users@lists.bestpractical.com"
Sent: Monday, 13 February 2012, 20:08
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created for approvals the owner is "nobody" rather than the person who is
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote:
> Now can some one tell me what I am doing wrong, below is my template
>
> ===Create-Ticket: poreq
> Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}
> Depended-On-By: TOP
> Queue: Approvals-PO
This _won't_ work. You _need_ to use th
pprove
it, so they can spend some money.
ENDOFCONTENT
Thanks and regards
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Monday, 13 February 2012, 16:28
Subject: Re: [rt-users] setting up approvals on R
Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera
To: Asanka Gunasekera ;
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one te
On 01/10/2012 01:21 AM, Asanka Gunasekera wrote:
> Hi Can any one tell me what I am doing wrong??
Kevin told you what you're doing wrong 5 days ago. Please read his
response.
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4
----------------------
>
>From: Kevin Falcone
>To: rt-users@lists.bestpractical.com
>Sent: Tuesday, 3 January 2012, 23:34
>Subject: Re: [rt-users] setting up approvals on RT 4.0.1
>On Thu, Dec 29, 201
am unable to find the tickets in the DB or under Approvals tab
Can some one tell me what is going on!!!
Thanks and best Regards
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Thursday, 5 January 2012, 11:02
Subject: Re:
Thanks you for the reply
Best Regards
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote:
>Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
>http://requesttracker.wikia.com/wiki/ApprovalCreation
>but in this document it talks about copying scripts and templates from
> _Approval queue.
>
t: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Daniel, thanks for the reply
I am using Oracle as the database and under scrips I am unable to find any
entry relating to the queue 2 (_approvals)
Thanks and Regards
From: Daniel Garcia Mejia
To: asan
@lists.bestpractical.com
Sent: Thursday, 29 December 2011, 18:43
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi,
Scripts in '__Approval' queue are not visible, but you can't copy these scripts
for another new approval queue that you create with MYSQL. Insert as 'root'
Hi,
Scripts in '__Approval' queue are not visible, but you can't copy these
scripts for another new approval queue that you create with MYSQL.
Insert as 'root' user these following code:
insert into Scrips (Queue, Description, ScripCondition, ScripAction,
ConditionRules, ActionRules, CustomI
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Thanks and Regards
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