.
Okay, so it see
Doh! Must amend $ExtractSubjectTagMatch in RT_SiteConfig to match the
RE in my code.
(Actually, why does RT::Interface::Email have a mix of config &
hard-coded regexpen?)
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On Mon, Feb 02, 2009 at 03:53:18PM -0500, Jerrad Pierce wrote:
> In particular, I have the following local/lib/RT/Interface/Email_Local.pm:
> http://codepad.org/pSthWrxD
Does RT work correctly without your custom code?
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>
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In particular, I have the following local/lib/RT/Interface/Email_Local.pm:
http://codepad.org/pSthWrxD
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> On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
>> > From this point forward, the tag in the e-mail will be on the right
>> > instead of the left. I cannot figure out exactly what causes this
>> > shift. Can someone clue me in? Can we prevent it?
>> Same thing occurs here. Neve
On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
> > From this point forward, the tag in the e-mail will be on the right
> > instead of the left. I cannot figure out exactly what causes this
> > shift. Can someone clue me in? Can we prevent it?
> Same thing occurs here. Never r
> From this point forward, the tag in the e-mail will be on the right
> instead of the left. I cannot figure out exactly what causes this
> shift. Can someone clue me in? Can we prevent it?
Same thing occurs here. Never really looked into it though.
_
I keep seeing this crop up in testing --
RT_System - Subject changed from 'will Features queue work from
tick...@svcolo.com
address?' to 'will Features queue work from tick...@svcolo.com
address? [Features #25]'
From this point forward, the tag in the e-mail will be on the right
instead
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